Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens; City of Amsterdam (NY); On-site; USD 35,000 - 50,000; Full time

Job summary

Walgreens is seeking Pharmacy Technicians to join their patient-centric pharmacy environment. This role involves assisting pharmacists, engaging with customers, and participating in a comprehensive training program to achieve PTCB certification. Ideal candidates are customer-focused, adaptable, and eager to learn in a dynamic healthcare setting.

Qualifications

• Must be fluent in reading, writing, and speaking English.
• Willingness to work flexible hours, including evenings and weekends.

Responsibilities

• Assist the pharmacist in pharmacy practice under direct supervision.
• Engage customers and patients by greeting them and offering assistance.
• Utilize pharmacy systems to manage patient and drug information.

Skills

Customer Service

Communication

Education

PTCB Certification

Job description

Our pharmacy technician positions have undergone an exciting transformation, moving from a transaction-based environment to a much more patient-centric one. As a Walgreens Pharmacy Technician or Pharmacy Technician Apprentice, you'll be front and center – interacting with our customers and developing strong patient relationships. Pharmacy is the core of our business, and our pharmacy technicians enjoy all the tools and support – including the latest technology – to grow their careers and reach their goals.

Walgreens is proud to invest & champion an “earn while you learn” Pharmacy Technician Training Program recognized by ASHP & Department of Labor. This apprenticeship program provides an entry point to a career in health care, guiding you toward becoming a Pharmacy Technician Certification Board (PTCB) Certified Pharmacy Technician and helping you maintain the high skill level required in the pharmacy care industry. It equips you with a nationally recognized, portable credential to advance your career.

Whether you are new to pharmacy work or an experienced Pharmacy Technician, apply now! Walgreens will train you to use your skills and talents to serve and care for our patients and customers. The courses, learning activities, and resources in our pharmacy technician training program are designed to give you foundational and advanced knowledge, skills, and on-the-job experiences needed to prepare for certification as a pharmacy technician.

Responsibilities include:

1. In accordance with state and federal regulations, assist the pharmacist, under direct supervision, in pharmacy practice. Assist in other Pharmacy Department duties per company policies and procedures.
2. Use pharmacy systems to obtain patient and drug information, process prescriptions, and, if PTCB certified, assist and coach other pharmacy technicians and cashiers in pharmacy system and register operations.
3. Model and deliver a distinctive and delightful customer experience.

Customer Experience

• Engage customers and patients by greeting them and offering assistance with products and services. Resolve issues and answer questions to ensure a positive experience.
• Share customer service best practices with team members, including interpersonal habits and Walgreens service traits.
• Develop strong relationships with valuable customers.

Operations

• Assist in pharmacy practice under pharmacist supervision, complying with all regulations and policies.
• Utilize pharmacy systems to manage patient and drug information, fill prescriptions, verify accuracy, and assist with workflow scheduling.
• Report prescription errors immediately and adhere to policies regarding pharmacy errors and quality improvement.
• Follow Good Faith Dispensing policies during prescription activities.
• Handle sales transactions, including cash handling and assisting customers in locating products.
• Manage telephone communications, including those with physicians.
• Process third-party prescription claims and perform clerical duties as assigned.
• Support inventory management activities, including ordering, unpacking, and storing pharmaceuticals, and managing related claims.
• Assist in administering clinical services, including sample collection and coordination with healthcare providers.
• Build and maintain relationships with the local medical community through outreach and detailing.
• Maintain the cleanliness and organization of the pharmacy environment.
• Comply with all company policies, maintain respectful relationships, and complete assigned tasks.

Training & Personal Development

• Earn and maintain PTCB certification through our training program and/or state certification. Certification may be a condition for promotion.
• Attend training sessions, acquire continuing education credits, and stay informed about healthcare and pharmacy developments.
• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willingness to work flexible hours, including evenings and weekends, is required.