Pharmacy Technician II -Customer Svc - Home Infusion

Ebenezer; Minneapolis (MN); On-site; USD 40,000 - 70,000; Full time

Job summary

Join an innovative healthcare team as a Pharmacy Technician II in a complex home infusion pharmacy. This role involves delivering exceptional customer service, managing patient calls, and ensuring timely follow-ups on medication inquiries. You will work closely with pharmacists and nursing staff to provide comprehensive pharmacy services, making a significant impact on patient care. An exciting opportunity awaits you in a supportive environment that values your contributions and professional growth.

Benefits

Medical Insurance

Dental Insurance

Vision Plans

Life Insurance

Short-term Disability

Long-term Disability

PTO

Tuition Reimbursement

Retirement Plan

Early Access to Earned Wages

Qualifications

• Minimum of 3 months pharmacy technician experience or 1 year as a pharmacy clerk.
• Registered Technician with Minnesota Board of Pharmacy required.

Responsibilities

• Answer patient calls and triage to appropriate staff.
• Process nursing supply orders and restock requests.

Skills

Customer Service

Pharmacy Technician Experience

EHR Proficiency

IV Sterile Compounding

Education

Pharmacy Technician Program

ASHP Accredited Training

Tools

EHR Systems

Job description

Job Overview

Are you a registered Pharmacy Technician with the Minnesota Board of Pharmacy? We at MHealth Fairview are looking for you to join our Kasota team located in Minneapolis! This benefit eligible position is a 1.0FTE (80 hours/2 weeks) on the day shift!

Under the direction of the Pharmacist, the Pharmacy Phone Technician II – Home Infusion is responsible for day-to-day comprehensive pharmacy technician services in a complex home infusion pharmacy. This will include answering patient calls, triaging each call to the appropriate home infusion staff member, providing an exceptional customer service experience with each interaction, working within the EHR to identify patients and their records, setting up pickups and returns, processing nursing supply orders, and supporting other teams as needed.

Partner with pharmacists, nurses, and coordinators to ensure pharmacy patients receive follow up to their calls related to their medication(s), appointments, questions, or concerns in a professional and timely manner. This will include working within the EHR to complete those tasks.

Process nursing restock requests and deliver per the nurse’s request.

Working with patients and the FHI shipping team for any patient pick ups or returns to the pharmacy.

Support other home infusion teams as needed.

Required

Experience

• Minimum of 3 months pharmacy technician experience, completion of an American Society of Health-System Pharmacists (ASHP) accredited pharmacy technician training program OR one year of experience as a pharmacy clerk or like position within a healthcare setting.

License/Certification/Registration

• Registered Technician with Minnesota Board of Pharmacy

Preferred

Education

• Graduate of Pharmacy Technician program
• Completion of an American Society of Health-System Pharmacists (ASHP) accredited pharmacy technician training program

Experience

• IV Sterile compounding background

License/Certification/Registration

• Pharmacy certification with the Pharmacy Technician Certification Board
• Sterile Compounding Certification Board

Benefit Overview

Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: https://www.fairview.org/careers/benefits/noncontract

Compensation Disclaimer

An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical.

EEO Statement

EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status

Are you a registered Pharmacy Technician with the Minnesota Board of Pharmacy? We at MHealth Fairview are looking for you to join our Kasota team located in Minneapolis! This benefit eligible position is a 1.0FTE (80 hours/2 weeks) on the day shift!

Under the direction of the Pharmacist, the Pharmacy Phone Technician II – Home Infusion is responsible for day-to-day comprehensive pharmacy technician services in a complex home infusion pharmacy. This will include answering patient calls, triaging each call to the appropriate home infusion staff member, providing an exceptional customer service experience with each interaction, working within the EHR to identify patients and their records, setting up pickups and returns, processing nursing supply orders, and supporting other teams as needed.

Partner with pharmacists, nurses, and coordinators to ensure pharmacy patients receive follow up to their calls related to their medication(s), appointments, questions, or concerns in a professional and timely manner. This will include working within the EHR to complete those tasks.

Process nursing restock requests and deliver per the nurse’s request.

Working with patients and the FHI shipping team for any patient pick ups or returns to the pharmacy.

Support other home infusion teams as needed.

Required

Experience

• Minimum of 3 months pharmacy technician experience, completion of an American Society of Health-System Pharmacists (ASHP) accredited pharmacy technician training program OR one year of experience as a pharmacy clerk or like position within a healthcare setting.

License/Certification/Registration

• Registered Technician with Minnesota Board of Pharmacy

Preferred

Education

• Graduate of Pharmacy Technician program
• Completion of an American Society of Health-System Pharmacists (ASHP) accredited pharmacy technician training program

Experience

• IV Sterile compounding background

License/Certification/Registration

• Pharmacy certification with the Pharmacy Technician Certification Board
• Sterile Compounding Certification Board