Phlebotomist

Synectics Inc.; Silver Spring (MD); On-site; USD 38,000 - 52,000; Full time

Job summary

Synectics Inc. is seeking a Patient Services Representative II to be the face of our organization for patients visiting clinics or service centers.

You will draw quality blood samples, prepare specimens for lab testing, and explain procedures to patients with a focus on safety and accuracy. Under the area supervisor, you will verify patient demographics, maintain records, and uphold confidentiality while delivering courteous, professional service in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Phlebotomy with pediatric and geriatric skills.
• Phlebotomy certification preferred (CA, NV, WA required).
• Three years phlebotomy experience including pediatric/geriatric.
• Two years in Patient Service Center environment preferred.
• Excellent communication and keyboard/data entry skills.
• Shift: Mon-Fri 7:30a-1p; rotating Saturdays.

Responsibilities

• Draw blood samples and prepare specimens for lab testing.
• Explain procedures and build trust with patients.
• Verify patient demographics and labeling after venipuncture.
• Maintain required records and documentation.
• Work under supervision in various settings.
• Ensure a safe, professional environment.

Skills

Phlebotomy

Customer service

Data entry

Communication

Independence

Multitasking

Education

High school diploma or equivalent

Medical training (medical assistant/paramedic)

Job description

• The Patient Services Representative II (PSR II) represents the face of our company to patients who come in, both as part of their health routine or for insights into life-defining health decisions.
• The PSR II draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures.
• The PSR II has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner.
• The PSR II will demonstrate Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information.
• Successful applicants may be assigned to a doctor's office, a patient service center or as business needs dictate.
• Under the direction of the area supervisor, perform daily activities accurately and on time.
• Maintain a safe and professional environment.
• Performs with confidence, both the forensic and clinical specimen collection and processing duties following established practices and procedures.
• Perform verification of patient demographic info / initials including patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct.
• Maintains required records and documentation.
• Demonstrates organizational commitment and promotes a positive image to patients, clients, employees and the public in general.

Description

• The Patient Services Representative II (PSR II) represents the face of our company to patients who come in, both as part of their health routine or for insights into life-defining health decisions.
• The PSR II draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures.
• The PSR II has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner.
• The PSR II will demonstrate Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information.
• Successful applicants may be assigned to a doctor's office, a patient service center or as business needs dictate.
• Under the direction of the area supervisor, perform daily activities accurately and on time.
• Maintain a safe and professional environment.
• Performs with confidence, both the forensic and clinical specimen collection and processing duties following established practices and procedures.
• Perform verification of patient demographic info / initials including patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct.
• Maintains required records and documentation.
• Demonstrates organizational commitment and promotes a positive image to patients, clients, employees and the public in general.

Requirements

• Required Education: High school diploma or equivalent.
• Ability to provide quality, error free work in a fast-paced environment.
• Ability to work independently with minimal on-site supervision.
• Excellent phlebotomy skills to include pediatric and geriatric.
• Must be able to make decisions based on established procedures and exercise good judgment.
• Capable of handling multiple prioritises in a high-volume setting.
• Superior Customer Focus; ability to communicate openly and transparently with peers, supervisors and patients; ability to accelerate and embrace change; and knowledge of our business.
• Medical training: medical assistant or paramedic training preferred.
• Phlebotomy certification preferred. (Required in California, Nevada, and Washington)
• Three years phlebotomy experience required, inclusive of pediatric, geriatric and capillary collections.
• Minimum 2 years in a Patient Service Center environment preferred.
• Customer service in a retail or service environment preferred.
• Keyboard/data entry experience.
• Shift/Time Zone: Monday- Friday 730a-1p rotating Saturdays