Phlebotomist

Kaiser Permanente; Washington (District of Columbia); On-site; USD 42,000 - 56,000; Full time

Job summary

Kaiser Permanente in Washington, DC seeks a phlebotomist to perform procedures including blood collection, processing, and customer service with a focus on quality assurance. Under guidance of supervision, you will adhere to policies, safety rules and regulatory requirements, maintain equipment, and support the lab team while delivering accurate results and a positive member experience.

This role emphasizes teamwork, compliance with DOT regulations where applicable, and ongoing training to meet

Qualifications

• Performs phlebotomy and specimen collection according to KP procedures.
• Maintains quality service standards and regulatory compliance.
• Adheres to DOT and local regulations for specimen handling.

Responsibilities

• Greets members, identifies them, and collects blood samples.
• Prepares, processes and transports specimens following lab procedures.
• Maintains clean, stocked, safe work environment and documents activities.
• Assists with training junior staff and supports lab operations.

Skills

Phlebotomy

Customer service

Laboratory procedures

Quality assurance

Regulatory compliance

Job description

Job Summary:

Performs procedures including phlebotomy, specimen collection, processing, customer service, and quality assurance. Performs all duties in compliance with Kaiser Permanentes Code of Conduct, Principles of Responsibility, policies and procedures as well as federal, state and local laws and regulations, accreditation and licensure requirements. Performs all responsibilities and duties under the technical guidance of the Laboratory Supervisor/Manager or designee.

Essential Responsibilities:

• Task Related Duties: Greets and positively accurately identifies members adhering to the KP member experience standards. Collects blood samples from all patient/member populations members using age-appropriate venipuncture or capillary puncture and following KP policies. Instructs patients regarding the collection and packaging of other specimens such as urine, semen, feces and timed collections. Assesses specimen integrity and prepares, packages and arranges for transport of specimens in accordance with KPMAS laboratory procedures and DOT regulations. Arranges for special transport when necessary. Processes specimens to include racking, creating work lists and loading instruments. Collect and pick up specimens from clinical departments and transport stat specimens to stat lab testing area following designated workflows and appropriate KP policies. Disposes of biological waste, needles, and related hazardous materials according to laboratory safety and infection control practices, federal, state and local laws and regulations. Responds to internal and external inquiries via phone, email or text to ensure resolution and customer satisfaction. Provides orientation and practical training of new hires and students. Follows defined laboratory procedures and maintains awareness of changes to procedures. Maintain a clean, adequately stocked and safe work environment.
• Quality Related Duties: Performs administrative duties such as preparation and distribution of reports, and pending log resolution. Adhere to laboratory quality service standards including access, wait times and assurance of member satisfaction. Monitors waiting room and turnaround times, identifies unexpected or unreasonable delays, unusual situations and brings these to the attention of the supervisor, manager or designee. Completes all assigned and required trainings in timely manner. Adheres to licensing and certificate maintenance requirements including annual CEUs and KP assigned CEUs.
• Customer Service Related Duties: Communicates specimen inquiries, problem and investigations to appropriate medical, clinical and technical staff in a timely manner according to established laboratory procedures. Documents member, provider and customer compliments, concerns or complaints. Resolves when able or escalates to manager, supervisor or designee. Provides assistance to peers, clinical staff and providers. Creates a professional, collaborative and positive work environment.
• Performs all other duties as assigned.