Philly311 Community Engagement & Outreach Coordinator

The City of Philadelphia; Philadelphia (Philadelphia County); On-site; USD 50,000 - 60,000; Full time

Job summary

The City of Philadelphia seeks a dedicated Community Engagement & Outreach Coordinator to plan and execute outreach activities that enhance community engagement. This role requires networking with community members and stakeholders, ensuring effective communication and support for the city's initiatives. Emphasizing the importance of diversity and inclusion, the ideal candidate is organized and passionate about community service.

Benefits

Unlimited FREE public transportation via SEPTA

8 weeks of paid parental leave

Comprehensive health coverage

Paid vacation, sick leave, and holidays

Generous retirement savings options

Tuition discounts and scholarships

Qualifications

• Education: High school diploma required; bachelor's degree preferred.
• Experience: At least 2 years in community service or related field.
• Cultural competency in engaging diverse communities.

Responsibilities

• Coordinate community outreach activities to foster relationships.
• Promote community involvement and support City goals.
• Attend 75% of scheduled community events.

Skills

Planning and scheduling skills

Excellent verbal and written communication skills

Strong networking and relationship-building skills

Detail-oriented with excellent problem-solving skills

Proficient in using computer systems and communication technology

Education

High school diploma

Bachelor’s degree in Public Relations, Communications, Public Admin, or a closely related field

Tools

Microsoft Office Suite

CRM software

Job description

Philly311 Community Engagement & Outreach Coordinator

• Full-time
• Minimum Education Required: High School/GED

A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact.

As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.

What we offer

• Impact- The work you do here matters to millions.
• Growth- Philadelphia is growing, why not grow with it?
• Diversity & Inclusion- Find a career in a place where everyone belongs.
• Benefits- We care about your well-being.

Agency Description

Philly311 is the City’s non-emergency contact system. Residents, businesses, and visitors access information and services through the Philly311 call center, website, and mobile application. Philly311 strives to improve the quality of life for Philadelphians by providing exceptional customer service via each communication channel, delivering accurate information and timely updates. Philly311 is considered a critical service and therefore is staffed during times when the city is closed and acts as a crucial point of contact for constituents to obtain information regarding city services.Philly311 handled approximately 400,000 phone calls and received over 170,000 inquiries via the Philly311 mobile app, web application, and email in 2024. The center employees 32 civil service agents and 4 supervisors.

Position Summary

The Community Engagement and Outreach Coordinator is responsible for assisting with the planning, coordination, and execution of community outreach activities. This role is essential for ensuring the smooth operation of outreach programs and maintaining effective communication with community members, partners, and stakeholders. The ideal candidate is highly organized, detail-oriented, and passionate about community service and able to attend 75% of scheduled community events.

Essential Functions

The Community Engagement and Outreach Coordinator is responsible for fostering relationships between the City of Philadelphia and the communities it serves. This role involves outreach, program development, partnership building, and effective communication to promote community involvement and support the City of Philadelphia goals.

Required Competencies, Knowledge, Skills, and Abilities

• Planning and scheduling skills
• Proficient in using computer systems and communication technology.
• Detail-oriented with excellent problem-solving skills.
• Availability for evening and weekend events

We value diverse experiences and are open to flexible qualifications. If you are passionate about this role and meet some of the key criteria, we encourage you to apply.

• Education: High school diploma
• Experience: Bachelor’s degree in Public Relations, Communications, Public Admin, or a closely related field and at least 2 years of experience.
• Communication Skills: Excellent verbal and written communication skills, with the ability to engage with diverse audiences.
• Interpersonal Skills: Strong networking and relationship-building skills, with experience working with community groups, nonprofits, and local government.
• Technical Skills: Proficient in Microsoft Office Suite, social media platforms, and experience with CRM software.
• Cultural Competency: Ability to work effectively with diverse communities and demonstrate cultural sensitivity.

TO APPLY:Interested candidates must submit a resume.

Salary Range: $50,000 to $60,000

Discover the Perks of Being a City of Philadelphia Employee:

• Transportation: City employees get unlimited FREE public transportation all year long through SEPTA’s Key Advantage program.Employees can ride on SEPTA buses, subways, trolleys, and regional rail for their daily commute and more.
• Parental Benefits: The City offers its employees 8weeks of paid parental leave.
• We offer Comprehensive health coverage for employees and their eligible dependents.
• Our wellness program offers eligibility into the discounted medical plan
• Employees receive paid vacation, sick leave, and holidays
• Generous retirement savings options are available
• Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness.
• Unlock Tuition Discounts and Scholarships - The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too!

Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth!

*The successful candidate must be a city of Philadelphia resident within six months of hire

Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to [emailprotected] .