Pharmacy Technician - In-Office-Dispensing

Ironwood Cancer & Research Centers; Goodyear (AZ); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401K

Job summary

Ironwood Cancer & Research Centers in Goodyear, AZ seeks a full‑time in‑office dispensing pharmacy technician focused on prior authorization and financial assistance. The role supports insurance verification, billing resolution, and patient communications in a fast‑paced oncology setting.

Requirements include a high school diploma and Arizona pharmacy technician licensure with retail experience; Oncology background is a plus. Competitive benefits are offered.

Qualifications

• Experience in retail pharmacy is required and oncology background is preferred.
• Ability to manage confidential patient information and billing processes.
• Strong math and dispensing calculations with attention to accuracy.

Responsibilities

• Receive electronic prescriptions and verify coverage and insurance eligibility.
• Select and dispense medications; label containers; ensure accurate dosing.
• Process claims and assist with payor communications and audits.
• Support prior authorization and financial assistance workflows.
• Maintain patient reimbursement workflows and customer service quality.

Skills

Professional demeanor

Confidentiality respect

Medical terminology

Pharmacy data entry

Customer service

Microsoft Office

Communication skills

Education

High school diploma

Pharmacy technician experience (retail)

Tools

Microsoft Office

Excel

Internet

Job description

Why Ironwood Cancer & Research Centers?

Ironwood Cancer & Research Centers was founded in 1993 by Dr. Parvinderjit Khanuja. Over almost three decades, Ironwood has grown throughout metro Phoenix area. Today Ironwood has 15 locations including 5 comprehensive cancer centers, a multi‑specialty oncology network of over 100 providers, a robust Integrative Services program, a dedicated research department, and a growing Women’s oncology program. With over 700 employees, our mission is Compassion through Kindness. Across all locations, you'll find career opportunities that support diversity, equity and inclusion. At Ironwood Cancer & Research Centers, we invest in you with opportunities for growth and development and our benefits and compensation package are highly competitive. We invite you to be a part of our team where you'll discover a culture of teamwork, professionalism, collaboration, accountability, and empathy.

Mission Statement

To serve the community by providing quality, comprehensive cancer care which respects the values and needs of each individual.

Overview

We are looking for a full‑time in‑office dispensing pharmacy technician to focus on prior authorization and financial assistance. Monday – Friday, daytime schedule (no holidays).

Essential Duties and Responsibilities

• Receives electronic prescriptions; obtains prescription coverage and other pertinent information from the patients; enters data in prescription processing system to create a patient profile and determine insurance eligibility.
• Selects medications from stock for preparation; counts, pours, or mixes pharmaceuticals.
• Places pharmaceutical products in appropriate containers and affixes labels to containers.
• Packages and sets up delivery of pharmaceuticals to other clinics.
• Works with other healthcare professionals if patient information is unclear to accurately process prescription claims.
• Under the direction of the Chief Financial Officer (CFO), assists in contracts and contractual requirements for filling the prescriptions; keeps up to date with all payor changes and communicates with applicable staff.
• Assists with resolving patient billing complaints, i.e., Annual Medicare Deductible.
• Maintains accountability for day‑to‑day patient reimbursement activities, workload and overall workflow.
• Assists patients and/or their responsible parties with questions regarding billings.
• Performs job duties and responsibilities in compliance of payors.
• Works on patient's behalf to identify and assess patients' responsibilities for those with insurance coverages and to coordinate and/or investigate financial options for those without insurance coverages.
• Assists billing department regarding outstanding balances and unpaid prescription claims.
• Performs various collection actions including contacting patients by phone, correcting and resubmitting claims to third party payers.
• Monitors, follows up with, and records all insurance re‑authorizations required by payors to ensure compliance and continuity of treatment.
• Provides excellent customer service to all patients and medical professionals.
• Preserves confidentiality of protected health information (PHI) and adheres to all HIPAA guidelines/regulations.
• Prepares and submits necessary documentation (such as prescription hardcopies, patient signature logs, invoices, etc.) to payors when audits are requested.

Minimum Qualifications

• Professional demeanor and courteous attitude.
• General knowledge of in‑office dispensary laws, practices and procedures.
• Knowledge of brand name drugs and their generic equivalents.
• Knowledge of common medical terms/abbreviations and in‑office dispensary calculations.
• Knowledge of insurance and third‑party billing systems.
• Must be able to prioritize and work in a fast‑paced environment.
• Ability to respect confidentiality of patient data.
• Knowledge of medical safety standards to assist in manufacturing and working with pharmaceutical substances.
• Ability to read and interpret prescription information.
• Proficient mathematical skills and is able to calculate medication doses and dispensing quantities.
• Must be able to type and work on a computer.
• Proficiency in Microsoft Office, Word, Excel and Internet with basic computer skills.
• Knowledge of reviewing and completing Health Insurance Claim Form.
• Excellent written and verbal communication skills.
• Ability to work in a constant state of alertness and safe manner.
• Some travel may be required.

Education and/or Experience

• High school diploma or equivalent is required.
• Minimum 1 year of retail pharmacy technician experience is required.
• Minimum 1 year of retail in‑office dispensary experience preferred.
• Oncology background preferred.
• Specialty pharmacy claims/billing background preferred.

Certificates, Licenses, Registrations

• Registered pharmacy technician licensed to practice in the state of Arizona.
• Certified pharmacy technician through the Pharmacy Technician Certification Board.
• Valid driver's license.

CPhT Required.

We offer a competitive salary and a comprehensive benefit package including health/dental/vision and life insurance, 401K, and a caring work environment. We are an E.O.E.

Please visit our website at www.ironwoodcrc.com. "Outsmarting Cancer One Patient at a Time"