Phlebotomist/Administrative Assistant (Extended Hours)

One Medical; San Mateo (CA); On-site; Full time

Job summary

An established industry player is seeking a dedicated Lab Services Specialist to join their team in San Mateo. In this full-time role, you will provide exceptional patient care through venipuncture and administrative support, ensuring a seamless experience for patients. Your strong communication skills and customer-centric approach will be essential as you navigate various tasks, from specimen collection to managing patient interactions. This role offers a unique opportunity to thrive in a collaborative environment that values feedback and growth. If you're passionate about making a difference in healthcare and enjoy working in a dynamic setting, this position is perfect for you.

Qualifications

• At least 6 months of experience as a Medical Assistant or Phlebotomist.
• Active phlebotomy certification to practice in CA.

Responsibilities

• Provide exceptional patient experiences through venipuncture and clinical support.
• Maintain high standards of in-office care and assist with clerical duties.

Skills

Customer Service Skills

Verbal Communication

Written Communication

Problem Solving

Empathy

Education

High School Diploma or equivalent

Tools

G-suite

Slack

Zoom

Electronic Medical Record System

RingCentral

Job description

The Opportunity

As a One Medical Lab Services Specialist/ Member Support Specialist (Phlebotomist/Administrative Assistant) at one of our offices, you’ll provide an exceptional experience for our patients and help them accomplish an important part of their care journey by providing venipuncture as well as other clinical support services. You will be an ambassador for patients, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience. You will be the first point of contact for our patients, as well as provide any other support as requested by the Practice Coordinator, Operations Manager, or providers. Flex team members support multiple locations in a market.

You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges. You combine excellent specimen collection technique with tactful interpersonal skills during every interaction with your patients, at both the front desk and in the lab. You have a strong grasp of verbal and written communication. You are able to identify opportunities and deliver on customer-centric solutions while using empathy, focus, and compassion in all interactions with patients and teammates. You bring self-awareness to your daily work to utilize your strengths and develop your areas of opportunity. You thrive in cultures that focus on feedback and growth and are nimble in their approach to respond to the needs of the patients and team. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect.

What you’ll likely work on:

• Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions, both clinical and administrative, and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary.
• Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics, depending on the office location.
• Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs.
• Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization.
• Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting.
• All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc.
• Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc.
• Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization.
• Master our technology suite including, but not limited to Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, in order to interact with team members and complete daily work.

What you’ll need:

• At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment.
• An active phlebotomy certification to practice in CA.
• Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
• Strong written and verbal communication skills.
• A High School Diploma or equivalent.
• Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously.
• Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus).
• A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care.
• A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks.

One Medical is committed to fair and equitable compensation practices.

The range for this role is $25.25 to $27.25 per hour based on a standard full-time schedule with a 1.25x differential for eligible extended hours. Total compensation packages may be based on factors unique to particular candidates, such as skill sets, depth of experience, and work location. The total compensation package for this position may also include benefits. For more information, visit https://www.onemedical.com/careers/.

This is a full time role (40 hrs/week) with 8 hour shifts generally taking place Monday-Sunday (days are variable but must work Saturdays) between 9am and 8pm in the Bay Meadows office in San Mateo, CA.