Pharmacy Technician II - Rx Solutions Center

CareSource Management Services LLC; Dayton (OH); On-site; USD 25,000 - 39,000; Full time

Job summary

CareSource in Dayton, OH seeks a Pharmacy Technician II for the Rx Solutions Center to handle member, pharmacy, and provider calls related to pharmacy clinical campaigns. You will collaborate across departments to ensure top-tier service and accurate data entry for outcomes.

Requirements include a high school diploma, 3 years in retail/hospital pharmacy, and 1 year in a clinical call center; Ohio Technician Registration is required, CPhT preferred.

Qualifications

• High School Diploma or equivalent is required.
• Three years of retail or hospital pharmacy experience preferred.
• One year of clinical call center experience is required.
• Ohio Technician Registration is required; CPhT preferred.

Responsibilities

• Handle member, pharmacy, and provider calls related to pharmacy campaigns.
• Receive and respond to incoming calls and act per protocols.
• Enter information accurately into systems for data collection.
• Collaborate with other departments to provide member care.
• Meet or exceed productivity and performance expectations.
• Maintain professional relationships with stakeholders.
• Perform other duties as required.

Skills

Customer service

Phone etiquette

Data entry

Teamwork

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Job Summary

The Pharmacy Technician II - Rx Solutions Center (RSC) is responsible for handling member, pharmacy, and provider calls related to pharmacy clinical campaigns. This role will require collaboration across different areas within CareSource to ensure best in class service is delivered to our members.

Essential Functions

• Performs technical and clerical duties that do not require the professional clinical judgement of a pharmacist (i.e., confirms member identity, updates demographic information, updates provider information, faxes providers, etc.)
• Receive and respond to incoming calls.
• Take appropriate action based off protocols & use critical thinking skills to elevate issues to appropriate parties when needed.
• Ensure each member has a positive experience by providing accurate information and a high level of customer service.
• Accurately enter information into appropriate systems in a timely manner allowing for data collection to measure outcomes.
• Collaborate with other departments in the provisions of member care.
• Meets or exceeds productivity and performance expectations.
• Establish & maintain professional working relationships with all stakeholders.
• Perform any other job duties as requested.

Education and Experience

• High School Diploma or equivalent years relevant work experience is required.
• Three (3) years retail pharmacy or hospital pharmacy experience is preferred.
• Minimum of One (1) year clinical call center experience is required.

Competencies, Knowledge, and Skills

• Computer proficient with basic knowledge in Microsoft Office Suite to include Outlook, Word, Excel, and PowerPoint.
• Highly customer service oriented.
• Knowledge of the healthcare field.
• Understands the pharmacist's clinical role in the care of members.
• Familiarity with medical terminology and medication names.
• Organized and learns quickly.
• Uses proper grammar in print and e-mail communications.
• Excellent attendance and punctuality.
• Ability to work independently and within a team environment.
• Attention to detail.
• Critical listening and thinking skills.
• Time management skills.
• Decision making/problem solving.
• Comfortable working in a fast-paced environment.

Licensure and Certification

• Ohio Technician Registration required.
• Pharmacy Technician Certification (CPhT) is preferred.
• Ability to acquire state registration in multiple states, as required.

Working Conditions

General office environment; may be required to sit or stand for extended periods of time. Position requires the ability to work 9 am to 5:30 pm and the flexibility to work weekends and overtime, as needed.

Compensation Range

$35,900.00 - $57,300.00. CareSource takes into consideration a combination of a candidate's education, training, and experience as well as the position's scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee's total well-being and offer a substantial and comprehensive total rewards package.

Compensation Type (hourly/salary)

Hourly

Organization Level Competencies

• Fostering a Collaborative Workplace Culture
• Cultivate Partnerships
• Develop Self and Others
• Drive Execution
• Influence Others
• Pursue Personal Excellence
• Understand the Business

This job description is not all inclusive. CareSource reserves the right to amend this job description at any time.

CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.

The CareSource mission is known as our heartbeat. Just as we support our members to be the best version of themselves, our employees are driven by our mission to create a better world for members, stakeholders and providers. We are difference-makers who combine compassionate hearts with our unique business expertise to make every opportunity count. Each claim, each phone call, each consumer-centric decision is a chance to change the world for one member, and our employees look for ways to do that every day. The challenge is, there is no one right way to be the difference and we're looking for people like you that will rewrite that definition every day. We do what it takes to form creative solutions that make our community and the world just a little better.

#UniquelyCareSource.