Pharmacy Technician - Medication History Specialist

The General Hospital Corporation; Newton (MA); On-site; USD 30,000 - 36,000; Full time

Job summary

Mass General Brigham’s Newton-Wellesley Hospital is seeking a Certified Pharmacy Technician II to perform technical duties under supervision, including preparing and distributing medications, managing inventory, and ensuring compliance with regulations. The role supports both central and specialized pharmacy operations.

Required certification and state licenses are specified, with opportunity to contribute to quality and safety initiatives while coordinating with pharmacists and clinical staff.

Qualifications

• Board Certified Pharmacy Technician certification (PTCB CPhT or NHA ExCPT) required.
• Massachusetts Pharmacy Technician license/registration required; New Hampshire registration must be obtained within six months of hire.
• ASHP Medication History Certificate required or must be completed within six months of hire.
• Pharmacy technician 1–2 years of experience preferred.

Responsibilities

• Prepare, fill, label, repackage, and distribute medications and supplies accurately for pharmacist verification.
• Manage medication inventory, storage areas, automated dispensing cabinets, returns, recalls, and expired products.
• Handle controlled substances and sterile preparations per laws and policies.
• Operate robotics, automation, software, and information systems to support pharmacy services.
• Maintain cleanroom standards and support safety and quality initiatives.
• Assist with onboarding and training of junior staff and participate in department projects.

Skills

Pharmacy operations

HIPAA compliance

Team collaboration

Mathematical calculations

Education

High School Diploma or Equivalent

Tools

Robotics & automation

Pharmacy information systems

Job description

Site: Newton-Wellesley Hospital

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Under the direction of a staff pharmacist and/or pharmacy leadership team, the Certified Pharmacy Technician II supports safe, timely pharmacy services by performing technical and operational duties in accordance with established policies and applicable state and federal regulations. Responsibilities include preparing, packaging, labeling, and distributing unit-dose medications, outpatient prescriptions, and stock orders; delivering medications and supplies to patient care areas; and maintaining medication integrity through proper storage, rotation, and inventory control. The technician uses pharmacy information systems and departmental tools to document work, support workflow tracking and reporting as assigned, and may be scheduled in central pharmacy and/or specialized pharmacy areas based on operational needs. The role also includes organizing inventory, auditing medication storage areas, conducting safety and quality checks, escalating discrepancies, and handling controlled substances in accordance with policy. The technician may assist with onboarding and technical training and participate in departmental projects and quality/safety initiatives as assigned.

Required Certification

Board Certified Pharmacy Technician from a nationally approved technician certification board (PTCB CPhT or NHA ExCPT) required.

Does This Position Require Patient Care?

No

Essential Functions

• Prepare, fill, label, repackage, and distribute medications and supplies accurately for pharmacist verification.
• Manage medication inventory, storage areas, automated dispensing cabinets, returns, recalls, expired products, and investigational drugs.
• Handle controlled substances and sterile compounded preparations in compliance with applicable laws, USP standards, study protocols, and organizational policies.
• Operate pharmacy robotics, automation, software, equipment, and information systems to support safe and efficient pharmacy services.
• Maintain cleanroom standards through proper garbing, aseptic practices, cleaning, environmental monitoring, documentation, and competency testing, if applicable.
• Communicate professionally with patients, caregivers, pharmacists, and clinical staff to gather information, triage inquiries, and coordinate medication needs.
• Support pharmacy operations by training junior staff, preparing reports, completing audits, assisting with workflow and inventory control, and performing assigned duties.

Qualifications

Education

High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?

No

Licenses and Credentials

• Board Certified Pharmacy Technician from a nationally approved technician certification board (PTCB CPhT or NHA ExCPT) required
• Massachusetts Pharmacy Technician license/registration required.
• New Hampshire Pharmacy Technician registration required or must be obtained within six months of hire.
• ASHP Medication History Certificate required or must be completed within six months of hire.
• This position may virtually support medication-history services for patients across Mass General Brigham institutions.

Experience

Pharmacy technician 1-2 years required

Knowledge, Skills and Abilities

• Understand HIPAA privacy rules and will use discretion when handling patient-related information.
• Ability to read, interpret, and follow verbal and written instructions associated with assigned responsibilities.
• Ability to adhere to safety requirements for handling non-hazardous and hazardous medications in accordance with organizational policies and regulatory requirements.
• Proficient with math calculations associated with assigned responsibilities.
• Ability to work collaboratively in a team environment.
• Ability to distinguish routine functions from those requiring a pharmacist's professional judgment.
• Ability to work with sustained attention and care on routine, repetitive tasks.
• Knowledge and ability to handle controlled substances in accordance with state regulations.
• Multi-task and prioritize tasks under time constraints. Organize and maintain efficient work areas.
• Command of area-specific technology, including, but not limited to , robotics, automation, software, equipment, and information systems.
• Knowledge of aseptic technique and proper cleanroom practices for roles performing sterile compounding (if applicable).

Additional Job Details (if applicable)

Remote Type

Onsite

Work Location

2014 Washington Street