- Interpret and enter moderately complex prescriptions
- Process prior authorization requests and troubleshoot adjudication issues
- Provide administrative support to pharmacists
- Complete administrative tasks needed by pharmacists
- Verify member information and input data for pharmacists
- Educate members on pharmacy rules, prescription resources, and assistance programs
- Process physician-office prior authorization requests and ensure Medicare compliance
- Inform relevant parties of prior authorization determinations
- Resolve grievances and appeals issues
- Respond to physician, sales-team, and member inquiries about formulary and prescription benefits
- Generate rebate, physician-utilization, Beers Criteria, Reliance member, and ad hoc reports
- Maintain records for prior authorizations, rebates, and monthly reports
Requirements
- High school diploma or equivalent and a minimum of 2 years of pharmacy experience, or an equivalent combination of education and experience
- Active professional license, if required by state law
- State Pharmacy Technician Certification or National Certification based on applicable state requirements
- Certification to practice as a Pharmacy Technician within the scope of practice in a U.S. state or territory
- PTCB Certification preferred
- Pharmacy claim adjudication experience preferred
- Experience in a high-volume, detail-focused position preferred
- Ability to communicate information clearly and concisely, orally and in writing, in a professional environment
- Strong oral, written, and interpersonal communication skills
- Problem-solving skills
- Facilitation skills
- Analytical skills
- COVID-19 and Influenza vaccination may be required for certain patient/member-facing roles
Core Competencies
Demonstrates expertise in pharmacy operations, including prescription interpretation, prior authorization processing, and compliance with Medicare regulations. Strong communication and problem-solving skills are essential for effectively educating members and resolving inquiries.
Highest-signal resume keywords
- Pharmacy Technician Certification
- Prior Authorization Processing
- Pharmacy Claim Adjudication
- Strong Communication Skills
- Analytical Skills
ATS Optimization Keywords
Hard Skills
- Prescription Interpretation
- Data Entry
- Rebate Generation
- Report Generation
- Adjudication Troubleshooting
Soft Skills
- Problem-Solving Skills
- Interpersonal Communication
- Facilitation Skills
Certifications & Qualifications
- State Pharmacy Technician Certification
- PTCB Certification
Industry Keywords
- Medicare Compliance
- Formulary Benefits
- Grievances and Appeals
- High-Volume Position
- COVID-19 Vaccination