Pharmacy Technician – Telepharmacy (Onsite - Store 10537 - Beecher, IL) - PT

CVS Health; Beecher (IL); On-site; Full time

Job summary

An established industry player is seeking a dedicated Telepharmacy Technician to oversee the operations of a Remote Dispensing Pharmacy. This role is pivotal in ensuring the safe and efficient management of pharmacy operations while delivering exceptional customer service. You will be responsible for inventory management, facilitating communication between patients and pharmacists, and mentoring new hires. If you are passionate about healthcare and eager to make a difference in patients' lives through innovative pharmacy practices, this opportunity is perfect for you. Join a team that values your contributions and supports your professional growth.

Qualifications

• Must be at least 18 years of age and have 1+ year of experience as a Pharmacy Technician.
• PTCB National Certification or equivalent state-accepted certification required.

Responsibilities

• Oversee daily operations of a Telepharmacy Remote Dispensing Pharmacy.
• Manage pharmacy inventory and ensure compliance with safety standards.

Skills

Customer Service Orientation

Communication Skills

Mathematical Reasoning

Problem Resolution

Attention and Focus

Education

High School diploma or GED

Job description

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary
The Telepharmacy Technician is responsible for all daily operations of a Telepharmacy Remote Dispensing Pharmacy location, where the Pharmacist oversight occurs from a separate Supervising Pharmacy location. Telepharmacy Technicians build upon the skills and responsibilities of the Pharmacy Technician, and are focused on managing day-to-day pharmacy operations, execution and performance, while building patient loyalty through a continuous focus on excellent customer service, service recovery, and facilitating communication with the Supervising Pharmacy/Pharmacist. In addition to the responsibilities required for the Pharmacy Technician Role, this Telepharmacy Technician position is responsible for:

1. Overseeing the safe and secure operation of the Remote Dispensing Pharmacy, including serving as a keyholder, keeping alarm and safe codes, and protecting the integrity of all pharmacy products, with special attention to refrigerated products and controlled substances.
2. Overseeing pharmacy inventory management, including controlled substances, i.e. reviewing orders, checking in products, cycle counts, and maintaining perpetual inventory.
3. Receiving and acting upon all operational communications, including completion of required tasks (email, myWork, etc.), and similar activities.
4. Improving total store service foundations by execution of outstanding performance, especially in areas of WeCARE workflow best practices, customer service, and patient care.
5. Demonstrating growth mindset to support positive business outcomes; inspiring and motivating the total store team to embrace change, including workflow enhancements and new product/service offerings.
6. Serving as a peer mentor for the onboarding, training, and development of new hires in the Telepharmacy.
7. Customer Service: Actively seeks opportunities to expand clinical, technical and insurance knowledge, leveraging available tools and training resources, to develop the basic drug understanding and technical expertise needed to accurately and more effectively assist customers.
8. Prescription Fulfillment: Communicates among a number of individuals, including patients, co-workers, insurance companies and prescribers where allowed by law.
9. Face-to-Face Patient Interaction: Collect information about a customer’s medical history, as appropriate to update the patient’s profile.
10. Facilitating RPh-to-Patient Communication: Engaging customers to learn about their health and medications.
11. Problem Resolution: Partners with front store management to drive customer service.
12. Business Metrics: Supports high-performing teams by looking for opportunities to contribute to individual and broader team goals.
13. Maintaining a clean, organized and professional Telepharmacy department, according to CVS standards.

Required Qualifications
Must be at least 18 years of age • Minimum of 1+ year of experience as a Pharmacy Technician (may be 2+ in select states) • PTCB National Certification or equivalent state-accepted national Pharmacy Technician Certification • High school diploma or General Equivalent Development (GED) required • State-level licensure requirements vary by state • Regular and reliable attendance • Attention and Focus • Customer Service Orientation • Communication Skills • Mathematical Reasoning • Problem Resolution • Physical Demands: Remaining upright on the feet, particularly for sustained periods of time; moving about on foot to accomplish tasks; lifting, scanning, and bagging purchased items; etc.

Preferred Qualifications
Experience in Inventory Specialist Role

Education
High School diploma or equivalent

Pay Range

The typical pay range for this role is: $16.00 - $24.00. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.

CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

CVS Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. As such, we strive to provide equal access to the benefits and privileges of employment.