Pharmacy Technician – Telepharmacy (Onsite - Store 16412 - Lombard IL) - FT

CVS Health; Lombard (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated Telepharmacy Technician to oversee operations at a Remote Dispensing Pharmacy. This role is pivotal in ensuring safe pharmacy practices, managing inventory, and delivering exceptional customer service. You'll be at the forefront of patient interaction, assisting with prescription fulfillment and enhancing the overall patient experience. If you're passionate about healthcare and eager to make a difference in patients' lives, this opportunity is perfect for you. Join a team that values your contributions and offers a supportive environment for your professional growth.

Benefits

Medical benefits

Dental benefits

Vision benefits

401(k) retirement savings plan

Employee Stock Purchase Plan

Fully-paid term life insurance

Short-term disability benefits

Long-term disability benefits

Paid Time Off (PTO)

CVS store discount

Qualifications

• 1+ year experience as a Pharmacy Technician or 2+ in select states.
• PTCB National Certification or equivalent state-accepted certification required.

Responsibilities

• Oversee daily operations of the Telepharmacy Remote Dispensing Pharmacy.
• Manage pharmacy inventory and ensure compliance with safety regulations.
• Provide excellent customer service and facilitate communication with patients.

Skills

Customer Service Orientation

Communication Skills

Mathematical Reasoning

Problem Resolution

Attention and Focus

Education

High School diploma or equivalent

Tools

Inventory Management Systems

Job description

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Position Summary
The Telepharmacy Technician is responsible for all daily operations of a Telepharmacy Remote Dispensing Pharmacy location, where the Pharmacist oversight occurs from a separate Supervising Pharmacy location. Telepharmacy Technicians build upon the skills and responsibilities of the Pharmacy Technician, and are focused on managing day-to-day pharmacy operations, execution and performance, while building patient loyalty through a continuous focus on excellent customer service, service recovery, and facilitating communication with the Supervising Pharmacy/Pharmacist. In addition to the responsibilities required for the Pharmacy Technician Role, this Telepharmacy Technician position is responsible for:

1. Overseeing the safe and secure operation of the Remote Dispensing Pharmacy, including serving as a keyholder, keeping alarm and safe codes, and protecting the integrity of all pharmacy products, with special attention to refrigerated products and controlled substances.
2. Overseeing pharmacy inventory management, including controlled substances, i.e. reviewing orders, checking in products, cycle counts, and maintaining perpetual inventory.
3. Receiving and acting upon all operational communications, including completion of required tasks (email, myWork, etc.), and similar activities.
4. Improving total store service foundations by execution of outstanding performance, especially in areas of WeCARE workflow best practices, customer service, and patient care.
5. Demonstrating growth mindset to support positive business outcomes; inspiring and motivating the total store team to embrace change, including workflow enhancements and new product/service offerings.
6. Serving as a peer mentor for the onboarding, training, and development of new hires in the Telepharmacy.
7. Customer Service: Actively seeks opportunities to expand clinical, technical and insurance knowledge, leveraging available tools and training resources, to develop the basic drug understanding and technical expertise needed to accurately and more effectively assist customers.
8. Prescription Fulfillment: Communicates among a number of individuals, including patients, co-workers, insurance companies and prescribers where allowed by law.
9. Face-to-Face Patient Interaction: Collect information about a customer’s medical history, as appropriate to update the patient’s profile.
10. Facilitating RPh-to-Patient Communication: Lives our purpose of bringing our heart to every moment of your health by engaging customers to learn about their health and medications.
11. Problem Resolution: Partners with front store management to drive customer service.
12. Business Metrics: Supports high-performing teams by looking for opportunities to contribute to individual and broader team goals.
13. Maintaining a clean, organized and professional Telepharmacy department, according to CVS standards.
14. Inventory Management: Maintains in-stock inventory by coordinating and monitoring inventory management related activities and policies and procedures which are critical to maintaining the right focus on daily, weekly, and monthly tasks.

Required Qualifications
Must be at least 18 years of age • Minimum of 1+ year of experience as a Pharmacy Technician (may be 2+ in select states) • PTCB National Certification or equivalent state-accepted national Pharmacy Technician Certification • High school diploma or General Equivalent Development (GED) required • State-level licensure requirements vary by state • Regular and reliable attendance • Attention and Focus • Customer Service Orientation • Communication Skills • Mathematical Reasoning • Problem Resolution • Physical Demands: Remaining upright on the feet, particularly for sustained periods of time; Moving about on foot to accomplish tasks; Lifting, scanning, and bagging purchased items; Finger Dexterity; Reaching overhead; Visual Acuity; Able to orally communicate information and instructions to colleagues and customers.

Preferred Qualifications
Experience in Inventory Specialist Role

Education
High School diploma or equivalent

Pay Range
The typical pay range for this role is: $16.00 - $24.00. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year.

CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment.

CVS Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. As such, we strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions.