Pharmacy Technician - Telepharmacy - (Onsite - Store 16741 - Oswego, IL) - FT

CVS Health; Oswego Township (IL); On-site; Full time

Job summary

Join a forward-thinking organization dedicated to transforming health care with heart. As a Telepharmacy Technician, you'll play a crucial role in managing the daily operations of a remote pharmacy, ensuring safety, inventory excellence, and exceptional customer service. This role offers the chance to develop your skills and contribute to a mission that emphasizes human-centric health care. With a supportive team environment and opportunities for growth, this position is perfect for those passionate about making a difference in people's lives. Embrace this exciting opportunity to be part of a company that values innovation and community care.

Benefits

Medical Benefits

Dental Benefits

Vision Benefits

401(k) Retirement Plan

Employee Stock Purchase Plan

Qualifications

• Must be at least 18 years of age with 1+ year of Pharmacy Technician experience.
• PTCB Certification and High School diploma required.

Responsibilities

• Oversee daily operations of the Telepharmacy Remote Dispensing Pharmacy.
• Manage pharmacy inventory and ensure safe operation of pharmacy products.
• Provide excellent customer service and support patient care.

Skills

Pharmacy Technician Experience

Customer Service Orientation

Inventory Management

Communication Skills

Mathematical Reasoning

Problem Resolution

Attention to Detail

Education

High School Diploma

PTCB National Certification

Job description

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary
The Telepharmacy Technician is responsible for all daily operations of a Telepharmacy Remote Dispensing Pharmacy location, where the Pharmacist oversight occurs from a separate Supervising Pharmacy location. Telepharmacy Technicians build upon the skills and responsibilities of the Pharmacy Technician, and are focused on managing day-to-day pharmacy operations, execution and performance, while building patient loyalty through a continuous focus on excellent customer service, service recovery, and facilitating communication with the Supervising Pharmacy/Pharmacist. In addition to the responsibilities required for the Pharmacy Technician Role, this Telepharmacy Technician position is responsible for:

1. Overseeing the safe and secure operation of the Remote Dispensing Pharmacy, including serving as a keyholder, keeping alarm and safe codes, and protecting the integrity of all pharmacy products, with special attention to refrigerated products and controlled substances.
2. Overseeing pharmacy inventory management, including controlled substances, i.e. reviewing orders, checking in products, cycle counts, and maintaining perpetual inventory. In particular:
1. Executing pharmacy ordering and day-to-day inventory management practices, including cycle counts, returns-to-stock, one-by-one returns/outdates, refrigerator organization and temperature logging.
2. Responsible for monthly review of the Inventory Excellence Report and partnering with the entire Telepharmacy team to improve overall inventory excellence, ensuring the right medication is in stock at the right time for the right patients.
3. Serving as point person for annual inventories, resets (e.g. Rx Planograms), and pharmacy-related components of AP Pulse Checks.
3. Receiving and acting upon all operational communications, including completion of required tasks (email, myWork, etc.), and similar activities.
4. Improving total store service foundations by execution of outstanding performance, especially in areas of WeCARE workflow best practices, customer service, and patient care.
5. Demonstrating growth mindset to support positive business outcomes; inspiring and motivating the total store team to embrace change, including workflow enhancements and new product/service offerings.
6. Serving as a peer mentor for the onboarding, training, and development of new hires in the Telepharmacy.
7. Customer Service: Actively seeks opportunities to expand clinical, technical and insurance knowledge, leveraging available tools and training resources, to develop the basic drug understanding and technical expertise needed to accurately and more effectively assist customers.

Required Qualifications
Must be at least 18 years of age
Minimum of 1+ year of experience as a Pharmacy Technician (may be 2+ in select states)
PTCB National Certification or equivalent state-accepted national Pharmacy Technician Certification
High school diploma or General Equivalent Development (GED) required
State-level licensure requirements vary by state
Regular and reliable attendance
Attention and Focus: Ability to concentrate on a task over an extended period without being distracted
Customer Service Orientation: Actively look for ways to help people, and do so in a friendly manner
Communication Skills: Use and understand verbal and written communication to interact with customers and colleagues
Mathematical Reasoning: Ability to use math to solve a problem
Problem Resolution: Ability to judge when something is wrong or is likely to go wrong
Preferred Qualifications
Experience in Inventory Specialist Role
Education
High School diploma or equivalent

Pay Range
The typical pay range for this role is: $16.00 - $24.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.

CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.