Phlebotomist / Administrative Assistant (Float)

onemedical; New York (NY); On-site; USD 45,000 - 60,000; Full time

Job summary

One Medical is seeking a Laboratory Services Specialist / Member Support Specialist to deliver exceptional patient experiences through venipuncture and clinical support, both in-office and virtually when needed. You will be the first point of contact, maintain a welcoming lobby, and ensure smooth patient flow in collaboration with providers.

You will uphold C-I-CARE principles, handle scheduling, billing inquiries, and digital tools like EMR, Slack, G-suite, Zoom, and more.

Qualifications

• Venipuncture and clinical support experience.
• Strong verbal and written communication with patients.
• Ability to work well in a team and handle front desk duties.
• Comfort with using IT tools and patient data.

Responsibilities

• Deliver patient interactions with C-I-CARE framework and manage patient intake and scheduling.
• Provide venipuncture services across age groups.
• Perform extended duties such as non-blood collection, EKGs/ECGs, and vitals.
• Maintain specimen labeling, handling, inventory and sterilization.
• Respond to patient messages and assist with lab cases and billing inquiries.
• Front of house duties: check in/out, insurance verification, prep tests.
• Support team through huddles and problem solving in-office.
• Open/close duties and daily office upkeep, restocking supplies.
• Master EMR, Slack, G-suite, Zoom to complete daily tasks.

Skills

Venipuncture

Patient communication

Team collaboration

Front desk support

Tools

Electronic Medical Record (EMR) System

Slack

G Suite

Zoom

Job description

About Us

One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years.

In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive.

The Opportunity

As a One Medical Laboratory Services Specialist / Member Support Specialist at one of our offices , you'll provide an exceptional experience for our patients and help them accomplish an important part of their care journey by providing venipuncture as well as other clinical support services. You will be an ambassador for patients, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience. You will be the first point of contact for our patients, as well as provide any other support as requested by the Practice Coordinator, Operations Manager, or providers.

You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges. You combine excellent specimen collection technique with tactful interpersonal skills during every interaction with your patients, at both the front desk and in the lab. You have a strong grasp of verbal and written communication. You are able to identify opportunities and deliver on customer-centric solutions while using empathy, focus, and compassion in all interactions with patients and teammates. You bring self-awareness to your daily work to utilize your strengths and develop your areas of opportunity. You thrive in cultures that focus on feedback and growth and are nimble in their approach to respond to the needs of the patients and team. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect.

What you'll likely work on

• Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions, both clinical and administrative, and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary
• Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics, depending on the office location
• Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals
• Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization
• Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting
• All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc
• Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc.
• Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization
• Master our technology suite including, but not limited to Slack, G-suite, Zoom, Circulation and our Electronic Medical Record System, in order to interact with team members and complete daily work

These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by managem