Pharmacy Technician — Patient Care & Wellness Advocate

Kroger Family of Companies; Harrison (OH); Sur place; USD 17 000 - 22 000; Plein temps

Résumé du poste

Kroger Family of Companies in Harrison, Ohio, is hiring a pharmacy clerk to provide exceptional customer service, assist pharmacists, and support health and wellness initiatives. You will handle cash, data entry, and medication dispensing steps while maintaining HIPAA compliance and confidentiality.

The role requires a High School Diploma or GED, being at least 18, and the ability to follow procedures for safety, sanitation, and product handling in a fast-paced retail pharmacy environment.

Qualifications

• Customer service experience in a retail setting.
• Knowledge of HIPAA regulations.
• Ability to handle confidential information.

Responsabilités

• Comply with local, state and federal regulations; report all illegal activity, including robbery, theft or fraud
• Follow food safety, sanitation and safety guidelines and programs per health code; notify management of unsafe conditions
• Understand and perform ordering with primary and secondary wholesalers
• Understand and follow the company guidelines on computerized inventory management, control, and ordering of all medications, devices, supplements and supplies
• Maintain departmental standards including keeping clean and organized work stations and customer waiting areas
• Count, measure and prepare specified product using company best practices
• Complete billing procedures adequately to assure best value to the customer and the company
• Answer phone and triage calls and answer inquiries as appropriate
• Adhere to guidelines on accepting and tendering vendor coupons, limits on cash shortages and shrink guidelines
• Understand and follow the company guidelines on the operation of the cash register and follow all cashier handling policies to prevent loss including EFTs, cash and check transactions
• Provide a stellar customer experience while accurately and efficiently completing all steps of reception, data entry, adjudication, and product dispensing
• Assist pharmacist in all responsibilities except those that require a pharmacist’s professional judgement
• Understand and adhere to HIPAA regulations and the company’s policies regarding the same
• Support company health and wellness initiatives
• Put away legend orders, including Central Fill deliveries
• Ability to work cooperatively in high paced and sometimes stressful environment
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Connaissances

Customer service

HIPAA compliance

Confidential information handling

Formation

High School Diploma or GED

Outils

EPRN familiarity

Description du poste

Kroger Family of Companies in Harrison, Ohio, is hiring a pharmacy clerk to provide exceptional customer service, assist pharmacists, and support health and wellness initiatives. You will handle cash, data entry, and medication dispensing steps while maintaining HIPAA compliance and confidentiality.

The role requires a High School Diploma or GED, being at least 18, and the ability to follow procedures for safety, sanitation, and product handling in a fast-paced retail pharmacy environment.