Certified Pharmacy Technician – CARE

Jobtailor; Cleveland (OH); Hybrid; USD 36,000 - 54,000; Full time

Job summary

Jobtailor is seeking a Pharmacy Technician to provide outstanding service in a fast-paced prescription processing environment. You will handle data entry, eligibility checks, and prescription authorizations while maintaining patient confidentiality.

The role requires a modern pharmacy background, PTCB or NHA certification, and registration with the State Board. Experience in a pharmacy setting and the ability to work in an office-based or remote environment are preferred.

Qualifications

• High school diploma or GED required.
• PTCB or NHA certification held and maintained.
• Pharmacy technician registration with State Board of Pharmacy required.
• Must be 18+ years old.
• Prior pharmacy experience preferred.
• Ability to work in an office-based or remote setting.

Responsibilities

• Provide exceptional customer service in a phone-based environment.
• Enter high volumes of data with speed and accuracy for prescription processing.
• Receive prescription authorizations, clarifications or transfers with sound drug knowledge.
• Perform claim adjudication and auditing duties including prior authorizations and eligibility checks.
• Place welcome and outbound calls to patients for medication profiles and onboarding.
• Maintain patient records with confidentiality and attention to detail.

Skills

Customer service

Data entry

Problem solving

Attention to detail

Effective communication

Patient interaction

Team collaboration

Education

High school diploma/GED

PTCB Certification

NHA Certification

State Board of Pharmacy registration

Job description

• Providing an exceptional customer service experience each day in a phone based environment.
• Enter a high volume of data; processing prescription information with speed and accuracy.
• Utilizing sound drug knowledge to effectively receive prescription authorizations, clarifications or transfers.
• Perform claim adjudication and auditing duties such as prior authorizations, billing and eligibility checks.
• Requiring outbound calls to patients.
• Working through current case queues to problem solve for patient care issues.
• Serving as a liaison between the clinical pharmacists and other medical professionals on patient’s behalf.
• Partner with technicians and pharmacists to ensure that new patients are successfully on-boarded to ExactCare.
• Maintaining patient records with strong attention to detail and confidentiality.
• Accurate retrieval of all prescription information and verifying through doctor calls.
• Placing welcome calls to newly on-boarded patients and establish a trusted point of contact.
• Placing outbound calls to patients to create, maintain or update their medication profiles.
• Serve as backup support for times of higher patient call volume.
• Effectively assist with patient questions over the phone.
• Performing in a high volume, fast paced environment to support ExactCare’s nationwide patient base.
• Embody AnewHealth’s Core Values in all communications and interactions.
• Other duties as assigned.

Requirements

• High school diploma/GED
• Certified with the Pharmacy Technician Certification Board (PTCB) or the National Health Association (NHA) and maintain a current certificate
• Must maintain a pharmacy technician registration with State Board of Pharmacy
• Must be 18+ years of age
• Prior experience in a pharmacy setting
• Ability to perform in an office based (or remote) setting that requires sitting at a desk 90% of the time

Core Competencies

Demonstrates expertise in customer service within a pharmacy environment, ensuring accurate data entry and effective communication with patients and healthcare professionals. Proficient in claim adjudication, prescription processing, and maintaining patient confidentiality.

Highest-signal resume keywords

• Pharmacy Technician Certification Board (PTCB)
• Claim Adjudication
• Prescription Processing
• Customer Service
• Data Entry

ATS Optimization Keywords

Hard Skills

• Prescription Information Processing
• Prior Authorizations
• Billing and Eligibility Checks
• Data Entry Accuracy
• Medication Profile Management

Soft Skills

• Problem Solving
• Attention to Detail
• Effective Communication
• Patient Interaction
• Team Collaboration

Certifications & Qualifications

• Pharmacy Technician Certification Board (PTCB)
• National Health Association (NHA)

Industry Keywords

• Pharmacy Setting
• Patient Care
• Confidentiality
• Outbound Calls
• Patient Records