Pharmacy Technician, Refill Services

ArchWell Health; Tennessee; On-site; USD 35,000 - 55,000; Full time

Job summary

Ein innovativer Anbieter im Gesundheitswesen sucht einen engagierten Apothekertechniker, der direkt mit Patienten zusammenarbeitet und die pharmazeutische Versorgung optimiert. In dieser Rolle unterstützen Sie Senioren bei der Medikamentenverwaltung und arbeiten eng mit einem interdisziplinären Team zusammen. Ihre Aufgaben umfassen die Bearbeitung von Rezeptanforderungen und die Durchführung von telefonischen Nachverfolgungen. Wenn Sie eine Leidenschaft für die Seniorenversorgung haben und in einem dynamischen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie, einen positiven Einfluss zu leisten.

Qualifications

• Mindestens 2 Jahre Erfahrung in der Pharmazie oder im Call Center.
• Erfahrung mit geriatrischen Patienten oder Medikamentenprogrammen ist ein Plus.

Responsibilities

• Überprüfung und Bearbeitung von Rezeptanforderungen zeitnah.
• Durchführung von telefonischen Anfragen zur Medikamenteneinhaltung.

Skills

Kundenservice

Telefonetikette

Aktives Zuhören

Detailgenauigkeit

Datenverarbeitung

Microsoft Office Suite

Emotionale Intelligenz

Kreatives Denken

Education

High School Diploma oder GED

Zugelassener Apotheker mit staatlicher Zulassung

2 Jahre Erfahrung in der Pharmazie

Tools

eClinicalWorks

EMR-Systeme

Job description

Join to apply for the Pharmacy Technician, Refill Services role at ArchWell Health.

ArchWell Health is a new, innovative healthcare provider devoted to improving the lives of our senior members. We deliver best-in-class care at accessible neighborhood clinics where seniors can feel at home and become part of a vibrant, wellness-focused community. Our members experience greater continuity of care and the comfort of knowing they will be treated with respect by people who genuinely care about them, their families, and their communities.

Job Summary:

The Pharmacy Technician is a key member of the ArchWell Health Pharmacy Team. Reporting to the Clinical Pharmacist, the technician will provide direct patient care and collaborate with healthcare team members in a virtual environment to optimize pharmaceutical care. Responsibilities include conducting patient outreaches, assisting with medication navigation, and reviewing plan benefits. An ideal candidate will have a strong understanding of Medicare Advantage prescription benefits, attention to detail, and a passion for senior care.

Duties/Responsibilities:

• Review and process pharmacy refill requests via faxes, EMR routes, or calls, ensuring timely completion
• Conduct telephonic outreaches and respond to patient inquiries about medication adherence and refills
• Access medication adherence portals and review medical notes to determine appropriate actions
• Collaborate with pharmacy staff, providers, and care teams to resolve medication-related issues
• Complete tasks accurately, timely, and in compliance with regulations (including HIPAA) and standards
• Participate in staff meetings, provide input on trends, processes, and quality improvements
• Support other departmental initiatives as needed
• Perform additional duties as assigned

Required Skills/Abilities:

• Excellent customer service, telephone etiquette, active listening, and follow-through skills
• Ability to work effectively with diverse populations, including members, staff, providers, and families
• High emotional intelligence, integrity, resilience, and adaptability
• Self-starter with creative thinking and effective work habits
• Strong attention to detail and accurate data entry skills
• Proficiency in Microsoft Office Suite (Word, Outlook, Excel) and other relevant software
• Ability to travel occasionally for meetings

Education and Experience:

• High school diploma or GED required
• Registered Pharmacy Technician with a state board
• At least 2 years of experience in pharmacy benefits, clinic, high-volume call center, or retail pharmacy
• Experience with eClinicalWorks or similar EMR systems
• Experience with geriatric patients or medication adherence programs is a plus
• Bilingual in English/Spanish highly preferred

ArchWell Health is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected classes.

Additional Details:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Healthcare Provider
• Industries: Hospitals and Healthcare

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