Pharmacy Technician II

myhrabc; Reading (Berks County); On-site; USD 40,000 - 54,000; Full time

Job summary

Cencora operates the Reading Hospital Ambulatory Pharmacy, providing 24/7 service with pharmacists and technicians across multiple locations. The technician role involves patient profiling, prescription entry, insurance coordination, and supporting clinical services within a high-volume ambulatory setting.

Candidates should have ambulatory pharmacy exposure, PTCB or state certification, and strong communication skills to navigate insurance plans and patient inquiries.

Qualifications

• Ambulatory pharmacy experience preferred.
• Pharmacy technician certification required or equivalent.

Responsibilities

• Create patient profiles in the pharmacy information system.
• Enter prescription plan information for processing and adjudication.
• Enter new patient prescription information into system.
• Address insurance and payment issues with providers and patients.
• Assist pharmacist with therapeutic consultations and adjudications.
• Handle inventory and reporting for pharmacist review.
• Support concierge prescription program and medication delivery.

Skills

Communication

Time management

Interpersonal skills

Problem solving

Attention to detail

Pharmacy operations

Education

2+ years ambulatory pharmacy experience

Bachelor's degree preferred

PTCB certification

State pharmacy technician license/trainee

Tools

Pharmacy information system

Job description

Job Details

Cencora has managed and staffed the Reading Hospital Ambulatory Pharmacy inside of the 700 bed Reading Hospital since 2017 and has expanded services to 6 locations over the years.

We foster a culture where career development and training play a key role as our staff gain experience in many aspects of ambulatory and specialty pharmacy. We currently employ pharmacists in both clinical and ambulatory settings with a support staff of technicians in various roles. We are excited to welcome new team members to continue to grow our team and kickstart new careers. We started with 2 pharmacists and 4 technicians and have since expanded into a much larger operation with services at multiple pharmacy locations such as:

• meds-to-beds
• employee prescriptions
• pharmacy navigators embedded in clinics
• Specialty Pharmacy
• Mail Order Pharmacy

A Pharmacy Technician in our organization is a positive, charismatic, team-oriented individual with a dedication to customer service and patient care. Someone who can manage competing priorities, is technology savvy, and has strong communication skills would be a good fit for this role.

The pharmacy is a 24/7 operation. Shifts are typically 8 to 10 hours and will be scheduled in the 7a-9p time frames. Rotating weekends and holidays. Full time, 40 hours per week. Occasional shifts at other Reading Hospital Retail Pharmacy locations.

Responsibilities:

• Responsible for creating a patient profile in the pharmacy information system.
• Enters necessary prescription plan information in the patient profile for processing and adjudicating patient's prescriptions.
• Responsible for entering all new patient prescription information into the pharmacy information system.
• Addresses insurance, reimbursement, and payment issues as appropriate by communicating with insurance providers, patients and pharmacists.
• Participates in achieving business goals and metrics for the Ambulatory Pharmacy.
• Retrieves and prepares the medication for pharmacist review and verification.
• Prepares inventory reports for pharmacist review to purchase.
• Submits, receives, and places inventory in stock.
• Answers inbound telephone calls and triages calls as appropriate based upon the nature of the call to the appropriate staff.
• Assists with the reviews and handling of all adjudicated prescription claims to ensure appropriateness of reimbursement, co-pay and related financials and, if needed, as directed, follows up all such claims deemed inappropriate.
• Assists Pharmacist by providing required information for therapeutic consults with patients.
• Intervenes with Pharmacy Benefit Manager Companies to resolve plan and patient specific adjudication issues.
• Supply and monitor ambulatory dispensing robotic technology.
• Actively participates by delivering medications and pharmaceutical supplies to patients as outlined by the concierge prescription program.
• Performs related duties as assigned.

Education:

• Normally requires a minimum of two (2) years directly related and progressively responsible ambulatory pharmacy experience; bachelor's degree program preferred. Pharmacy technician certification with a national technical certification organization, such as Pharmacy Technician Certification Board (PTCB) or other comparable national certification required. State pharmacy certification is acceptable if core competencies are equal to or better than national certification requirements.
• PA Registered Pharmacy Technician license or Pharmacy Technician Trainee license is required. For further information, please consult the state board of Pharmacy.

Skills and knowledge:

• Ability to communicate effectively both orally and in writing
• Ability to work quickly and accurately under time and volume constraints
• Strong interpersonal skills
• Ability to resolve patient issues quickly and creatively in order to improve customer satisfaction
• Familiarity with pharmaceutical products, services and drug interactions
• Strong organizational skills; attention to detail
• Good analytical skills
• High School Diploma/GED or equivalent experience required.
• 2+ years of experience in pharmacy support, healthcare operations, medication order support, inventory support, patient services, or a related field required.
• Certification in pharmacy support, pharmacy technician practice, medication handling, inventory control, healthcare operations, or a related field preferred.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like me