Pharmacy Technician, Refill Services

Colonial Group; Nashville (TN); Remote; USD 37,000 - 56,000; Full time

Job summary

ArchWell Health seeks a Pharmacy Technician to join its pharmacy team and provide direct patient care in a virtual environment. You will review refills, perform outreach, and coordinate with clinicians to optimize medication use for seniors.

The ideal candidate has a state-registered tech license, 2+ years in pharmacy operations, and familiarity with Medicare Advantage benefits; bilingual Spanish is a plus.

Qualifications

• High school diploma or GED required.
• Registered Pharmacy Technician with state board licensure.
• Minimum 2 years in operational pharmacy benefits or high-volume setting.
• Experience with geriatric patients or medication adherence is a plus.
• Bilingual English/Spanish highly desired.

Responsibilities

• Review and process pharmacy refill requests per protocol.
• Conduct telephonic outreaches and address patient medication use questions.
• Review adherence data and coordinate with care teams.
• Collaborate with staff, providers, and care teams to resolve medication issues.
• Ensure tasks are documented per HIPAA and standards.
• Attend staff meetings and support quality improvement initiatives.
• Support other pharmacy initiatives as assigned.
• Additional duties as needed.

Skills

Customer service

Telephone etiquette

Emotional intelligence

Adaptability

Attention to detail

Self-motivation

MS Office proficiency

Travel readiness

Education

High school diploma or GED

Registered Pharmacy Technician

Tools

eClinicalWorks

Job description

ArchWell Health is a new, innovative healthcare provider devoted to improving the lives of our senior members. We deliver best-in-class care at comfortable, accessible neighborhood clinics where seniors can feel at home and become part of a vibrant, wellness-focused community. Our members experience greater continuity of care, as well as the comfort of knowing they will be treated with respect by people who genuinely care about them, their families, and their communities.

Job Summary:

The Pharmacy Technician is an important colleague of ArchWell Health Pharmacy Team. Reporting to the Clinical Pharmacist, the Pharmacy Technician will be providing direct patient care and collaborating with other healthcare team members in a virtual environment to optimize the pharmaceutical care for our patients. This individual will conduct patient outreaches per existing protocols and assist patients with navigating the medication use aspects, including reviewing components of their plan benefits. An ideal candidate will have a deep understanding of Medicare Advantage prescription benefits, possess strong attention to detail, and be driven by a passion for providing quality care to seniors.

Duties/Responsibilities:

• Review and process pharmacy refill requests, either via faxes, EMR routes, or direct incoming calls, per established protocol while meeting the expected turnaround time
• Conduct telephonic outreaches and answer incoming calls regarding patient's medication use, including but not limited to medication adherence, and assist with refilling and following-through in a prompt and respectful manner
• Access medication adherence gap portals or lists and review member's medical chart notes to determine appropriate action
• Collaborate with other pharmacy staff, providers, and their care teams as needed to resolve any issues or discrepancies related to medication use
• Ensure that all tasks are completed timely, documented accurately, and in accordance with regulations (including HIPAA) and organizational standards
• Attend staff meetings and provide input into current trends, process evaluation, and quality improvement
• Assist with other pharmacy departmental initiatives as they become available
• Additional duties, as assigned

Required Skills/Abilities:

• Excellent customer service, including telephone etiquette skills, active listening skills, and the ability to follow-through with patients or staff members
• Ability to work effectively and respectfully with various seniorities and diverse populations including members, staff, providers, and family members
• High degree of emotional intelligence andintegrity,resilient and focused workethic, with adaptability to handle frequent changes with a positive attitude
• Self-starter with the ability to think creatively and workeffectively
• Strong attention to detail and possessing good alpha/numeric data entry skills with minimal errors
• Intermediate proficiency in Microsoft Office Suite products including Word, Outlook and Excel plus a variety of other word-processing, spreadsheet, database, e-mail and presentationsoftware
• Ability to travel on occasion for companymeetings

Education and Experience:

• High school diploma or equivalent education (GED)required
• Registered Pharmacy Technician with a state board of pharmacy
• A minimum of 2 years of experience in operational pharmacy benefits (health plan or PBM), clinic setting, high volume call center, or retail pharmacy
• eClinicalWorks or similar EMR experience
• Experience working with geriatric patients or a medication adherence program is aplus
• Bilingual in English/Spanish highly desired

ArchWellHealth is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classification.