Pharmacy Technician - Customer Care Specialist

Onco360 Oncology Pharmacy; Woodridge (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

Onco360 Oncology Pharmacy is seeking a full-time Pharmacy Technician - Customer Care Specialist in Woodridge, IL. This role involves managing customer care issues, working closely with sales and operations teams while fostering compassion and teamwork in support of patients battling cancer. Candidates should possess excellent communication skills and relevant experience, enjoying a collaborative environment with growth opportunities.

Benefits

401k with a match

Paid Time Off and Paid Holidays

Tuition Reimbursement

Company paid benefits – life, short and long-term disability

Qualifications

• 1 to 2 years of pharmacy billing or certified pharmacy technician required.
• Pharmacy Technician registration/certification desired.
• Ability to work independently with little to no guidance.

Responsibilities

• Manage the customer care escalations email workflow.
• Work with the customer service manager to ensure sales team escalations are addressed daily.
• Escalate issues to appropriate parties and resolve customer problems.

Skills

Customer service

Problem solving

Excellent communication skills

Education

High School Diploma

Bachelor's degree

Job description

Position:Pharmacy Technician - Customer Care Specialist

Location: Woodridge, IL

Job Id:4102

# of Openings:1

Join our Growing Team making a difference in our Patient Lives! Onco360is looking for aCustomer Care Specialistbased out of our Woodridge, IL pharmacy. This is a Full-Time position that requires availability to work any of our shifts during our pharmacy hours of 7am-7pm CST M-F and 8-4:30 CST Sat/Sun. Schedule will fluctuate each week and there will be occasional Saturdays and Sundays. Customer Care Specialists at Onco360 w ill work with the sales team and providers in monitoring all customer care issues.

Onco360 Pharmacy is a unique oncology pharmacy model created to serve the needs of community, oncology and hematology physicians, patients, payers, and manufacturers.

A career with us is more than just a job. It's an opportunity to connect and care for our patients, providers, communities and each other. We attract extraordinary people who have a strong desire to live our mission - to better the lives of those battling cancer and rare diseases. Compassion is more important than numbers. We value teamwork, respect, integrity, and passion.

We succeed when you do, and our company and management team work hard to foster an environment that provides you with opportunities for both professional and personal growth.

Starting salary from $22.00 an hour and up

We offer great benefits including:

• 401k with a match
• Paid Time Off and Paid Holidays
• Tuition Reimbursement
• Company paid benefits – life, and short and long-term disability

Customer Care Specialist Responsibilities:

• Manages the customer care escalations email workflow.
• Works with the customer service manager to ensure all sales team escalations are addressed daily.
• Work all address exception reports given by the VP of pharmacy operations.
• Report to the customer care manager any items that may cause escalations not to be completed.
• Have knowledge of CPR+ and billing claim responses.
• Escalate all issues to the proper pharmacy director, sales team rep or analytics team.
• Work with other functional areas to resolve customer problems, and in system databases, and notifying appropriate parties as to what action will be taken to resolve the problem.
• Work all projects that are assigned by the customer service manager

Position Qualifications for Customer Care Specialist:

• Education/Learning Experience
  • High School Diploma required; Bachelor's degree preferred
• Work Experience
  • 1 to 2 years of pharmacy billing or certified pharmacy technician required
• Skills/Knowledge
  • Customer service, problem solving, and excellent communication skills verbal and writing required.
  • Work independently with little to no guidance
• Licenses/Certifications
  • Pharmacy Technician registration/certification desired

#Company Values: Teamwork, Respect, Integrity, Passion