Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens; Aurora (OH); On-site; USD 30,000 - 45,000; Full time

Job summary

Walgreens is seeking Pharmacy Technicians to join their team. This role focuses on customer interaction and support within a patient-centric pharmacy environment. The position includes training to achieve PTCB certification, ensuring career growth and development. Candidates will assist pharmacists, engage with customers, and maintain pharmacy operations while adhering to regulations.

Qualifications

• Assist pharmacist under supervision and comply with regulations.
• Engage customers and resolve issues for a positive experience.

Responsibilities

• Process prescriptions and verify medicines.
• Assist in clinical services and maintain pharmacy environment.

Skills

Customer Service

Interpersonal Skills

Pharmacy Knowledge

Education

PTCB Certification

Job description

Our pharmacy technician positions have undergone an exciting transformation, moving from a transaction-based environment to a much more patient-centric one. As a Walgreens Pharmacy Technician or Pharmacy Technician Apprentice, you'll be front and center – interacting with our customers and developing strong patient relationships. Pharmacy is the core of our business, and our pharmacy technicians enjoy all the tools and support – including the latest technology – to grow their careers and reach their goals.

Walgreens is proud to invest & champion an “earn while you learn” Pharmacy Technician Training Program recognized by ASHP & Department of Labor. This apprenticeship program provides an entry point to a career in healthcare by guiding you towards becoming a Pharmacy Technician Certification Board (PTCB) Certified Pharmacy Technician and helping you maintain the high level of skill required in the pharmacy care industry. It equips you with a nationally recognized, portable credential to advance your career.

Whether you are new to working in pharmacies or are an experienced Pharmacy Technician, apply now! Walgreens will train you to use your skills and talents to serve and care for our patients and customers. The courses, learning activities, and resources provided in our pharmacy technician training program are designed to give you foundational and advanced knowledge, skills, and on-the-job experiences needed to prepare for certification as a pharmacy technician.

Responsibilities include:

1. In accordance with state and federal regulations, assist the pharmacist, under direct supervision, in the practice of pharmacy. Assist in other Pharmacy Department duties per company policies and procedures.
2. Use pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, assist and coach other pharmacy technicians in operating pharmacy systems and cashiers in operating the pharmacy cash registers.
3. Model and deliver a distinctive and delightful customer experience.

Customer Experience

• Engage customers and patients by greeting them and offering assistance with products and services. Resolve issues and answer questions to ensure a positive experience.
• Share customer service best practices with team members, including interpersonal habits and Walgreens service traits, to deliver a distinctive experience.
• Develop strong relationships with valuable customers.

Operations

• Assist in pharmacy practice under pharmacist supervision, ensuring compliance with policies and regulations.
• Perform duties such as entering patient and drug information, filling prescriptions, verifying medicines, and checking for interactions.
• Report prescription errors immediately and adhere to policies regarding dispensing and quality improvement.
• Handle sales transactions and assist customers in locating products.
• Process claims for third-party prescriptions and support inventory management activities.
• Assist in clinical services, including sample collection and coordination of healthcare services.
• Build and maintain relationships with the medical community through outreach and detailing.
• Maintain a clean and orderly pharmacy environment and support department needs.

Training & Personal Development

• Earn and maintain PTCB certification through the designated training program and/or state certification. Certification is required for promotion to senior technician.
• Attend training sessions and acquire continuing education credits to stay updated on healthcare and pharmacy developments.

• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willingness to work flexible hours, including evenings and weekends, is required.