Pharmacy Technician - Reception

Guardian Pharmacy; Eugene (OR); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

401(k) with company match

Medical, Dental and Vision

Health Savings Accounts

Company-paid Long-Term Disability

Job summary

Guardian Pharmacy in Eugene, OR is seeking a dedicated Phone Technician to support our 100% on-site long-term care pharmacy operations. You will handle facility calls, route orders, and triage requests while maintaining accuracy and timely communication with healthcare teams.

Ideal candidates have a Pharmacy Technician license and experience in fast-paced environments. Training is available for growth into pharmacy technician duties as needed.

Qualifications

• Pharmacy Technician license required.
• Experience in a fast-paced, phone-heavy customer service environment.
• Excellent communication and multitasking abilities.
• Ability to triage requests and stay organized.

Responsibilities

• Answer calls from facility customers promptly and professionally.
• Take refill and medication orders and route them to the appropriate team.
• Triage questions to the right person or department.
• Update resident information with Medical Records and process requests.
• Ensure orders move smoothly and follow up as needed.

Skills

Phone Technician

Customer service

Communication

Education

Pharmacy Technician License

Tools

DocuTrack

Job description

Eugene, Oregon, United States of America

Extraordinary Care. Extraordinary Careers.

With one of the nation’s largest, most innovative long-term care pharmacy services providers, there is no limit to the growth of your career.

Managed Healthcare Pharmacy, a Guardian Pharmacy, a member of the Guardian family of pharmacies, has an exciting opportunity for you to join our rapidly growing team in Eugene, OR.

Why Managed Healthcare Pharmacy? We’re reimagining medication management and transforming care.

Who We Are And What We’re About

Our core focus is delivering customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs. With our comprehensive suite of tech-enabled pharmacy services and a dedicated team of professionals committed to enriching the lives of those we serve, we are redefining how pharmacy care is delivered.

We offer an opportunity to learn and grow your career in a fast-paced, diverse, and inclusive environment. If you are looking for a challenging, team-oriented environment in which you can put your expertise to work, then this is the place for you.

Position Details

• Schedule: Monday–Friday, 8:30 AM–5:00 PM
• Pay: $19–$22/hour, depending on experience
• Location: Managed Healthcare Pharmacy, 750 Willow Creek Circle, Eugene, OR 97402
• Work Setting: 100% on-site
• Pharmacy Technician License: Required
• National Pharmacy Technician Certification (PTCB): Preferred

Be the voice of our pharmacy.

When a facility calls our pharmacy, you’re often the first person they talk to. You’re the person who helps answer their questions, gets orders moving, finds the right solution, and makes sure they feel taken care of.

Managed Healthcare Pharmacy is a closed-door long-term care pharmacy serving facility customers, and we’re looking for a reliable, detail-oriented Phone Technician who thrives in a fast-paced, phone-heavy environment and genuinely enjoys helping people.

If you’re someone who can stay calm when the phones are busy, juggle multiple priorities, communicate clearly, and figure out where a request needs to go—even when the answer isn’t immediately obvious—you may be a great fit for our team.

What You’ll Do

Your day will be a mix of customer service, pharmacy support, problem-solving, and coordination. You’ll:

• Answer calls from our facility customers promptly, professionally, and with a helpful attitude.
• Take refill, new, backup, and other medication orders and route them to the appropriate pharmacy team.
• Triage questions and requests to the right team member or department.
• Refill appropriate orders in the pharmacy system when able.
• Follow up with customers when you’ve promised to call them back—and make sure nothing falls through the cracks.
• Answer facility questions or connect customers with the appropriate resource.
• Work with Medical Records to update resident information and process related requests.
• Receive orders and requests from doctors’ offices and route them appropriately.
• Monitor assigned facility faxes and communicate issues to the appropriate team.
• Link delivery sheets and prescription documentation into DocuTrack.
• Scan and link original prescriptions and flag anything that still needs to be addressed.
• Work closely with Order Entry, Medical Records, and other pharmacy team members to keep orders moving.
• Take on other duties and responsibilities as needed to support our customers and team.

