Pharmacy Technician II

Chase Brexton Health Care; Baltimore (MD); On-site; USD 36,000 - 52,000; Full time

Job summary

Chase Brexton Health Care in Maryland seeks a Pharmacy Technician II to support the safe, efficient delivery of pharmaceutical services under pharmacist supervision. This advanced role emphasizes patient service, precise prescription processing, and a compliant pharmacy environment.

The technician will apply knowledge of medications, procedures, and workflows to ensure smooth day-to-day operations, high-quality patient care, and training of new staff while upholding HIPAA and safety standards.

Qualifications

• High school diploma or GED required.
• Maryland State Pharmacy Technician Certificate in good standing required.
• National Pharmacy Technician Certification (PTCB) required.
• 2–3 years of retail pharmacy technician experience required.
• Current CPR/BLS certification required.
• Some college-level coursework in healthcare or science preferred.

Responsibilities

• Accurately receive, interpret, and process prescription orders under supervision.
• Verify labels against prescriptions and handle POS transactions with counseling.
• Assist with inventory management, stocking, and audits.
• Maintain compliance with DEA, MDBOP and OCSA regulations.
• Provide patient-focused service and address inquiries and prescription requests.
• Train and mentor new pharmacy technicians to ensure compliance and efficiency.
• Ensure HIPAA privacy and protect patient confidentiality.

Skills

Patient service

Prescription processing

Pharmacy calculations

Microsoft Office

Pharmacy software systems

Attention to detail

Education

High school diploma/GED

Maryland State Pharmacy Technician Certificate

PTCB certification

CPR/BLS certification

Some college coursework in healthcare/science

Tools

Pharmacy software

Point-of-sale systems

Job description

Job Summary

Pharmacy Technician II is a vital member of the pharmacy team, responsible for supporting the safe, efficient, and accurate delivery of pharmaceutical services under the direct supervision of a licensed pharmacist. This advanced-level role emphasizes exceptional patient service, precise prescription processing, and maintaining a compliant and well-organized pharmacy environment. Leveraging their in-depth knowledge of medications, pharmacy procedures, and operational workflows, the Pharmacy Technician II plays a key role in ensuring smooth day-to-day operations. Their technical expertise contributes directly to the delivery of high-quality patient care and supports the overall effectiveness of the pharmacy.

Job Summary

Pharmacy Technician II is a vital member of the pharmacy team, responsible for supporting the safe, efficient, and accurate delivery of pharmaceutical services under the direct supervision of a licensed pharmacist. This advanced-level role emphasizes exceptional patient service, precise prescription processing, and maintaining a compliant and well-organized pharmacy environment. Leveraging their in-depth knowledge of medications, pharmacy procedures, and operational workflows, the Pharmacy Technician II plays a key role in ensuring smooth day-to-day operations. Their technical expertise contributes directly to the delivery of high-quality patient care and supports the overall effectiveness of the pharmacy.

Major Duties and Responsibilities

Workplace Computer and Equipment

• Accurately diagnose and resolve technical issues related to computer systems and pharmacy equipment.

Checking, Examining, and Recording

• Accurately receive, interpret, and process prescription orders in compliance with regulatory requirements and organizational protocols.
• Verify all labels generated against the original written prescription to ensure accuracy.
• Process point-of-sale transaction, including verifying the patient, confirming the order for completeness and accuracy, obtaining patient signature, collecting payment (e.g., SFS, A/R charges, voucher, credit card, etc.) and offering patient counseling.
• Assist with inventory management, including receiving the order, stocking medications and pharmacy supplies, and adjusting medication on-hand counts.
• Conduct routine inventory audits to identify and remove expired medications from the shelves, maintaining safety and compliance standards.

Compliance, Policy, and Procedure

• Is aware of organizational and pharmacy policies and procedures and regularly seeks to adhere to them.
• Adheres to federal and state regulations, including DEA, MDBOP and OCSA guidelines.
• Maintains a clean and safe work environment, adhering to all safety procedures and regulations.
• Assist with training and mentoring of new pharmacy technicians to ensure compliance to pharmacy protocols and workflow efficiency.

Communication

• Engages with patients and co-workers in a respectful, confidential, and professional manner, providing prompt, courteous service and maintaining a friendly and welcoming demeanor in both verbal and written communication.
• Effectively communicates information in a clear, concise and articulate manner, ensuring messages are fully understood by patients and co-workers.

Integrity

• Maintains strict adherence to patient confidentiality protocols in accordance with HIPAA regulations, consistently taking appropriate measures to safeguard sensitive health information.

Patient Focus

• Provides excellent customer service, addressing patient inquiries and handling prescription requests (refills, new and transferred).
• Initiates and facilitates communication with healthcare providers and third-party payers on behalf of the patients to resolve medication access barriers and address insurance related discrepancies.
• Escalates complex or unresolved patient concerns to the pharmacist to ensure continuity of care and efficient resolution.
• Collaborate effectively with the pharmacist and other healthcare professionals to ensure smooth workflow and exceptional patient care.
• Other Duties as Assigned: Performs other duties as assigned to accommodate reasonable needs of the patients and the department as long as the duties meet practice norms and legal regulations/standards

Education And/Or Experience

• Required: High school Diploma or GED
• Required: Current Maryland State Pharmacy Technician Certificate in good standing.
• Required: National Pharmacy Technician Certification (PTCB).
• Required: 2-3 years pharmacy technician experience in retail pharmacy setting.
• Required: Current CPR/BLS Certification
• Desired: Completion of some college-level coursework, especially in healthcare or science-related fields.

Skills And Abilities

• Strong mathematical aptitude and familiarity with pharmaceutical calculations.
• Ability to work efficiently under pressure while maintaining accuracy and professionalism.
• Exhibits precision and thoroughness in all aspects of pharmacy operations, while responding swiftly to workflow demands.
• Proficiency in Microsoft Office and pharmacy software systems.

Working Conditions/Physical Demands

Work is typically performed in an office environment. The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.