Pharmacy Technician Specialty Call Center

AECOM; Cleveland (OH); On-site; USD 35,000 - 50,000; Full time

Job summary

Join a leading healthcare provider in Cleveland as a Specialty Pharmacy Technician. This role involves critical tasks such as data entry, managing patient care through prescription processing, and collaborating with insurance providers. With opportunities for career advancement and a supportive team environment, you'll contribute to optimizing patient outcomes while enjoying a comprehensive benefits package.

Qualifications

• Requires valid CPhT certification upon hire.
• Six months related experience or completion of a Pharmacy Technician Program.
• Ability to work independently and prioritize workload effectively.

Responsibilities

• Responsible for data entry of prescriptions and patient profiles.
• Initiate prior authorizations and manage communication with third party payers.
• Ensure accurate data entry and conduct benefits investigations.

Skills

Critical thinking

Decisive judgment

Detail-oriented

Effective communication

Computer skills

Education

High School Diploma/GED

Certified Pharmacy Technician (CPhT)

Active registration through Ohio Board of Pharmacy

Job description

***This position is eligible for a sign-on bonus of up to $2,500***

Join Cleveland Clinic's Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

As Specialty Pharmacy Technician, you are responsible for data entry of required information from the prescription and patient profile to process and adjudicate prescriptions.

**A caregiver in this position works days, 7:00am-6:00pm.**

**Work from home options evaluated after 90 days of employment and onsite requirements throughout the year discussed.**

A caregiver who excels in this role will:

+ Initiate prior authorizations and communicate with third party payers on behalf of the physician and patient.

+ Find and apply manufacturer co-pay cards and initiate patient assistance and co-pay assistance applications.

+ Reach out to patients to manage refills and schedule necessary current and future assessments.

+ Ensure the accuracy of prescription and patient data entered various systems by verifying patient, drug, quantities, directions, day's supply, insurance and physician data.

+ Conduct a thorough benefits investigation and process any necessary prior authorizations and/or appeals for pharmacy claims.

+ Explain benefit coverage and financial responsibilities to the patients.

+ Supply financial assistance contact information and/or initiate patient assistance and copay assistance applications on behalf of the patients.

+ Resolve aspects of specialty pharmacy insurances, including Medicare, Medicaid, Pharmacy Benefit Managers (PBM) and Preferred Provider Organizations (PPO) and communicate with payors and advise patients or physicians of results as needed.

+ Utilize all pharmacy systems to review patient profiles, enter changes and establish assessment schedules.

+ Document all patient/client/provider contact in appropriate computer systems.

Minimum qualifications for the ideal future caregiver include:

+ High School Diploma/GED

+ Six months of related experience OR completion of a Pharmacy Technician Program

+ Upon hire, you must be a Certified Pharmacy Technician (CPhT) through the Pharmacy Technician Certification Board (PTCB) or the National Healthcare Association (NHA).

+ In addition to the above requirement, upon hire, it is required to hold an active registration through the Ohio Board of Pharmacy (OBOP) as either a Certified Pharmacy Technician, Registered Pharmacy Technician, or Pharmacy Technician Trainee

+ **Please note:** Caregivers with active Pharmacy Technician Trainee or Registered Pharmacy Technician registrations are required to update their registration to a Certified Pharmacy Technician registration with the OBOP within 6 months

Preferred qualifications for the ideal future caregiver include:

+ One year of experience in a Pharmacy Technician role

+ Critical thinking and decisive judgment skills

+ Can work in a stressful environment and take appropriate action

+ Demonstrated ability to operate a computer

+ Detail-oriented and can identify and develop solutions by applying appropriate pharmacy standards and policies

+ Can effectively communicate both verbal and written information to all administrative levels throughout the organization and with external partners

+ Can work independently and prioritize workload effective

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we're dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/

Cleveland Clinic empowers caregivers to minimize the impacts of healthcare while optimizing patient outcomes and supporting the community. The Department of Pharmacy has a "Greening the Pharmacy" initiative with the goal of leading by example and acting as stewards of our natural resources for the wellbeing of all.

**Physical Requirements:**

+ Typical physical demands include ability to perform the job while standing, reaching, stretching, stooping, and sitting for prolonged times.

+ Manual dexterity sufficient to perform computer and dispensing functions of the job.

+ Ability to lift up to 20pounds while walking, stooping, bending and reaching.

**Personal Protective Equipment:**

+ Follows standard precautions using personal protective equipment as required.

Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities