Lab Services Specialist/ Member Support Specialist

One Medical; Washington (District of Columbia); On-site; USD 27,560 - 39,252; Full time

Benefits offered by this job

Paid sabbatical after five years

Free One Medical memberships

Competitive Medical, Dental and Vision plans

401K match

Paid Life Insurance

Disability insurance

Job summary

One Medical is looking for a Lab Services Specialist/Member Support Specialist in Washington, DC. This full-time position involves providing exceptional patient care, performing venipuncture, and supporting clinical services. The ideal candidate should have at least 6 months of relevant experience in a medical setting, strong customer service skills, and a High School Diploma. Benefits include competitive pay starting at $24.25/hour, robust health insurance, and retirement options.

Qualifications

• At least 6 months of relevant experience as a Medical Assistant or Phlebotomist.
• Strong customer service skills, ability to establish effective relationships.
• Strong proficiency in computer technology.

Responsibilities

• Provide exceptional experience for patients through various clinical support services.
• Perform venipuncture and extended scope duties including EKGs, vaccines, and vitals.
• Manage patient intake, scheduling, and assist with insurance verification.

Skills

Customer service skills

Verbal communication

Written communication

Technical proficiency

Problem-solving

Education

High School Diploma or equivalent

Tools

Slack

G-suite

Zoom

Electronic Medical Record System

Job description

About One Medical

One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. We’re on a mission to transform healthcare, improving the experience for patients, providers, employers, and health networks. Our seamless in‑office and 24/7 virtual care services, on‑site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have delighted people for fifteen years.

Opportunity

As a One Medical Lab Services Specialist/ Member Support Specialist at one of our offices, you’ll provide an exceptional experience for our patients and help them accomplish an important part of their care journey by providing venipuncture as well as other clinical support services. You will be an ambassador for patients, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in‑office patient experience. You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience. You will be the first point of contact for our patients, and support as requested by the Practice Coordinator, Operations Manager, or providers.

You are a strong team player and use your innovative problem‑solving skills to tackle various tasks and challenges. You combine excellent specimen collection technique with tactful interpersonal skills during every interaction with your patients, at both the front desk and in the lab. You have a strong grasp of verbal and written communication, identify opportunities, and deliver customer‑centric solutions using empathy, focus, and compassion. You bring self‑awareness to develop strengths and opportunities.

What You’ll Likely Work On

• Use impeccable C‑I‑CARE in all patient interactions, ensuring a fluid and positive in‑office experience through patient intake, same‑day schedule management, appropriate follow‑up scheduling, strong billing and insurance knowledge, monitoring patient feedback, and assisting with outreach as necessary.
• Provide best‑in‑class venipuncture services to a population ranging from pediatrics to geriatrics, depending on the office location.
• Perform and assist with extended scope duties such as non‑blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs.
• Maintain high standards of in‑office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization.
• Care for members beyond the lab room by answering patient messages, following up on lab cases, assisting providers and virtual medical team with clerical duties such as biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting.
• Front‑of‑house duties including check‑in/check‑out, insurance verification, printing/paperwork tasks, prepping tests, and meeting service level expectations.
• Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting providers with ad‑hoc asks.
• Perform opening and closing duties and daily office upkeep, maintaining the look and feel of patient and employee spaces, restocking supplies, and organization.
• Master our technology suite, including Slack, G‑suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System.

These responsibilities are general and not exhaustive; other duties may be assigned by management.

What You’ll Need

• At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment OR successful completion of an Amazon Career Choice training program.
• Strong customer service skills, including ability to establish and maintain effective relationships and deliver customer‑centric solutions.
• Strong written and verbal communication skills.
• A High School Diploma or equivalent.
• Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously.
• Experience working on collaborative, diverse, multi‑disciplinary teams (remote teams a plus).
• Proven ability to display confidence and instill trust during collection while delivering individualized, human‑centered, customer‑focused care.
• Proven track record of persisting through change, stepping up to take action on challenges, and learning quickly in new situations.
• Successful completion of an Amazon Career Choice Training program preferred.

Compensation

Competitive salary: starts at $24.25 per hour based on a full‑time schedule.

This is a full‑time role (40 hrs/week) with 8‑hr shifts generally between 7 am–7 pm, based in office in Washington, DC. Travel to all six DC offices may be required for support and coverage.

Benefits

One Medical offers a robust benefits package designed to support your health and wellness. All regular team members working 24+ hours per week and their dependents are eligible for benefits starting on the date of hire.

Benefits – Personal & Family

• Paid sabbatical for every five years of service.
• Free One Medical memberships for you, your friends and family.
• Employee Assistance Program – confidential services for stress, anxiety, financial planning, legal issues.
• Competitive Medical, Dental and Vision plans.
• Pre‑tax commuter benefits.
• PTO cash‑outs – option to cash out up to 40 accrued hours per year.

Benefits – Retirement & Insurance

• 401K match.
• Credit toward emergency childcare.
• Company‑paid maternity and paternity leave.
• Paid Life Insurance – One Medical pays 100 % of the cost of Basic Life Insurance.
• Disability insurance – pays 100 % of the cost of short‑term and long‑term disability.

Benefits — Clinicians

• Malpractice insurance – malpractice fees covered 100 %.
• UpToDate subscription.
• Continuing Medical Education (CME) stipend.
• Rounds – providers end patient care early each week for shared learning.
• Discounted rate to attend One Medical’s annual REAL primary care conference.

One Medical is an equal‑opportunity employer. We encourage qualified applicants of all backgrounds, abilities, and life experiences to contact us about employment opportunities.

One Medical participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S. Please refer to the E‑Verification Poster and Right‑to‑Work Poster for additional information.