Phlebotomist

Synectics Inc.; Rockville (MD); On-site; USD 46,000 - 58,000; Full time

Job summary

Synectics Inc. seeks a Patient Services Representative II to greet patients, draw quality blood samples, and prepare specimens for lab testing in a fast-paced environment.

You will explain procedures, maintain accurate records, verify patient demographics after venipuncture, and uphold confidentiality while delivering a trusted, professional patient experience. Phlebotomy skills and strong customer service are essential.

Qualifications

• High school diploma or equivalent required.
• 3 years phlebotomy experience including pediatric/geriatric collections.
• Phlebotomy certification preferred (required in CA, NV, WA).
• Medical training such as medical assistant or paramedic preferred.

Responsibilities

• Draw quality blood samples and prepare specimens for lab testing.
• Explain procedures and build trust with patients during venipuncture.
• Maintain accurate records and documentation of patient information.
• Verify patient demographic info post-venipuncture to ensure proper labeling.
• Follow established practices and maintain a safe, confidential environment.

Skills

Phlebotomy

Customer service

Independent worker

Multitasking

Decision making

Communication

Education

High school diploma

Medical assistant training

Phlebotomy certification

Job description

• The Patient Services Representative II (PSR II) represents the face of our company to patients who come in, both as part of their health routine or for insights into life-defining health decisions.
• The PSR II draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures.
• The PSR II has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner.
• The PSR II will demonstrate Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information.
• Successful applicants may be assigned to a doctor's office, a patient service center or as business needs dictate.
• Under the direction of the area supervisor, perform daily activities accurately and on time.
• Maintain a safe and professional environment.
• Performs with confidence, both the forensic and clinical specimen collection and processing duties following established practices and procedures.
• Perform verification of patient demographic info / initials including patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct.
• Maintains required records and documentation.
• Demonstrates organizational commitment and promotes a positive image to patients, clients, employees and the public in general.

Description

• The Patient Services Representative II (PSR II) represents the face of our company to patients who come in, both as part of their health routine or for insights into life-defining health decisions.
• The PSR II draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures.
• The PSR II has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner.
• The PSR II will demonstrate Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information.
• Successful applicants may be assigned to a doctor's office, a patient service center or as business needs dictate.
• Under the direction of the area supervisor, perform daily activities accurately and on time.
• Maintain a safe and professional environment.
• Performs with confidence, both the forensic and clinical specimen collection and processing duties following established practices and procedures.
• Perform verification of patient demographic info / initials including patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct.
• Maintains required records and documentation.
• Demonstrates organizational commitment and promotes a positive image to patients, clients, employees and the public in general.

Requirements

• Required Education: High school diploma or equivalent.
• Ability to provide quality, error free work in a fast-paced environment.
• Ability to work independently with minimal on-site supervision.
• Excellent phlebotomy skills to include pediatric and geriatric.
• Must be able to make decisions based on established procedures and exercise good judgment.
• Capable of handling multiple priorities in a high-volume setting.
• Superior Customer Focus; ability to communicate openly and transparently with peers, supervisors and patients; ability to accelerate and embrace change; and knowledge of our business.
• Medical training: medical assistant or paramedic training preferred.
• Phlebotomy certification preferred. (Required in California, Nevada, and Washington)
• Three years phlebotomy experience required, inclusive of pediatric, geriatric and capillary collections.
• Minimum 2 years in a Patient Service Center environment preferred.
• Customer service in a retail or service environment preferred.
• Keyboard/data entry experience.
• Shift/Time Zone: AM/East