Pharmacy Technician Liaison

Innovative Integrated Health Inc; Fresno (CA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Vision insurance

Paid time off

Job summary

Innovative Integrated Health Inc's PACE program is seeking a Pharmacy Technician Liaison to manage medication records and coordinate with healthcare providers for elderly participants in a center-based setting. You will ensure accurate labeling, processing, and privacy while supporting safe, effective medication use.

Responsibilities include SBAR communications, patient education, collaboration with pharmacists and clinicians, and inventory control to prevent shortages and maintain compliance

Qualifications

• Pharmacy Technician certification (CPhT) required.
• Evidence of experience in healthcare quality field preferred.
• CPR with First-Aid certification required.

Responsibilities

• Receive and process prescriptions from providers.
• Maintain patient medication records and reconcile medications.
• Educate patients on medication usage and potential interactions.
• Coordinate with pharmacists, nurses and physicians on medication needs.
• Manage inventory and ensure medication storage compliance.

Skills

Attention to detail

Data entry accuracy

Communication skills

Geriatric pharmacy

Education

Pharmacy Technician certification

CPR/First Aid certification

Tools

EHR systems

MS Office

Job description

Who We ArePACE by IIH is empowering senior participants to age at home with dignity through personalized, comprehensive care plans that deliver high-quality health and human services along with strong community support. Through an interdisciplinary and participant-centered model of care, PACE by IIH is committed to improving quality of life, promoting independence, and providing compassionate support tailored to the unique needs of each participant. Our team works collaboratively to deliver innovative, community-based healthcare solutions that allow seniors to remain safely and comfortably in their homes while receiving the care and services they need to thrive.Benefits401(k)Dental insuranceEmployee assistance programEmployee discountFlexible spending accountHealth insuranceHealth savings accountLife insurancePaid sick timePaid time offReferral programRetirement planVision insuranceJob SummaryThe Pharmacy Technician Liaison is responsible for accurately managing medication records, coordinating with healthcare providers, and providing patient education on their medications, with a specific focus on the needs of elderly patients, all while adhering to strict regulations and maintaining a high level of patient safety within the center’s pharmacy operations.Essential Job FunctionsDuties include, but are not limited to:Medication Preparation and DispensingReceive prescription orders from PACE providers and outpatient specialty providers.Process prescriptions electronically, ensuring all information is complete and accurately entered into the pharmacy system.Ensure accurate labeling and packaging of medications.Medication management:Maintain detailed patient medication records, including allergies, current medications, and refill schedules, updating participant address as needed, and ensure data privacy.Perform medication reconciliation to ensure accurate medication lists.Manage delivery of send to PACE medications and any undelivered or return to PACE medications.Receive and manage inventory of center administered medication.Patient interactionReceive and process Situation, Background, Assessment and Recommendations (SBAR) requests on the floor, via email or phone call to assist participant of their mediation needs.Provide patients with clear instructions regarding medication usage, side effects, and potential drug interactions.Answer patient questions about their medications in a patient-friendly manner.Identify potential medication concerns and communicating them to the physicians.Coordination with healthcare teamWork closely with pharmacists, nurses, on call staff and other healthcare professionals.Collaborate with PACE clinicians to ensure timely medication delivery and address any medication-related issues.Communicate with physicians regarding prescription changes or concerns.Participate in care coordination meetings to discuss patient medication needs.Coordinate with external pharmacies and suppliers as needed.Inventory control of the Access to Medication Cabinet (ATM) and clinic medicationsMonitor and maintain accurate inventory levels of medications and order supplies as needed.Perform regular inventory checks and replenish mediations as needed to prevent shortages.Conduct routine inspections of medication storage areas.Attend and participate in staff meetings, in-services, projects, and committees assigned.Adhere to and support the center’s practices, procedures, and policies including assigned break times and attendance.Act as pharmacy liaison to Operation’s Division leadership (Executive Directors, Center Managers, and Transportation Managers).Accept assigned duties in a cooperative manner; and perform all other related duties as assigned.Be flexible in schedule of hours worked.Provide remote coverage for other centers as needed.May be required to use personal vehicle, if applicable. If using a personal vehicle, a valid California Driver’s License and proof of insurance is required.Knowledge, Skills and AbilitiesStrong understanding of medication names, dosages, and interactionsExcellent attention to detail and accuracy in data entryStrong organizational and Effective communication skills to interact with patients, caregivers, and healthcare providersAbility to work independently and as part of a teamAttention to detail and accuracy in medication handling.Knowledge of geriatric pharmacy practices and common medication concerns for elderly patientsProficient knowledge of computer skills. MS Office (Word, Excel, Access, PowerPoint, and Outlook).Knowledge of general office procedures, equipment and filing systems.Ability to communicate effectively, both orally and in writing.Ability to quickly learn department policies, procedures, goals, and services.Skill: Attention to detail and accuracy.Ability to change priorities regularly.Working Conditions and Physical DemandsThe working conditions and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Ability to access all areas of the center throughout the workday.Ability to lift a minimum of 35 pounds occasionally, 15 pounds frequently, and 7 pounds constantly; required to obtain assistance of another employee when attempting to lift or transfer objects over 50 pounds.Requires constant hand grasp and finger dexterity; frequent sitting, standing, walking and repetitive leg and arm movements, occasional bending, reaching forward and overhead; squatting and kneeling.Ability to communicate verbally with an excellent comprehension of the English language.Work is generally performed in an indoor, well-lighted, well-ventilated, heated, and air-conditioned environment.Education and CertificationMinimum of at one (1) year of demonstrated successful experience in the quality healthcare field of workCompletion and Certification as a Pharmacy Technician (CPhT) training programCPR with First-Aid certificationIs medically cleared for communicable diseases and has all immunizations up-to-date before engaging in direct participant contact.ExperiencePrevious experience in a clinical or healthcare setting is preferred.Experience with electronic health records (EHR) systems is preferred.Core ValuesCARE is central to what we do, prioritizing the well-being, dignity, and independence of our senior participants.COMPASSION in every interaction, ensuring kindness, empathy, and understanding guide our care.CULTURE that reflects the diverse backgrounds of those we serve and fosters a workplace where every team member feels supported, valued, and empowered to grow.COMMUNITY that fosters connection, belonging, and support for participants and their families.COMMITMENT to quality improvement, innovation, and delivering healthier outcomes.We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.