Pharmacy Technician- Retail Non Specialty

Delphi Technologies; Louisville (KY); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical / Dental / Vision Insurance

Flexible Spending Accounts (FSA)

Health Savings Accounts (HSA)

Paid Time Off (PTO)

Volunteer Time Off (VTO)

Paid Holidays

401(k) with Company Match

Company Paid Basic Life Insurance

Job summary

St. Matthews Pharmacy is seeking a Pharmacy Technician - Retail Non Specialty to join our team. You'll work under a pharmacist to support data entry, packing, shipping RX orders, and coordinating care for patients in a fast-paced retail setting.

We value attention to detail, excellent communication, and the ability to manage multiple tasks. Eligible team members receive benefits, PTO, holidays, and opportunities for professional growth.

Qualifications

• KY Board of Pharmacy licensed or eligible to obtain licensure.
• High school diploma or GED required.
• Two+ years' experience as a registered pharmacy technician preferred.

Responsibilities

• Data entry of patient demographics, billing, medical history, and prescriptions.
• Provide friendly customer service and assist customers with questions.
• Answer phones and place outbound refill reminder calls.
• Coordinate communication between patients, prescribers, payors and pharmacies.
• Assist with insurance authorizations and billing processes.
• Prepare and coordinate medications for shipment.

Skills

MS Word Teams Outlook experience

Excel proficiency

Customer service

Data entry

Attention to detail

Education

KY Pharmacy Technician Certification

High School Diploma/GED

2+ years experience as Pharmacy Technician

Tools

Pharmacy software systems

Microsoft Excel

Job description

About the Organization

Make a Difference Every Day Join a Purpose-Driven Pharmacy

At St. Matthews Pharmacy, we're committed to transforming access to addiction and behavioral health treatment through compassionate, stigma-free pharmacy care. Our team is driven by purpose, grounded in empathy, and united in our mission to support every patient's journey toward better health.

Why Work With Us

When you join our team, you join a workplace that invests in your growth, development, and well-being. We believe our people are our greatest strength-And we're proud to offer a supportive, engaging environment where you can learn, contribute, and thrive.

Eligible team members enjoy a comprehensive benefits package, including:

• Medical, Dental & Vision Insurance
• Flexible Spending Accounts (FSA)
• Health Savings Accounts (HSA)
• Paid Time Off (PTO)
• Volunteer Time Off (VTO)
• Paid Holidays
• 401(k) with Company Match
• Company-Paid Basic Life Insurance

Open Date 9/4/2026

Position Pharmacy Technician- Retail Non Specialty

Category Pharmacy

Description

Make a Difference Every Day!

Help Achieve Remarkable Outcomes in Addiction Treatment and Change Lives Join a Growing Company with Opportunity for Career Advancement

Through an innovative pharmacy program, St. Matthews Pharmacy removes barriers to treatment and deliver life-saving services and medications to patients in a stigma-free environment. Join a company that is driven by a higher purpose—to make a difference in the lives of those they serve, especially those affected by addiction.

A leader in quality standards, St. Matthews Pharmacy provides solutions for payers, clinicians and organizations involved with substance use disorder. St. Matthews Pharmacy is one of the only companies that offers access to all FDA approved medications for substance use disorder through our full-service, high-touch pharmacies.

We are seeking a talented Pharmacy Tech to join our team at St Matthews Pharmacy. The Pharmacy Technician is responsible for working under the direction of a pharmacist. This role is responsible for assisting the pharmacist in data entry, packing and shipping of RX orders, coordinating care, communication, and processes between various stakeholders such as pharmacies, patients, prescribers, payors and other third parties. Candidates should be efficient, organized, have impeccable attention to detail, and be comfortable working in a fast-paced, high-volume retail environment.

The Pharmacy Technician reports to the Pharmacist In Charge.

