Pharmacy Technician Supervisor / COE Call Center

BrightSpring Health Services; Vancouver (WA); On-site; USD 41,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Health Savings Account

Flexible Spending Accounts

Tuition discounts

401(k)

Paid Time Off

Shift differential

DailyPay

Pet Insurance

Wellness programs

Job summary

PharMerica, an affiliate of BrightSpring Health Services, is hiring a full-time Pharmacy Technician Supervisor for the COE Call Center in Vancouver, WA. The role focuses on leading data entry technicians, maintaining workflow, and ensuring compliance with Medicaid regulations and dispensing systems.

The position requires leadership experience, knowledge of pharmacy data entry, and a strong commitment to accuracy and teamwork.

Qualifications

• Experience in pharmacy data entry and adjudication.
• Experience in LTC setting is preferred.
• Prior leadership experience is required.
• Knowledge of Medicaid claims regulations and processes.
• Detail oriented; team player with strong communication skills.

Responsibilities

• Leads and guides orientation, training, competency assessment, and evaluation of Pharmacy Data Entry Technicians, with support from Lead Data Entry Technicians.
• Oversees data entry workflow and scheduling, with support from Lead Data Entry Technicians.
• Provides adequate structure, direction, and feedback to data entry staff, in conjunction with pharmacy leadership.
• Understands all dispensing systems used in the pharmacy and their implications for data entry.
• May produce reports and keep management informed of unpaid claims and claims pending follow-up.
• Processes prescriptions by triaging and inputting into computer systems.
• Maintains current knowledge of Medicaid claim regulations and processes.
• Ensure technician adherence to local, state, and federal regulations.
• Ensures productivity and accuracy standards are adhered to.
• Performs other tasks as assigned

Skills

Leadership

Scheduling

Data entry

Customer service

Communication

Attention to detail

Education

High school diploma

Tools

Pharmacy data entry systems

Job description

Our Company

PharMerica

Overview

PharMerica is hiring a full-time Pharmacy Technician Supervisor for our COE Call Center in Vancouver, WA!

Our Pharmacy group focuses on providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation hospitals, long-term acute care hospitals, and other specialized care centers nationwide. If your passion is service excellence and top-quality care come join our team and

Schedule: Monday - Friday 11:30am - 8:00pm

Benefits and perks for you!

• Medical, Dental, Vision insurance
• Health Savings & Flexible Spending Accounts (up to $5,000 for childcare)
• Tuition discounts & reimbursement
• 401(k)
• Company Paid Time Off*
• Shift Differential
• DailyPay
• Pet Insurance
• Employee wellness and discount programs

*Benefits may vary by employment status

Responsibilities

• Leads and guides orientation, training, competency assessment, and evaluation of Pharmacy Data Entry Technicians, with support from Lead Data Entry Technicians.
• Oversees data entry workflow and scheduling, with support from Lead Data Entry Technicians.
• Provides adequate structure, direction, and feedback to data entry staff, in conjunction with pharmacy leadership.
• Understands all dispensing systems used in the pharmacy and their implications for data entry.
• May produce reports and keep management informed of unpaid claims and claims pending follow-up.
• Processes prescriptions by triaging and inputting into computer systems.
• Maintains current knowledge of Medicaid claim regulations and processes.
• Ensure technician adherence to local, state, and federal regulations.
• Ensures productivity and accuracy standards are adhered to.
• Performs other tasks as assigned

Qualifications

• High school diploma or equivalent.
• Experience in pharmacy data entry and adjudication; experience in LTC setting; prior leadership experience.
• Knowledge of Medicaid claims regulations and processes.
• Basic understanding of drugs, medication terminology, and metric system; ability to operate a computer; workflow management skills; scheduling skills; performance management.
• Licenses/Certifications: As required by state regulations and business needs.
• Detail oriented; goal oriented, team player, customer service, written and oral communication; leadership.

About our Line of Business

PharMerica, an affiliate of BrightSpring Health Services, delivers personalized pharmacy care through dedicated local teams, serving health care providers such as skilled nursing facilities, senior living communities, and hospitals. We also cater to individuals with behavioral needs, infusion therapy needs, seniors receiving in-home care, and patients with cancer. Operating long-term care, home infusion, and specialty pharmacies across the nation, we combine the personal touch of a neighborhood pharmacy with the resources of a national network. Our comprehensive solutions, backed by industry-leading technology and regulatory expertise, ensure accurate medication access, cost control, and compliance with best-in-class clinical standards. We are committed to enhancing resident health, reducing staff burdens, and supporting our clients' success. For more information, visit www.pharmerica.com. Follow us on Facebook, Twitter, and LinkedIn.

Salary Range

USD $30.00 - $38.50 / Hour