Pharmacy Technician Outreach Calls

Shields Health Solutions; Austin (TX); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with match; 4 weeks PTO; 10paid

Paid parental leave; short-term disabl

Job summary

Shields Health Solutions is seeking a Patient Outreach Coordinator (Pharmacy Technician Cold Calls) in Austin, TX. The role focuses on outbound calls to educate and enroll patients into the Shields Partner Pharmacy, expanding the specialty pharmacy program.

Qualified candidates hold an active Louisiana Pharmacy Technician license (CPhT preferred) and have 2+ years as a pharmacy technician. The position offers comprehensive benefits and a structured schedule, with emphasis on patient advocacy.

Qualifications

• Active Louisiana Pharmacy Technician License required
• 2+ years of experience as a pharmacy technician
• Strong communication and tech skills
• Empathy, integrity, and team-first mindset

Responsibilities

• Make outbound phone calls to enroll patients in Shields Partner Pharmacy.
• Access EMR and review chart notes prior to calls to tailor conversations.
• Identify medications requiring special handling or storage.
• Identify supplies needed for select medications (e.g., sharps containers).
• Perform other duties as assigned.

Skills

Verbal communication

Phone skills

Empathy

Rapport building

Self-motivation

Organizational skills

Attention to detail

Microsoft Office

Education

Louisiana Pharmacy Technician license (CPhT preferred)

High School Diploma or GED

Tools

Microsoft Office (Excel/Word/Outlook)

Job description

Patient Outreach Coordinator (Pharmacy Technician Cold Calls)

Required: Active Louisiana Pharmacy Technician License Required

Schedule: 8 hour shift between 8:30AM - 7:00PM CST, Monday - Friday.

Competitive hourly rate plus quarterly bonus potential!

Job Purpose

Proactively grow the specialty pharmacy patient population by making outbound phone calls to eligible patients and enrolling them with Shields Partner Pharmacy.

Educate patients on the services offered by the Shields Specialty Pharmacy Program.

Protect Shields values by keeping information confidential.

Job Duties

• Communicate with patient over the phone and provide them the compelling reason why the Shields Partner Pharmacy program is superior to any other comprehensive pharmacy care model.
• Access patient's EMR and review chart notes prior to outbound call to ensure familiarity with patient's condition and situation.
• Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication.
• Identify supplies necessary for select medications such as sharps containers, needles/syringes, alcohol swabs and band-aids.
• Perform other duties as assigned.

Skills

• Ability to verbally communicate a compelling reason why patients should use shields pharmacy.
• Strong verbal communication and phone skills.
• Enjoys talking with patients and can empathize with their situation.
• Proactively engaging patients telephonically.
• Ability to quickly build rapport and relate with patients over the phone.
• Self-motivation and ability to work effectively in an independent environment with a focus on patient advocacy.
• Excellent communication, organizational and prioritization skills
• Attention to detail.
• Ability to learn new processes and implement them quickly.
• Results-oriented with a positive outlook.
• A clear focus on high quality.
• Proficient in Microsoft Office particularly Excel, Word, and Outlook.
• Prior customer service experience / outbound call experience.

What You’ll Get

• Medical, dental, and vision insurance starting day one
• 401(k) with match, 4 weeks PTO, 10 paid holidays
• Paid parental leave, short-term disability, and professional development
• Access to employee resource groups and wellness programs

What You Need

• State-registered (Louisiana) Pharmacy Technician; CPhT preferred.
• 2+ years of experience as a pharmacy technician; High School Diploma or GED
• Strong communication, organization, and tech skills
• Empathy, integrity, and a team-first mindset

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Solid computer skills are required, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint) for communication, documentation, and data management, as well as, navigating the internet and web-based platforms. Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process.

Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Shields Health Solutions is committed to providing an inclusive hiring experience; if you need assistance or accommodation during the application or interview process, please email .