Phlebotomist II

Mass General Brigham; Boston (MA); On-site; USD 32,000 - 41,000; Full time

Job summary

Mass General Brigham is hiring a Phlebotomist II for the onsite lab at 75 Francis Street, Boston. The role focuses on collecting and processing blood specimens for laboratory testing, under moderate supervision, with opportunities to train and educate new staff.

The ideal candidate has a High School Diploma or equivalent and 1–2 years of phlebotomy experience, plus strong communication and customer-service skills, and an ability to work independently within a team.

Qualifications

• Phlebotomy experience required.
• Strong written and oral communication skills.
• Superior customer service and empathy for patients.

Responsibilities

• Obtains quality blood samples from patients of all ages using standardized methods.
• Ensures correct patient identification, labeling, processing, and transportation of specimens.
• Assists in patient recovery from adverse reactions and rapid response in emergencies when needed.
• Communicates procedures and addresses patient concerns to ensure satisfaction.
• Troubleshoots specimen, order, and operational issues; supports training of new staff and students.
• Handles sharps and biohazardous materials per regulatory requirements and HIPAA compliance.

Skills

Phlebotomy

Communication skills

Customer service

Problem solving

Education

High School Diploma or Equivalent

Job description

## Phlebotomist IIApply: Onsite: 75 Francis Street Boston (Amory Lab): Full time: Posted Today: RQ4083605Site: The Brigham and Women's Hospital, Inc.Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.**Job Summary**Summary Responsible for collecting and processing blood specimens from patients for laboratory testing. Operates with a moderate level of supervision, identifying and resolving common issues independently. Provide effective training and education to new employees and students as assigned. Does this position require Patient Care? Yes Essential Functions -Obtains quality blood samples using a variety of phlebotomy methods for all age groups. -Ensures accurate patient identification, quality specimen labeling, processing, handling, and transportation of specimens. -May assist in the recovery of patients experiencing adverse reactions and provide a rapid response to medical emergencies in the inpatient setting. -Communicates effectively with patients and patient care teams, explaining procedures and addressing patient concerns to ensure a high level of customer satisfaction. -Troubleshoots and resolves specimen, order, and common operational issues within the work area. -Provides some training and education to new staff and students. -Handles sharps and biohazardous materials in accordance with regulatory requirements to ensure the safety of patients and staff. -Works fluently with computer programs and systems, and complies with HIPAA regulations. -Performs other tests, administration, and specimen collection as assigned.**Qualifications**EducationHigh School Diploma or Equivalent requiredCan this role accept experience in lieu of a degree?NoLicenses and CredentialsPhlebotomy Technician [National Certification] - Generic - HR Only preferred Class D Passenger Vehicle Driver's License [State License] - Generic - HR Only preferredExperienceExperience in phlebotomy 1-2 years requiredKnowledge, Skills and Abilities- Demonstrates proficiency in proper collection methods and proper processing of all specimens, including correct tube selection, volume, and stability requirements.- Possesses good written and oral communication skills, the ability to prioritize work, manage time wisely, and adjust to changes in work volumes and projects.- Superior customer service skills, with the ability to show empathy and respect for patients' privacy and autonomy.- Demonstrates problem-solving skills and can manage complex patient collections.- Works independently and collaborates effectively within a team, actively partnering with team members by fostering a collaborative work environment and respecting individuals with varied experiences and perspectives.**Additional Job Details (if applicable)****Physical Requirements**- Standing Frequently (34-66%)- Walking Frequently (34-66%)- Sitting Occasionally (3-33%)- Lifting Frequently (34-66%) 35lbs+ (w/assisted device)- Carrying Frequently (34-66%) 20lbs - 35lbs- Pushing Occasionally (3-33%)- Pulling Occasionally (3-33%)- Climbing Rarely (Less than 2%)- Balancing Frequently (34-66%)- Stooping Occasionally (3-33%)- Kneeling Occasionally (3-33%)- Crouching Occasionally (3-33%)- Crawling Rarely (Less than 2%)- Reaching Frequently (34-66%)- Gross Manipulation (Handling) Frequently (34-66%)- Fine Manipulation (Fingering) Frequently (34-66%)- Feeling Constantly (67-100%)- Foot Use Rarely (Less than 2%)- Vision - Far Constantly (67-100%)- Vision - Near Constantly (67-100%)- Talking Constantly (67-100%)- Hearing Constantly (67-100%)**Remote Type**Onsite**Work Location**75 Francis Street**Scheduled Weekly Hours**40**Employee Type**Regular**Work Shift**Day (United States of America)**Pay Range**$23.10 - $29.79/Hourly**Grade**4At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.