Pharmacy Technician Senior Representative

HireTalent; Myrtle Point (OR); Remote; USD 40,000 - 60,000; Full time

Job summary

A healthcare service provider is looking for a remote Pharmacy Technician Senior Representative. You will work in the Stars department, handling telephonic outreach to Medicare members regarding medication adherence. Candidates must possess a current Pharmacy Technician license and have at least one year of relevant experience. This position requires strong customer service skills and the ability to work in a fast-paced environment.

Qualifications

• Must have a current Pharmacy Technician license.
• Minimum one year of experience in retail pharmacy.
• Strong organizational and time management skills.

Responsibilities

• Perform telephonic outreach to Medicare members.
• Assist members with obtaining prescribed medications.
• Maintain member privacy by adhering to HIPAA regulations.

Skills

Customer service

Active listening

Computer skills

Education

Pharmacy Technician license

Tools

Word

Excel

Job description

Overview

Pharmacy Technician Senior Representative

This is a remote role HOWEVVER candidates can reside in IL, TX, TN, NM, OK or MT and must live within 250 miles of a office. You must put the candidate location on top of the resume

This is set up for B-Flex time entry

Must be Licensed Pharmacy Technician with national certification (PTCB or NHA)

Responsibilities

• The Pharmacy Technician in the Stars Pharmacy Call Center will work within the Part D Medication Adherence area of the Stars department. The Star rating system was developed by the Centers for Medicare & Medicaid Services (CMS) to measure the quality of care delivered by a health plan. This call center role performs telephonic outreach to Client Medicare members, pharmacies, and providers for the purpose of addressing prescription medication adherence.
• You will be responsible for assisting members with obtaining prescribed medications, determine barriers to medication adherence, and working to overcome those barriers by working with the clinical pharmacy team, physicians, and resources within the Medicare Health Plan.
• Telephonic outreach to members, pharmacies, and providers.
• Will work in a call queue where productivity and quality are monitored.
• Meet service level goals (i.e., call quality, daily/weekly call performance expectations, etc.).
• Maintain member privacy by strictly adhering to HIPAA regulations.
• Answer complex telephonic questions from members while ensuring a high level of customer service and maximizing productivity with minimum downtime.
• Handles member correspondence, complaints, and inquiries.
• Will keep track of issues and timelines, research and resolve complex issues, and compile required documentation for daily activities.
• Must maintain a professional, member-centric demeanor at all times.

Qualifications

• Pharmacy Technician license, current.
• Minimum of one year of experience in a retail pharmacy, Pharmacy Benefit Management (PBM) or Health Plan setting required.
• Experience in, and a passion for, delivering excellent customer service.
• Strong computer skills (will be simultaneously talking on the phone, toggling between multiple open Internet windows, software programs, Word and Excel).
• Self-motivator with strong organizational skills, attention to detail, and exceptional time management skills.
• Superb active listening skills, ability to work in a dynamic, fast-paced team environment.
• Effective written and oral communication skills.

Preferred Qualifications

• Experience working in a call center.
• 2+ years of experience in a retail pharmacy, Pharmacy Benefit Management (PBM) or Health Plan setting.
• Certified Pharmacy Technician (CPhT), national certification from PTCB or NHA.

Work Schedule

8:00am – 5:00pm CST Monday thru Friday. No weekends, holidays.