Phlebotomist

Kaiser Permanente; Burke Centre (VA); On-site; USD 30,000 - 36,000; Full time

Job summary

Kaiser Permanente in Burke Centre, VA is seeking a Phlebotomy Technician to perform venipuncture, specimen collection, processing, and quality assurance while complying with all Kaiser policies and regulatory requirements. The role provides guidance under the Laboratory Supervisor/Manager and contributes to safe, efficient lab operations.

Responsibilities include collecting blood samples, preparing specimens for transport, and supporting customer service and training initiatives within the lab

Qualifications

• Minimum 1 year laboratory experience that includes six months of full-time work in a medical environment involving phlebotomy, patient reception, and related clerical duties OR successful completion of a Phlebotomy Clinical Rotation in a Kaiser Permanente Laboratory with 120 unassisted venipures.
• Current KP Coalition employees have this experience requirement waived.
• Licensing, certification, and registration must be maintained per CLIA and licensing requirements.

Responsibilities

• Greets and identifies members and collects blood samples via age-appropriate venipuncture or capillary puncture per KP guidelines.
• Instructs patients on collection and packaging of other specimens and ensures specimen integrity for transport.
• Maintains safety by disposing of biological waste and hazardous materials per regulations and maintains clean, stocked work area.
• Responds to inquiries via phone, email, or text to ensure resolution and customer satisfaction; provides orientation and training to new hires and students.
• Performs other duties as assigned.

Skills

Phlebotomy experience

Patient reception

Clerical duties

Education

Phlebotomy program

Medical assistant program with phlebotomy training

High School Diploma or GED

Job description

Job Summary:

Performs procedures including phlebotomy, specimen collection, processing, customer service, and quality assurance. Performs all duties in compliance with Kaiser Permanentes Code of Conduct, Principles of Responsibility, policies and procedures as well as federal, state and local laws and regulations, accreditation and licensure requirements. Performs all responsibilities and duties under the technical guidance of the Laboratory Supervisor/Manager or designee.

Essential Responsibilities:

• Task Related Duties: Greets and positively accurately identifies members adhering to the KP member experience standards. Collects blood samples from all patient/member populations members using age-appropriate venipuncture or capillary puncture and following KP policies. Instructs patients regarding the collection and packaging of other specimens such as urine, semen, feces and timed collections. Assesses specimen integrity and prepares, packages and arranges for transport of specimens in accordance with KPMAS laboratory procedures and DOT regulations. Arranges for special transport when necessary. Processes specimens to include racking, creating work lists and loading instruments. Collect and pick up specimens from clinical departments and transport stat specimens to stat lab testing area following designated workflows and appropriate KP policies. Disposes of biological waste, needles, and related hazardous materials according to laboratory safety and infection control practices, federal, state and local laws and regulations. Responds to internal and external inquiries via phone, email or text to ensure resolution and customer satisfaction. Provides orientation and practical training of new hires and students. Follows defined laboratory procedures and maintains awareness of changes to procedures. Maintain a clean, adequately stocked and safe work environment.
• Quality Related Duties: Performs administrative duties such as preparation and distribution of reports, and pending log resolution. Adhere to laboratory quality service standards including access, wait times and assurance of member satisfaction. Monitors waiting room and turnaround times, identifies unexpected or unreasonable delays, unusual situations and brings these to the attention of the supervisor, manager or designee. Completes all assigned and required trainings in timely manner. Adheres to licensing and certificate maintenance requirements including annual CEUs and KP assigned CEUs.
• Customer Service Related Duties: Communicates specimen inquiries, problem and investigations to appropriate medical, clinical and technical staff in a timely manner according to established laboratory procedures. Documents member, provider and customer compliments, concerns or complaints. Resolves when able or escalates to manager, supervisor or designee. Provides assistance to peers, clinical staff and providers. Creates a professional, collaborative and positive work environment.
• Performs all other duties as assigned.

Basic Qualifications:

Experience

• Minimum one (1) year of laboratory experience that includes six (6) months of full-time (or equivalent) working in a medical environment involving phlebotomy, patient reception, and related clerical duties OR successful completion of a Phlebotomy Clinical Rotation in a Kaiser Permanente Laboratory required (with documented 120 unassisted successful venipuncture to include ten (10) or more pediatric collections).
• Per the National Agreement, current KP Coalition employees have this experience requirement waived.

Education

• Graduation from an accredited or Kaiser approved phlebotomy program OR medical assistant program that includes phlebotomy training.
• Proper documentation for education required (i.e. copy of diploma and/or U.S. international equivalency report). Individuals with foreign diplomas must provide an international equivalency report.
• High School Diploma or General Education Development (GED) required.

License, Certification, Registration

• Registered Phlebotomy Technician (AMT) within 12 months of hire OR Phlebotomy Technician Certificate within 12 months of hire OR Phlebotomy Technologist Certificate within 12 months of hire

• Basic Life Support within 6 months of hire from American Heart Association

Additional Requirements:

• Must pass Kaiser Permanente phlebotomy written exam with 80% as minimum passing score.
• Must pass Pre-Hire Skills and Knowledge test of basic computer skills.
• Must maintain certifications current and complete annual CEUs to meet CLIA regulations and/or licensing requirements.

Preferred Qualifications:

• Pediatric and neonatal phlebotomy experience.