Who We’re Looking For

We’re looking for someone who is dependable, organized, detail-oriented, and comfortable talking with people all day.

The Ideal Candidate Has

• Experience in a fast-paced, phone-heavy customer service environment.
• Strong communication skills and the ability to communicate clearly and professionally with facility staff.
• The ability to multi-task and prioritize while handling multiple calls, requests, and follow-ups.
• Good judgment and the ability to triage requests to the right person or team.
• Strong problem-solving skills and the confidence to investigate an issue rather than simply passing it along.
• Excellent attention to detail and accuracy.
• A strong work ethic and a dependable approach to attendance and responsibilities.
• The ability to work independently while also being a collaborative member of a team.
• Comfort working in an environment where priorities can change quickly.

Experience That’s a Plus

• Medical office receptionist experience is a plus.
• Pharmacy technician experience is preferred.
• Long-term care experience is a plus.
• Long-term care pharmacy experience is preferred.
• Experience working in a medical, healthcare, pharmacy, or other high-volume customer service setting is helpful.

Not coming from pharmacy? That’s okay. If you have a strong background in customer service, are comfortable handling a high volume of phone calls, and have the right attitude and ability to learn, we’re willing to train you on our pharmacy-specific processes.

If you’re interested in eventually doing more pharmacy technician work, we’re also willing to provide training and opportunities to grow your pharmacy skills.

A Few Things You Should Know

This is a 100% on-site position in our closed-door long-term care pharmacy.

Because our pharmacy supports healthcare facilities, reliability matters. Our customers depend on us to be available, responsive, and accurate.

The position is typically scheduled Monday–Friday, 8:30 AM–5:00 PM, but there may be times when you’re asked to flex or shift your hours based on business needs.

Most importantly, we’re looking for someone who understands that this role is about more than answering phones.

You are the voice of our pharmacy.

Every interaction is an opportunity to build trust with the facilities we serve and to make someone’s day a little easier.

Could This Be You?

If you’re the person who stays organized when the phones are ringing, enjoys helping customers, catches the little details others might miss, and likes being the person who figures out “Okay, how do we get this taken care of?”—we’d like to meet you.

Join our team and be the voice our facility customers can count on.

What We Offer

Guardian provides employees with a comprehensive Total Rewards package, supporting our core value of, "Treat others as you would like to be treated."

Compensation & Financial

• Competitive pay
• 401(k) with company match

Family, Health & Insurance Benefits (Full-Time employees working 30+ hours/week only)

• Medical, Dental and Vision
• Health Savings Accounts and Flexible Spending Accounts
• Company-paid Basic Life and Accidental Death & Dismemberment
• Company-paid Long-Term Disability and optional Short-Term Disability
• Voluntary Employee and Dependent Life, Accident and Critical Illness
• Dependent Care Flexible Spending Accounts

Wellbeing

• Employee Assistance Program (EAP)
• Guardian Angels (Employee assistance fund)

Time Off

• Paid holidays and sick days
• Generous vacation benefits based on years of service

The Guardian Difference

Our clients require pharmacy services that aren’t “cookie cutter.” That’s why every Guardian pharmacy is locally operated and empowered with the autonomy to tailor their business to meet their clients’ needs.

Our corporate support offices, based in Atlanta, Ga., provide services such as human resources, business intelligence, legal, and marketing to promote the success of each Guardian location.

Regardless of your role at Guardian, your voice and talents matter. Because healthcare is an ever-changing industry, we encourage innovative thinking, intellectual curiosity, and diverse viewpoints to ensure we stay competitive in today’s dynamic business environment.

At Guardian, we are dedicated to fostering and advancing a diverse and inclusive workforce.

Join us to discover what your best work truly looks like.