Pharmacy Technician Liaison

Innovative Integrated Health; Fresno (CA); On-site; USD 33,000 - 40,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Employee assistance program

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Vision insurance

Job summary

PACE by IIH is seeking a Pharmacy Technician Liaison to accurately manage medication records and coordinate with healthcare providers, focusing on elderly patients while upholding high safety standards.

You will educate patients about medications, manage inventory, and collaborate with pharmacists, nurses, and clinicians to ensure timely delivery and accurate reconciliation.

Qualifications

• Strong knowledge of medication names, dosages and interactions.
• Excellent attention to detail and accuracy in data entry.
• Effective communication with patients and healthcare providers.

Responsibilities

• Receive and process prescriptions electronically into the pharmacy system.
• Maintain patient medication records with allergies, meds and refill schedules.
• Provide patient education on medication use, interactions and side effects.

Skills

Medication knowledge

Attention to detail

Communication

Independent worker

Data entry accuracy

Education

Pharmacy Technician certification (CPhT)

Tools

EHR software

MS Office

Job description

Job Details

Job DetailsLevel: EntryJob Location: Fresno - Fresno, CA 93721Position Type: Full TimeSalary Range: $24.00 - $29.00 HourlyJob Shift: DayJob Category: Health Care

Who We Are

PACE by IIH is empowering senior participants to age at home with dignity through personalized, comprehensive care plans that deliver high-quality health and human services along with strong community support. Through an interdisciplinary and participant-centered model of care, PACE by IIH is committed to improving quality of life, promoting independence, and providing compassionate support tailored to the unique needs of each participant. Our team works collaboratively to deliver innovative, community-based healthcare solutions that allow seniors to remain safely and comfortably in their homes while receiving the care and services they need to thrive.

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid sick time
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Job Summary

The Pharmacy Technician Liaison is responsible for accurately managing medication records, coordinating with healthcare providers, and providing patient education on their medications, with a specific focus on the needs of elderly patients, all while adhering to strict regulations and maintaining a high level of patient safety within the center’s pharmacy operations.

Essential Job Functions

Medication Preparation and Dispensing

• Receive prescription orders from PACE providers and outpatient specialty providers.
• Process prescriptions electronically, ensuring all information is complete and accurately entered into the pharmacy system.
• Ensure accurate labeling and packaging of medications.
• Medication management:
• Maintain detailed patient medication records, including allergies, current medications, and refill schedules, updating participant address as needed, and ensure data privacy.
• Perform medication reconciliation to ensure accurate medication lists.
• Manage delivery of send to PACE medications and any undelivered or return to PACE medications.
• Receive and manage inventory of center administered medication.

Patient interaction

• Receive and process Situation, Background, Assessment and Recommendations (SBAR) requests on the floor, via email or phone call to assist participant of their mediation needs.
• Provide patients with clear instructions regarding medication usage, side effects, and potential drug interactions.
• Answer patient questions about their medications in a patient-friendly manner.
• Identify potential medication concerns and communicating them to the physicians.

Coordination with healthcare team

• Work closely with pharmacists, nurses, on call staff and other healthcare professionals.
• Collaborate with PACE clinicians to ensure timely medication delivery and address any medication-related issues.
• Communicate with physicians regarding prescription changes or concerns.
• Participate in care coordination meetings to discuss patient medication needs.
• Coordinate with external pharmacies and suppliers as needed.

Inventory control of the Access to Medication Cabinet (ATM) and clinic medications

• Monitor and maintain accurate inventory levels of medications and order supplies as needed.
• Perform regular inventory checks and replenish mediations as needed to prevent shortages.
• Conduct routine inspections of medication storage areas.
• Attend and participate in staff meetings, in-services, projects, and committees assigned.
• Adhere to and support the center’s practices, procedures, and policies including assigned break times and attendance.
• Act as pharmacy liaison to Operation’s Division leadership (Executive Directors, Center Managers, and Transportation Managers).
• Accept assigned duties in a cooperative manner; and perform all other related duties as assigned.
• Be flexible in schedule of hours worked.
• Provide remote coverage for other centers as needed.
• May be required to use personal vehicle, if applicable. If using a personal vehicle, a valid California Driver’s License and proof of insurance is required.

Qualifications Knowledge, Skills and Abilities

• Strong understanding of medication names, dosages, and interactions
• Excellent attention to detail and accuracy in data entry
• Strong organizational and Effective communication skills to interact with patients, caregivers, and healthcare providers
• Ability to work independently and as part of a team
• Attention to detail and accuracy in medication handling.
• Knowledge of geriatric pharmacy practices and common medication concerns for elderly patients
• Proficient knowledge of computer skills. MS Office (Word, Excel, Access, PowerPoint, and Outlook).
• Knowledge of general office procedures, equipment and filing systems.
• Ability to communicate effectively, both orally and in writing.
• Ability to quickly learn department policies, procedures, goals, and services.
• Skill: Attention to detail and accuracy.
• Ability to change priorities regularly.

Working Conditions and Physical Demands

• Ability to access all areas of the center throughout the workday.
• Ability to lift a minimum of 35 pounds occasionally, 15 pounds frequently, and 7 pounds constantly; required to obtain assistance of another employee when attempting to lift or transfer objects over 50 pounds.
• Requires constant hand grasp and finger dexterity; frequent sitting, standing, walking and repetitive leg and arm movements, occasional bending, reaching forward and overhead; squatting and kneeling.
• Ability to communicate verbally with an excellent comprehension of the English language.
• Work is generally performed in an indoor, well-lighted, well-ventilated, heated, and air-conditioned environment.

Education and Certification

• Minimum of at one (1) year of demonstrated successful experience in the quality healthcare field of work
• Completion and Certification as a Pharmacy Technician (CPhT) training program
• CPR with First-Aid certification
• Is medically cleared for communicable diseases and has all immunizations up-to-date before engaging in direct participant contact.

Experience

• Previous experience in a clinical or healthcare setting is preferred.
• Experience with electronic health records (EHR) systems is preferred.

Core Values

• CARE is central to what we do, prioritizing the well-being, dignity, and independence of our senior participants.
• COMPASSION in every interaction, ensuring kindness, empathy, and understanding guide our care.
• CULTURE that reflects the diverse backgrounds of those we serve and fosters a workplace where every team member feels supported, valued, and empowered to grow.
• COMMUNITY that fosters connection, belonging, and support for participants and their families.
• COMMITMENT to quality improvement, innovation, and delivering healthier outcomes.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.