Phlebotomist / Donor Collections Technician I / Mobile Unit Operator

Community Blood Center; Saint Joseph (MO); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Community Blood Center in Saint Joseph, MO is seeking a dedicated team member to perform whole blood collection in donor centers and mobile sites. The role includes donor interviews, phlebotomy, and post-draw processing to ensure safe, high-quality blood products.

A sign-on bonus of $2,500 is available and flexibility with hours is required. Applicants must meet licensing requirements and be able to travel between sites as needed.

Qualifications

• Experience interacting with customers or the public in a service-oriented setting.
• Ability to read and interpret medical, technical, regulatory, and quality procedures.
• Strong written and oral communication with attention to detail.

Responsibilities

• Provide excellent customer service and ensure donors have a positive experience.
• Perform whole blood collection and related donor procedures.
• Conduct donor interviews and assess donor suitability per SOPs.
• Obtain donor hemoglobin and vital signs and document results.
• Maintain confidentiality of donor information and ensure product quality.

Skills

Customer service

Communication

Attention to detail

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Responsibilities

This position is responsible for performingwhole blood collection in donor centers and mobile sites; conducts donor registration, interviews, draw, and donor care; performs regulated pre- and post-collection functions including storage and transportation of blood; promotes a positive organizational image; designated as essential during severe weather or emergency operations.

$2,500.00 Sign On Bonus Available

Primary Duties, Responsibilities or Activities Required by the Job

• Provide excellent customer service by acknowledging the donor, treating donors in a respectful manner, and striving to provide each donor with a positive and pleasant experience which would encourage their return.
• Perform all aspects of whole blood collection as required.
• Conduct donor interviews and evaluate donor suitability based on current Standard Operating Procedures and criteria.
• Obtain and document donor hemoglobin and vital signs (blood pressure, pulse, temperature, weight, and height).
• Maintain confidentiality of all donor information.
• Perform site preparation, phlebotomy, and discontinuation of whole blood procedures; monitor donor progress and respond promptly to adverse reactions; ensure collected product meets standards.
• Perform pre- and post-draw activities including quality control, processing and packing of blood products, cleaning equipment, restocking supplies, proper handling of controlled supplies, and assisting with pre-draw setup and post-draw packing for mobile operations.
• Works in donor centers and mobile collection sites as assigned; travels between sites as required to meet operational needs

Mobile Unit Operator Responsibilities

• Set up and break down mobile site equipment before and after mobiles, assist in phlebotomy area with discontinuing units, filling tubes and helping with reactions.
• Ensure all necessary equipment/supplies are placed and/or stored on the vehicle before departure.
• Perform additional functions related to care of blood after collection including storage and transportation.
• Must have and maintain a valid operator's license (MO Class E or KS Class C) and a clean driving record.
• Must have and maintain Dot physical examination.
• HEAVY LIFTING IS REQUIRED .

Qualifications

Requirement Minimum Education & Experience

Education:

High School Diploma or General Educational Development (GED).

Related Experience:

Experience interacting with customers or the public in a service-oriented setting.

Preferred Qualifications

Education:

Experience in a healthcare environment and/or phlebotomy; knowledge of basic medical terminology.

Required Knowledge, Skills & Abilities (KSA's)

Knowledge:

• Ability to read and interpret medical, technical, regulatory, and quality procedures.
• Working knowledge of Microsoft Office applications, Outlook, desktop applications, and computer software systems.

Skills:

• Cultural competency and the ability to communicate effectively in a culturally sensitive manner with both individuals and groups from diverse backgrounds.
• Effective written and oral communication; strong attention to detail and organization; accurate numeric transcription.
• Persuasive and customer service skills; cultural competency to communicate effectively with diverse individuals and groups.

Abilities:

• Resolve donor and customer concerns and maintain composure under pressure.
• Work in a team environment or independently; be responsive and available to management as issues arise.
• Use logic and reasoning to evaluate alternatives and solve problems within established policies and procedures.
• Plan and coordinate multiple workflows; monitor donor reactions and qualitative medical information as appropriate to role.
• Valid MO Class E Driver's License or KS Class C Driver's License with excellent driving history.
• Must have and maintain Dot physical examination.
• WORK HOURS AND DAYS VARY SO MUST BE VERY FLEXIBLE.

Overview

Founded in 1958, Community Blood Center (CBC) has served Kansas and Missouri for more than 65 years, delivering more than 150,000 lifesaving blood products annually to 70+ hospitals, EMS and healthcare partners. CBC is part of New York Blood Center Enterprises (NYBCe) (https://www.nybce.org/) , which spans 17+ states and delivers one million blood products to 400+ U.S. hospitals annually. NYBCe additionally delivers cellular therapies, specialty pharmacy, and medical services to 200+ research, academic and biopharmaceutical organizations. NYBCe’s Lindsley F. Kimball Research Institute (https://www.nybce.org/our-research/) is a leader in hematology and transfusion medicine research, dedicated to the study, prevention, treatment, and cure of bloodborne and blood-related diseases. CBC serves as a vital community lifeline dedicated to helping patients and advancing global public health. To learn more, visit savealifenow.org . Connect with us on Facebook (https://www.facebook.com/cbckc) , X (https://twitter.com/commbloodctrkc) , Instagram (https://www.instagram.com/kccommunityblood/) , and LinkedIn (https://www.linkedin.com/company/community-blood-center-of-greater-kansas-city/) .

Job Locations

US-MO-Saint Joseph

New York Blood Center Enterprises is an equal employment/affirmative action employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, marital/or parental status, age, national origin, citizenship, disability, veterans status, or any other classification protected by applicable Federal, State, or Municipal Law.