• No late nights
• Rotating Weekends
• Non exempt
• Full Time
• $19.00hr -$21.00hr
• Paid time off, paid holidays, benefit eligibility

Essential Functions

• Performs data entry, including patient demographic, billing, medical history, and prescription information.
• Provides excellent customer service as evidenced by a willingness and ability to assist customers with their questions/concerns, treating customers in a friendly and helpful manner, and maintaining a positive attitude
• Answering phones and making outbound refill reminder calls
• Communicate with patients and providers to ensure timely management of prescription medication therapy
• Places outbound patient calls to periodically update patient health data in coordination with drug therapy
• Effectively triages customer's questions and needs to the appropriate staff member Addresses customer's basic questions regarding wait times and medication in-stock position
• Conducts customer outreach calls regarding compliance and routine matters in accordance with the patient management program
• Follows up with insurance companies in a timely manner regarding prior authorizations and billing
• Receive inventory and updates perpetual counts as per policy
• Receives and stores incoming supplies
• Maintains cleanliness of work area and equipment
• Participates in quality improvement activities and projects
• Upholds patients' rights including privacy and confidentiality
• Follows cold storage management protocols
• Prepares and coordinates medications for shipment
• Greet and assists walk-in customers
• Perform other duties as assigned by supervisor.

Qualifications

• MS Word, Teams, and Outlook experience
• Intermediate to advanced Excel proficiency
• Maintain focus and multitask in a busy environment.
• Organizational skills sufficient to maintain consistently accurate records.
• State Registered Pharmacy Technician+/- Certified Pharmacy Technician (CPhT). Pharmacy can expedite registration for qualified applicant.
• Pharmacy technician, accounting, database management experience preferred
• Ability to evaluate options and to make efficient decisions.
• Computer skills that include proficiency with spreadsheets and use of the internet, as well as word processing, and efficient use of the internet and e-mail.

Education and Experience

• Active certification from the Kentucky board of pharmacy as a Pharmacy Technician (or able to obtain )
  • License must be in good standing
• High School Diploma/GED required
• 2+ years’ experience and/or training as a Registered Pharmacy Technician, preferred

Knowledge, Skills, and Abilities

• Knowledge of pharmacy filling systems
• Strong communication, interpersonal and organizational skills
• Communicates effectively with customers, referring physician staff, and colleagues/employees of organization
• Ability to interact and communicate with people over the phone, sometimes in stressful situations
• Detail oriented and able to multi-task
• Basic data entry and/or word processing skills
• Ability to verify data input and correct errors
• Reads and accurately interprets documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Conveys empathy and understanding when handling customer service issues
• Adds, subtracts, multiplies, and divides in all units of measure, using whole numbers, common fractions, and decimals
• Computes rates, ratios, and percentages
• Applies common sense understanding to carry out instructions furnished in written, oral, or diagram form

Working Conditions

• Light to moderate physical effort (lift/carry up to 25 lbs.) -Heavier weights with assistance
• Sitting & standing for long periods of time
• Repetitive motions and/or prolonged computer use
• Working at a fast pace, subject to many interruptions and both physical and mental stress

Benefit Section

Working at St. Matthews Pharmacy means constantly being challenged to learn and grow in a fast-paced, dynamic, vibrant environment. Our team members are the key to our success. We are committed to providing an environment that offers a fun, positive work environment, career-building opportunities, and a positive work/life balance. St. Matthews Pharmacy supports its team members by providing a benefits package to eligible staff that includes:

• Medical / Dental / Vision Insurance
• Flexible Spending Accounts (FSA)
• Health Savings Accounts (HSA)
• Paid Time Off (PTO)
• Volunteer Time Off (VTO)
• Paid Holidays
• 401(k) with Company Match
• Company Paid Basic Life Insurance
• Short Term and Long Term Disability (STD/LTD) available

St. Matthews Pharmacy is an Equal Opportunity Employer that believes diversity leads to a stronger organization. All qualified applicants will be afforded equal employment opportunities without discrimination because of race, creed, color, national origin, religion, ancestry, sex, age, disability, sexual orientation, gender identity or expression, marital status, familial status, domestic violence victim status, arrest or conviction record, predisposing genetic characteristics, or military status in hiring, tenure, training, terms, and conditions or privileges of employment.

Shift -not applicable-

Exempt/Non-Exempt Non-Exempt

Full-Time/Part-Time Full-Time

Rate of Pay Min-Max.

St. Matthews Pharmacy is an Equal Opportunity Employer that believes diversity leads to a stronger organization. All qualified applicants will be afforded equal employment opportunities without discrimination because of race, creed, color, national origin, religion, ancestry, sex, age, disability, sexual orientation, gender identity or expression, marital status, familial status, domestic violence victim status, arrest or conviction record, predisposing genetic characteristics, or military status in hiring, tenure, training, terms, and conditions or privileges of employment.