Pharmacy Technician Escalation Specialist

Chewy; Dallas (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

Chewy is seeking an Outbound Escalation Specialist for their Pharmacy Fulfillment Center in Dallas. This role involves problem-solving, collaborating with various teams, and improving processes to ensure excellent customer service in a fast-paced environment. Candidates should have prior experience in Inventory Control and hold a Pharmacy Technician license in Texas.

Qualifications

• 1-3 years experience in Inventory Control or warehouse problem solving.
• CPhT licensed Pharmacy Technician in Texas required.
• Strong analytical, quantitative skills, and customer service orientation.

Responsibilities

• Liaise between warehouse and Pharmacists on outbound exception issues.
• Resolve issues through a ticketing system and drive process improvement.
• Achieve operational goals and foster a positive team dynamic.

Skills

Problem Solving

Quantitative Skills

Communication

Customer Service

Adaptability

Education

CPhT licensed Pharmacy Technician

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Our Opportunity:

Chewy is currently recruiting for a Outbound Escalation Specialist for our Pharmacy Fulfillment Center in Dallas, TX.

This person will be someone who enjoys a fast-paced environment and problem solving. As a Chewtopian you will get to work side by side with smart, passionate, and highly motivated entrepreneurs and will be actively involved in many aspects of building the business. We are looking for someone who has the personality, passion, excitement and drive to succeed!

What You'll do:

+ Serve as liaison between the warehouse and Pharmacists working on OB exception issues including walk-throughs, item checks, warehouse packaging complaints

+ Resolve issues through a ticketing system in a timely manner so that customer impact is prevented or minimized

+ Analyze issues related to the OB exceptions and drive process improvement to reduce defects going forward

+ Partner with the Inventory Control Department to improve inventory accuracy and customer experience

+ Collaborate with OB leaders to communicate issues where communication and feedback is needed for the team

+ Utilize the site Warehouse Management System (WMS) to optimize perfect order fulfillment and provide operational insights to improve WMS effectiveness

+ Responsible for achieving all operational goals

+ Ability to develop and share best practices and documented processes across the shifts and network

+ Create a positive team dynamic that encourages all employees in the FC to provide feedback and drive change within the facility, adapt to the ever-changing business, and stay focused on the customer experience

What You'll Need:

+ 1-3 years prior experience in an Inventory Control role or a warehouse problem solving position

+ CPhT licensed Pharmacy Technician in the state of Texas.

+ Ability to prioritize competing priorities with tight deadlines

+ Strong quantitative and analytical skills required

+ Excitement for working in a start-up environment with high level of ambiguity and change

+ Metrics driven mindset

+ Customer service obsession, with willingness to do whatever it takes to satisfy customer needs

+ Effective communicator for team members, cross-functional teams and executive leadership

+ Proven ability to quickly adapt and drive the right results using data

+ Highest levels of integrity and ethics

+ Must be flexible to work weekends and/or nightshifts

+ Strong working knowledge of Microsoft Word, Excel and Powerpoint

+ Must be able to lift 25 pounds with or without reasonable accommodation

+ Ability to work in both a team environment as well as independently, sometimes in ambiguous situations.

+ Able to handle a fast-paced, changing environment workplace

+ Ability to stand/walk up to 10 hours per day

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [e-mail].

If you have a question regarding your application, please contact [e-mail].

To access Chewy's Customer Privacy Policy, please click here (https://www.chewy.com/app/content/privacy) . To access Chewy's California CPRA Job Applicant Privacy Policy, please click here (https://chewyinc.phenompro.com/us/en/privacy-policy) .