Laboratory Client Support Specialist

Kaiser Permanente; Denver (CO); On-site; USD 25,000 - 39,000; Full time

Job summary

Kaiser Permanente is seeking a Lab Services professional to support receipt, processing, and distribution of lab results. This role includes entering results into the LIS, placing orders, and maintaining documentation for external and internal tests.

The candidate will handle EMR encounters, collaborate with providers, and assist with pricing, CPT coding, and referrals. Strong attention to QA and safety is essential for patient care.

Qualifications

• Minimum two years of phlebotomy or laboratory work to include specimen processing.
• One year customer service experience.
• Completion of an accredited phlebotomy training program and successful completion of an externship of at least 80 hours.
• High School Diploma OR GED required.
• Must pass basic Excel and Word tests and type at least 45 words/minute with 90% accuracy.

Responsibilities

• Enter lab results into the LIS for external and internal tests and place lab orders.
• Create encounters in EMR and communicate results to clinical staff.
• Provide pricing and CPT codes to PFS for external lab testing and assist with testing referrals.
• Maintain and update documentation for reports, requests, and results; monitor QA events.
• Support phlebotomy operations including specimen collection and transport arrangements.

Skills

Excel

Word

Typing speed

Education

Phlebotomy training program completion

High School Diploma or GED

Tools

LIS/EMR

Job description

Job Summary:

May be entitled to translation/bilingual, shift or other wage premiums as governed by the applicable collective bargaining agreement. Please refer to the respective collective bargaining agreement for additional information on such wage premiums: https://www.lmpartnership.org/local-contracts.

Performs a variety of duties to support the receipt, processing, delivery and distribution of lab results. Completes research and pricing for tests performed by outside vendors and enters results from tests into medical records. Comprehensive laboratory support for KP Lab, CPMG providers and external providers.

Essential Responsibilities:

• This position, knows and complies with all Kaiser Permanente quality, safety, and emergency policies and procedures. Demonstrates quality and effectiveness in work habits and clinical practice in every interaction with patients, colleagues, providers, and leadership. Ensures patient safety in the preparation and provisioning of care related to but not limited to medications, procedures, infection prevention, fall prevention, including consistent use of two patient identifiers and procedural time outs. Reports safety hazards, accidents and incidents, and unsafe working conditions promptly.
• Lab Services: Entry of test results into the LIS for all external laboratory tests and if needed, internal tests. Places lab orders from external provides in the LIS. Maintains and completes all required documentation for reports, requests, and results. Communicates and documents results, including alert values to clinical staff. Creates encounters in EMR system. Collaborate with providers (internal and external) to provide support for contracted and non-contracted testing or results. Contacts members regarding lab orders and communicate any special requirements. Contacts members for specimen recollections. Correct or amend any lab results and notify the ordering provider, when needed.
• Research and Pricing: Provides pricing and CPT codes to PFS for external lab testing. Performs extensive research for send out testing. Determines appropriate basic genetic testing requirements when scheduling and work with providers to ensure correct testing is performed. Determines when a referral is needed for testing and submit to the Referral Department. Understands when to elevate a lab request to the Pathologist. Provides pricing and CPT codes to Financial Counseling to determine member financial responsibility.
• Administration: Answers and assists with routine telephone calls. Maintains a list of contracted laboratories and their current accrediting licenses. Updates and maintains database for external lab tests. Monitors lab utilization to determine if a new test should be built in the LIS/EMR. Submits billing credits to the Supervisor for any lab errors. Identifies any significant QA events and informs their Supervisor. Supplies fulfillment for the region (internal and external customers).
• Phlebotomy Resource: Demonstrates knowledge of specimen collection processes and specimen requirements. Assesses specimen integrity and prepares, packages and arranges for transport of specimens as required. Successfully completes the required laboratory orientation, training, competencies and ongoing education as assigned. Educates and provides support to all lab staff for ordering tests that are not in the LIS/EMR.
• Performs other related duties as assigned to include backfill for phlebotomy, when needed.

Basic Qualifications:

Experience

• Minimum two (2) years of phlebotomy or laboratory work to include specimen processing.
• One (1) year customer service experience.

Education

• Completion of an accredited phlebotomy training program and successful completion of a phlebotomy externship of at least 80 hours to include specimen processing.
• High School Diploma OR General Education Diploma (GED) required.

License, Certification, Registration

• Medical Lab Scientist Certificate within 12 months of hire from American Society for Clinical Pathology OR Medical Technologist Certificate within 12 months of hire from American Medical Technologists OR Medical Lab Assistant Certification within 12 months of hire from American Society for Clinical Pathology OR Medical Lab Technician Certificate within 12 months of hire from American Medical Technologists OR Phlebotomy Technologist Certificate within 12 months of hire from American Society of Phlebotomy Technicians

Additional Requirements:

• Must pass basic Excel and Word test at 70% and be able to type a minimum of 45 words/minute with 90% accuracy.

Preferred Qualifications:

• N/A