Pharmacy Technician - Refill Calls (Hybrid in Tampa, FL)

Shields Health Solutions; Tampa (FL); Hybrid; USD 10,000 - 60,000; Full time

Job summary

A leading health solutions provider is seeking a Pharmacy Technician to assist with refill calls in a hybrid setting in Tampa, FL. This role involves coordinating medication refills, providing patient support, and ensuring operational efficiency. The ideal candidate should have at least 1 year of experience and possess strong communication and organizational skills.

Benefits

Medical, Dental & Vision insurance eligibility from first day

Four weeks of PTO plus 10 paid holidays

Career growth opportunities

Qualifications

• 1+ years experienced pharmacy technician required.
• State registered as a pharmacy technician.
• CPhT certification preferred.

Responsibilities

• Make outbound patient refill phone calls.
• Clarify prescription orders with pharmacists.
• Document work appropriately across all systems.

Skills

Interpersonal communication skills

Phone skills

Proficiency in Microsoft Office

Organizational skills

Education

High school diploma or GED

Job description

Pharmacy Technician - Refill Calls (Hybrid in Tampa, FL)

Join to apply for the Pharmacy Technician - Refill Calls (Hybrid in Tampa, FL) role at Shields Health Solutions

Pharmacy Technician - Refill Calls (Hybrid in Tampa, FL)

1 day ago Be among the first 25 applicants

Join to apply for the Pharmacy Technician - Refill Calls (Hybrid in Tampa, FL) role at Shields Health Solutions

Get AI-powered advice on this job and more exclusive features.

At Shields Health Solutions, we pride ourselves on our culture of inclusion, kindness, acceptance, and the difference we make in patients' lives every day. We are tremendously proud to consistently be certified as a ‘Great Place to Work’ several years in a row; we’ve been recognized as a Fortunes Best Workplaces in Healthcare, Millennials, and Women; and a Becker’s Healthcare Top 150 Workplace.

Patients are at the heart of everything we do. We are committed to improving lives by ensuring seamless access to specialty medications, better health outcomes, and an enhanced care experience. That’s why more health system leaders trust us to deliver personalized support and comprehensive solutions that make specialty pharmacy more accessible for the patients who need it most. Through our proven Shields Performance Platform, we help drive the financial sustainability of health systems while prioritizing best-in-class outcomes that patients deserve. With a team of leaders in specialty pharmacy, a track record of success partnering with over 80 health systems, and an unwavering dedication to measurable results, we empower health systems to transform their specialty pharmacy into a driver of growth—ensuring every patient receives the best possible care.

Monday through Friday, 40 hours weekly

Medical, Dental & Vision insurance eligibility by first day

Four weeks (160 hrs) of PTO, plus 10 paid holidays

Career growth opportunities

Job Purpose:

The Pharmacy Refill Technician will provide integrated support to pharmacy staff and Shields Health Solutions Liaisons by providing a 'hands-on" approach to ensuring accurate and timely filling and delivery of specialty medications. This role will work closely with health system pharmacy staff and Shields liaisons by emphasizing accurate workflows and leveraging technology to support optimal patient care and efficient operations. Individual will be responsible for placing outbound calls to patients and assisting them through the entire refill process as well as receiving inbound pharmacy phone calls.

Job Duties:

• Always show kindness and compassion while providing knowledgeable and courteous assistance to patients, providers and pharmacy team members.
• Make assigned outbound patient refill phone calls and complete the patient refill requests in a timely manner.
• Answer, resolve and triage inbound inquiries appropriately.
• Clarify prescription orders with pharmacist and/or clinician as appropriate.
• Proactively coordinate medication refills including data entry and ensuring correct days supply is entered for all fills.
• Following through with claim adjudication and troubleshooting and reject codes.
• Partnering with pharmacy to ensure proper in-stock of medications.
• Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication.
• Identify supplies necessary for select medications such sharps containers, needles/syringes, alcohol swabs, Band-Aids.
• Properly discontinuing patients off service when appropriate.
• Documenting work appropriately across all systems.
• Manage, organize, and update relevant data using database applications.
• Other duties that facilitate patient access to medications as assigned
• Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards.
• Identify trends, resolve problems, recommend improvements, implement change.
• Actively participate in process improvement initiatives.
• Act as a value-added business partner to stakeholders throughout the organization.
• Protect organization's value by keeping information confidential.
• Maintain updated knowledge by participating in educational opportunities; reading professional publications; maintaining networks; participating in professional organizations.
  
  

Skills: strong interpersonal communication skills, strong phone skills, highly proficient in Microsoft Office particularly Excel and Word; able to quickly learn other programs and able to extract relevant information; strong organizational skills a must.

Traits: Organized, high-integrity, attention to detail, dependable, quality focus, empathetic, good listener/communicator.

Other: energetic, highly motivated, team player with strong personal and communication skills; discretion and confidentiality essential as position deals with highly sensitive and private data.

Experience/ Education:

• Required Licensure/Certification: We are seeking experienced pharmacy technicians who are state registered as a pharmacy technician. Nationally certified as a CPhT or equivalent is strongly preferred but not required. Should additional licensure need to be obtained, the applicant will commit to obtaining the required licensure within a mutually agreed upon timeframe. Continued employment is contingent upon meeting these requirements.
• Years of Experience: Required: 1+ years, Preferred: 5-8 years of experience as a Pharmacy Technician. Experience working with physicians, nurses, and other healthcare professionals (preferably in a medical clinic) is a plus.
• Education: High school diploma or GED required
  
  

The pay range for this role is between 21.00 - 23.00 hourly

California residents employed by or applying for work at Shields have certain privacy rights. Please review our: California Workforce Privacy Notice and Privacy Policy.

Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

Referrals increase your chances of interviewing at Shields Health Solutions by 2x

Get notified about new Pharmacy Technician jobs in Tampa, FL.

Pharmacy Technician II - Pharmacy - Bayfront Health

Pharmacy Technician II - Pharmacy Department - Bayfront Health

Pharmacy Technician - PRN - Scripts Pharmacy - Bayfront Health

Clearwater, FL $120,000.00-$130,000.00 4 months ago

Certified Pharmacy Technician - Weekend Dayshift

Pharmacy Technician Specialist - Transitions of Care

Clinical Pharmacist - Outpatient Specialty

Pharmacist (Licensed in Multiple States)

Clearwater, FL $130,000.00-$140,000.00 1 month ago

Clinical Pharmacist - Outpatient Specialty

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.