Pharmacy Technician, Incoming Calls, Remote US

Lensa; Plano (TX); Remote; USD 10,000 - 60,000; Full time

Job description

Pharmacy Technician - Customer Service

Type: Long Term Contract (6 months - 1 year)

Start: June 2025

Location: 100% Remote

Shifts (8 hrs) are between: Monday - Friday, 8:00 am - 11:00 pm CST. Training from 06/02/2025 to 07/18/2025, 8:00 am - 4:30 pm CST.

Responsibilities

• Handle incoming calls from members, providers, and others, providing professional assistance through the prior authorization process.
• Maintain accurate and timely documentation of approvals and denials.
• Transfer clinical questions and judgment calls to the pharmacist.

Minimum Qualifications

• At least 1 year of customer service experience in a high-volume call center, preferably in healthcare or social services.
• At least 1 year of experience as a pharmacy technician in an administrative support role.

Preferred Qualifications

• Advanced computer skills, including word processing and spreadsheets.
• Excellent written and verbal customer service skills.

Education and Certification

• High School diploma or GED.
• Pharmacy Tech Certification (national or state license).

Additional details about the company and employment conditions are included, but should be reviewed for relevance and conciseness in the final job posting.