Pharmacy Technician - Medication History Specialist

Massachusetts General Hospital; Boston (MA); On-site; USD 33,000 - 46,000; Full time

Job summary

Mass General Brigham is seeking a Certified Pharmacy Technician III to support safe, efficient pharmacy operations under pharmacist supervision at 275 Charles Street in Boston. You will prepare, label, package, and dispense medications, manage inventory, and work with automated dispensing cabinets and robotics.

The role requires MA license and board certification, with 2–3 years of experience. Expect collaboration with pharmacists, adherence to safety and HIPAA rules, and ongoing competency

Qualifications

• High School Diploma or Equivalent required
• Massachusetts Pharmacy Technician License required
• Board Certified Pharmacy Technician from a nationally approved technician certification board (PTCB CPhT or NHA ExCPT) required
• 2-3 years of experience as a pharmacy technician

Responsibilities

• Assist in safe, efficient pharmacy operations under pharmacist leadership.
• Prepare, label, package, repackage, and dispense medications for pharmacist verification.
• Manage medication inventory, storage, replenishment, delivery, returns, recalls, and controlled substances accountability.
• Operate pharmacy technology and equipment (robotics, software, information systems).
• Follow safety, quality, and regulatory requirements for the assigned area.
• Communicate with patients, caregivers, providers, nurses, insurers, and pharmacies to coordinate care.
• Conduct audits, data analysis, and discrepancy investigations including controlled substances considerations.
• Support workflow improvements and staff onboarding/training.
• Perform other technical and pharmacy-support duties as assigned.

Skills

HIPAA privacy rules

Reading and following instructions

Safety in medication handling

Math calculations

Team collaboration

Pharmacy technology knowledge

Controlled substances handling

Education

High School Diploma or Equivalent

Massachusetts Pharmacy Technician License

Board Certified Pharmacy Technician (PTCB CPhT or NHA ExCPT)

Tools

Automated dispensing systems

Robotics

Pharmacy information systems

Sterile compounding equipment

Job description

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Under the direction of a staff pharmacist and/or pharmacy leadership team, the Certified Pharmacy Technician III performs advanced technical and operational duties to support safe, timely pharmacy services and medication distribution in compliance with departmental procedures and applicable state and federal regulations. The technician prepares, packages, labels, and distributes medications and supplies; supports inventory control and storage standards; documents work in pharmacy information systems; completes quality/safety checks (including storage audits) and escalates discrepancies; and handles controlled substances per policy. The role also monitors daily operations for process compliance and supports onboarding and technical training, including site-specific documentation and competency tracking.

Required Certification

Board Certified Pharmacy Technician from a nationally approved technician certification board (PTCB CPhT or NHA ExCPT) required.

Does this position require Patient Care?

No.

Essential Functions

• Support safe and efficient pharmacy operations under the direction of a pharmacist or pharmacy leadership while following organizational policies and applicable laws and regulations.
• Prepare, fill, label, package, repackage, compound, and dispense medications and healthcare products for pharmacist verification, including sterile preparations when assigned and qualified.
• Manage medication inventory and distribution, including receiving, storage, replenishment, delivery, returns, recalls, handling expired products, and accountability for controlled or investigational medications.
• Operate pharmacy technology and equipment, including automated dispensing cabinets, robotics, software, information systems, and cleanroom or compounding equipment.
• Follow medication safety, cleanroom, environmental monitoring, documentation, quality assurance, competency, and regulatory compliance requirements applicable to the assigned practice area.
• Communicate with patients, caregivers, pharmacists, providers, nurses, insurers, and pharmacies to gather information, reconcile medications, resolve access barriers, and coordinate continuity of care.
• Conduct audits, transaction monitoring, reconciliation, data analysis, and discrepancy investigations, including controlled-substance diversion prevention activities when applicable.
• Support operational improvement by organizing workflow, preparing reports, identifying corrective actions, and assisting with staff training, onboarding, and competency assessments.
• Perform other technical, administrative, and pharmacy support duties as assigned.

Qualifications

• High School Diploma or Equivalent required
• Can this role accept experience in lieu of a degree? No
• Pharmacy Technician License - Massachusetts required
• Board Certified Pharmacy Technician from a nationally approved technician certification board (PTCB CPhT or NHA ExCPT) required
• Experience as a pharmacy technician, preferably in a healthcare or retail pharmacy setting 2-3 years required

Knowledge, Skills and Abilities

• Assessment-based certificate, if appropriate for the role.
• Understand HIPAA privacy rules and will use discretion when handling patient-related information.
• Ability to read, interpret, and follow verbal and written instructions associated with assigned responsibilities.
• Ability to adhere to safety requirements for handling non-hazardous and hazardous medications in accordance with organizational policies and regulatory requirements.
• Proficient with math calculations associated with assigned responsibilities.
• Ability to work collaboratively in a team environment.
• Ability to distinguish routine functions from those requiring a pharmacist's professional judgment.
• Ability to work with sustained attention and care on routine, repetitive tasks.
• Knowledge and ability to handle controlled substances in accordance with state regulations.
• Multitask and prioritize tasks under time constraints. Organize and maintain efficient work areas.
• Command of area‑specific technology, including, but not limited to , robotics, automation, software, equipment, and information systems.
• Knowledge of aseptic technique and proper cleanroom practices for roles performing sterile compounding (if applicable).
• Problem‑solving/troubleshooting of area‑specific technology, including, but not limited to, robotics, automation, software, equipment, and information systems.
• Consistently demonstrate initiative and self‑motivation to complete work with minimal supervision.
• Ability to precept, coach, and provide constructive feedback to junior technicians and trainees.

Additional Job Details (if applicable)

• Remote Type: Onsite
• Work Location: 275 Charles Street
• Scheduled Weekly Hours: 40
• Employee Type: Regular
• Work Shift: Rotating (United States of America)
• Pay Range: $23.93 - $33.37/Hourly
• Grade: 5At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.