Pharmacy Technician Senior Representative - Freedom Fertility - Remote, AZ

Cigna in; Phoenix (AZ); Remote; USD 45,000 - 60,000; Full time

Job summary

A leading healthcare company is seeking a Pharmacy Technician Senior Representative for a remote role. This position is integral in assisting patients with their pharmacy needs, focusing on benefits research, claims processing, and exceptional customer service. Ideal candidates have a high school diploma, valid certifications, and relevant experience, alongside strong problem-solving and communication skills. The role involves a rotating work schedule and can enhance your career in an innovative environment dedicated to improving patient care.

Qualifications

• 2+ years pharmacy technician experience required.
• Proficient with Microsoft Office and data entry skills.
• Exceptional attention to detail and strong math skills.

Responsibilities

• Accurately enter prescriptions and adjudicate claims.
• Investigate processing and benefit inquiries.
• Assist patients in understanding pharmacy benefits.

Skills

Communication

Attention to Detail

Problem Solving

Mathematics

Education

High School Diploma or GED

Valid National Pharmacy Technician Certification

Valid Arizona State Pharmacy Technician License

Tools

Microsoft Office

Job description

Pharmacy Technician Senior Representative - Freedom Fertility - Remote, AZ (Finance)

Pharmacy Technician Senior Representative - Freedom Fertility - Remote, AZ (Finance)

As a Pharmacy Technician Senior Representative, you will be working on a specialized team focused on high touch programs to assist our patients. This role is very detail oriented, and you'll spend the majority of your day researching benefits, obtaining prior authorizations, processing orders and talking to patients and/or providers. Our representatives are dedicated team members who excel at customer service, helping us elevate our pharmacy patient care to new heights.

In this role, you will be part of Sr. Tech workgroup on a Cigna Team that will focus on the following:

• Accurately enter prescriptions into our system, adjudicate claims and work rejections, and support patients with their medication orders. Use the knowledge you gain from training, your problem-solving skills and support from your team to accurately process prescription claims so they will be dispensed accurately.
• Rapid and thorough investigation of processing/benefit inquiries from Freedom Inside Sales team
• Insurance Inquiries/benefit checks.
• Cross trained in multiple areas while maintaining proficiency and accuracy.
• Juggle multiple tasks without sacrificing attention to detail.
• Help patients understand their pharmacy benefits better and answer patient calls effectively.
• Use empathy and your strong communication skills to handle patient questions, payment method processing, and prior authorization follow up.

What you need to do the job:

• High School Diploma, or GED required.
• 2+ years pharmacy technician experience.
• Valid National Pharmacy Technician certification is required.
• Valid Arizona State pharmacy technician license is required.
• Microsoft Office proficiency and data entry skills.
• Strong math skills related to prescription calculations.
• Exceptional attention to detail, accuracy, and quality.
• Excellent verbal and written communication skills.
• Ability to work a rotating work schedule:
  • 9AM -5:30 PM EST 3 days/week;
  • 10:30AM-7PM EST 1 day/week
  • 12:30 PM -9 PM EST 1 day/week.
  • There is also a Saturday shift of 9 AM -6 PM EST which happens about every 4 weeks.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [e-mail] for support. Do not email [e-mail] for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.