Pharmacy Technician - Telepharmacy - (Onsite - Store 10599 - Coal City, IL) - FT

CVS Health; Coal City (IL); On-site; Full time

Job summary

An innovative healthcare organization is seeking a dedicated Telepharmacy Technician to enhance patient care through exceptional service and operational excellence. In this role, you will be at the forefront of pharmacy operations, ensuring the safe dispensing of medications while fostering meaningful connections with patients. You will utilize your skills to manage inventory, mentor new hires, and uphold the highest standards of service in a dynamic environment. Join a forward-thinking team that values compassion and commitment to health, making a real difference in the lives of those you serve. This is your chance to contribute to a mission-driven organization that prioritizes the well-being of its employees and the communities it serves.

Benefits

Medical Benefits

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Term Life Insurance

Short-term Disability

Long-term Disability

Education Assistance

CVS Store Discount

Qualifications

• Must be at least 18 years of age with 1+ year of Pharmacy Technician experience.
• PTCB certification or equivalent state-accepted certification required.

Responsibilities

• Oversee daily operations of a Telepharmacy, ensuring safety and compliance.
• Manage pharmacy inventory and enhance customer service.

Skills

Customer Service Orientation

Communication Skills

Attention to Detail

Mathematical Reasoning

Problem Resolution

Education

High School Diploma

PTCB National Certification

Tools

Inventory Management Systems

Job description

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

The Telepharmacy Technician is responsible for all daily operations of a Telepharmacy Remote Dispensing Pharmacy location, where the Pharmacist oversight occurs from a separate Supervising Pharmacy location. Telepharmacy Technicians build upon the skills and responsibilities of the Pharmacy Technician, and are focused on managing day-to-day pharmacy operations, execution and performance, while building patient loyalty through a continuous focus on excellent customer service, service recovery, and facilitating communication with the Supervising Pharmacy/Pharmacist. In addition to the responsibilities required for the Pharmacy Technician Role, this Telepharmacy Technician position is responsible for:

1. Overseeing the safe and secure operation of the Remote Dispensing Pharmacy, including serving as a keyholder, keeping alarm and safe codes, and protecting the integrity of all pharmacy products, with special attention to refrigerated products and controlled substances.
2. Overseeing pharmacy inventory management, including controlled substances, i.e. reviewing orders, checking in products, cycle counts, and maintaining perpetual inventory.
3. Receiving and acting upon all operational communications, including completion of required tasks (email, myWork, etc.), and similar activities.
4. Improving total store service foundations by execution of outstanding performance, especially in areas of WeCARE workflow best practices, customer service, and patient care.
5. Demonstrating growth mindset to support positive business outcomes; inspiring and motivating the total store team to embrace change, including workflow enhancements and new product/service offerings.
6. Serving as a peer mentor for the onboarding, training, and development of new hires in the Telepharmacy.
7. Actively seeks opportunities to expand clinical, technical and insurance knowledge, leveraging available tools and training resources, to develop the basic drug understanding and technical expertise needed to accurately and more effectively assist customers.
8. Communicating among a number of individuals, including patients, co-workers, insurance companies and prescribers where allowed by law.
9. Effectively follows and ensures full compliance to CVS workflow procedures and quality assurance standards.
10. Collecting information about a customer’s medical history, as appropriate to update the patient’s profile.
11. Ensuring patient outreach calls are completed within workflow, where appropriate and applicable.
12. Attending to all patients and customers at Telepharmacy counter and phone calls.
13. Living our purpose of bringing our heart to every moment of your health by engaging customers to learn about their health and medications.
14. Creating genuine human connections by focusing on service, and keeping patients and caregivers top of mind at all times.
15. Partnering with front store management to drive customer service.
16. Demonstrating compassion and care by proactively identifying and resolving potential problems to ensure customers have their medications when needed.
17. Professionally, promptly and effectively addressing all customer concerns and inquiries regarding customer service, HIPAA complaints, and any other issues.
18. Maintaining a clean, organized and professional Telepharmacy department, according to CVS standards.

Required Qualifications

Must be at least 18 years of age • Minimum of 1+ year of experience as a Pharmacy Technician (may be 2+ in select states) • PTCB National Certification or equivalent state-accepted national Pharmacy Technician Certification • High school diploma or General Equivalent Development (GED) required • Regular and reliable attendance • Attention and Focus • Customer Service Orientation • Communication Skills • Mathematical Reasoning • Problem Resolution

Physical Demands:
Remaining upright on the feet, particularly for sustained periods of time; moving about on foot to accomplish tasks; lifting, scanning, and bagging purchased items; and more.

Preferred Qualifications
Experience in Inventory Specialist Role

Education
High School diploma or equivalent

Pay Range

The typical pay range for this role is:

$16.00 - $24.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long-term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.

CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

CVS Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. As such, we strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions.