Pharmacy Typist

Walgreens; San Francisco (CA); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading company in retail is seeking a Customer Experience Associate to engage with customers, assist with purchases, and ensure compliance with company policies. The role involves building relationships with customers and maintaining store operations. Applicants should be flexible with scheduling and fluent in English.

Qualifications

• Fluent in reading, writing, and speaking English.
• Willingness to work flexible schedules, including evenings and weekends.

Responsibilities

• Engages customers by greeting them and offering assistance.
• Registers customer purchases and processes transactions.
• Maintains store cleanliness and compliance with regulations.

Skills

Customer Service

Interpersonal Skills

Attention to Detail

Job description

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
• Develops strong relationships with most valuable customers.

Operations

• Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
• Recommends items for sale to customers and suggests trade-up and/or companion items. Assists with OTC products and takes customers to the aisle when possible.
• Operates pharmacy systems to obtain patient prescription status.
• Reports prescription errors immediately to the pharmacist on duty and adheres to company policies and procedures regarding pharmacy errors and the Quality Improvement Program.
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by the store manager or shift leader.
• Implements company asset protection procedures to identify and minimize profit loss.

Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).

• Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
• Has working knowledge of store systems and store equipment.
• Assists with exterior and interior maintenance by ensuring a clean, neat, and orderly store condition and appearance.
• Complies with all company policies and procedures; maintains respectful relationships with coworkers.
• Completes special assignments and other tasks as assigned.

Training & Personal Development

• Attends training and completes PPLs requested by the manager or assigned by corporate.

• Must be fluent in reading, writing, and speaking English.
• Requires willingness to work flexible schedules, including evenings and weekends.