Pharmacy Technician - Returns - Express Scripts - Tempe, AZ

Cigna; Tempe (AZ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health coverage day 1

PTO and holidays

401K with company match

Tuition reimbursement

Collaborative culture

Job summary

Express Scripts Pharmacy, a division of Evernorth Health Services and The Cigna Group, seeks an experienced Arizona Certified Pharmacy Technician for on-site work at our Tempe Fulfillment Center. You will handle medication returns, patient inquiries, and related processing with a focus on accuracy and patient service.

This role emphasizes detailed research, documentation, and cross-functional support across Returns Room operations, including Resends and Hazmat workflows, in a fast-paced

Qualifications

• AZ Pharmacy Technician license and PTCB certification are required.
• Experience in customer service, healthcare, pharmacy, operations or administrative roles preferred.
• Proficiency with Microsoft Office and data entry processes; strong written and verbal communication.

Responsibilities

• Provide professional outbound communication to patients while upholding quality and compliance.
• Research, evaluate, and process returned medications and prescription packages to determine resolution pathways.
• Document patient interactions, return details, and resolutions in designated systems.
• Support Clerk Room operations including Resends, Pharmalink, and Hazmat workflows.
• Process credits and return-related transactions within authorization guidelines.
• Handle incoming mail and returned prescription shipments; assist with inventory.

Skills

Customer service

Communication

Detail oriented

Time management

Multitasking

Teamwork

Independence

Patient interaction

Education

AZ Pharmacy Technician License and PTCB

Tools

Microsoft Office

Data entry

Job description

Onsite Work location in Tempe, AZ

Express Scripts Pharmacy is a division of Evernorth Health Services a part of The Cigna Group is looking for an experienced Arizona Certified Pharmacy Technician to work onsite at our Tempe Fulfillment Center.

Are you ready to step into a position that combines your communication skills, attention to detail, ability to multitask and unrelenting drive to our patients? We are looking for a Certified Pharmacy Technician to join our pharmacy team. If you worked in Pharmacy Operations before, this role is different - you'll take your knowledge and expand it beyond belief. Take a break from a retail environment, enjoy a set schedule and come enjoy the satisfaction of helping others!

Shift: Monday - Friday 7:00am - 3:30pm Pacific time

The Pharmacy Technician is responsible for providing exceptional service and support related to medication returns, patient inquiries, and returns processing activities. This role conducts detailed research, resolves return-related issues, and communicates directly with patients to ensure timely and accurate resolutions.

The position plays a key role in supporting daily Returns Room operations, including prescription return processing, outbound patient outreach, documentation, inventory handling, and administrative support functions. Team members are expected to develop proficiency across all major Returns Room processes and contribute to a collaborative, patient-focused work environment.

Additionally, this role participates in the rotation and maintenance of Clerk Room responsibilities, including but not limited to Resends, Pharmalink support, and Hazmat processing, while adhering to all company policies, regulatory requirements, and patient confidentiality standards.

ESSENTIAL FUNCTIONS:

• Provide professional outbound communication to patients while maintaining department quality and compliance standards.
• Research, evaluate, and process returned medications and prescription packages to determine appropriate resolution pathways.
• Accurately document patient interactions, return details, and resolution activities within designated systems.
• Maintain and support daily Clerk Room operations, including Resends, Pharmalink activities, and Hazmat workflows.
• Process credits and return-related transactions within established authorization guidelines.
• Process incoming mail and returned prescription shipments.
• Utilize multiple systems and resources to investigate and resolve patient and operational issues efficiently.
• Protect patient privacy and confidential health information in accordance with HIPAA and company policies.
• Adapt to changing business needs and support multiple Returns Room functions as required.
• Demonstrate a commitment to continuous learning by developing proficiency across all major Returns Room responsibilities.
• Support team objectives and participate in other departmental assignments as needed.

QUALIFICATIONS:

• AZ Pharmacy Technician License and PTCB Required
• Previous customer service, healthcare, pharmacy, operations, or administrative experience
• Knowledge of Microsoft Office applications and data entry processes
• Strong attention to detail and analytical problem-solving abilities
• Excellent verbal and written communication skills
• Ability to interact professionally with patients and colleagues at all levels
• Strong organizational and time-management skills
• Ability to prioritize multiple tasks in a fast-paced environment
• Ability to work independently while contributing to team goals

PHYSICAL REQUIREMENTS:

• Ability to lift and move items weighing up to 25 pounds.
• Frequent mobility throughout the work area.
• Ability to stoop, kneel, crouch, bend, and twist during the performance of daily job duties.
• Ability to perform computer-based work and data entry for extended periods.

Why Join Us:

• Health coverage effective day 1 (including medical, dental, vision)
• Holiday and PTO day pay
• 401K with company match
• Tuition reimbursement
• Fun, friendly and unique culture - bring your whole self to work every day!
• Growth and advancement potential

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please [e-mail] for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.