Pharmacy Technician: Customer Care & Medication Fulfillment

AbsoluteCARE Medical Center & Pharmacy; Baltimore (MD); On-site; USD 25,000 - 29,000; Full time

Job summary

AbsoluteCARE Medical Center & Pharmacy in Baltimore, MD is seeking a Pharmacy Technician to support pharmacists in filling prescriptions, ensure accuracy, and assist with medication delivery to patients.

The role emphasizes customer service, adherence to regulations, and accurate handling of prescriptions, insurance processing, and patient records. Training and certification within 1 year are encouraged.

Qualifications

• High School Diploma or equivalent required.
• 2-3 years' experience in a similar role.
• Certification or willingness to obtain certification within 1 year of hire.
• Personal and professional passion to help improve healthcare delivery.
• Ability to build and maintain relationships with a diverse population.
• Team and customer service oriented.

Responsibilities

• Provide and ensure excellent customer service to all pharmacy customers.
• Follow all federal, state, DEA, pharmacy board regulations, safety guidelines, as well as policies and procedures of the pharmacy and AbsoluteCARE.
• Input prescriptions for new fills and refill accurately per the prescriber's order: (patient, provider, NDC, dosing, refills, dates, signatures, directions, drug-drug interactions, drug-allergies interactions and DAW coding).
• Fill prescriptions and deliver them to the pharmacist for review.
• Check electronic system throughout the day for electronic prescriptions and processing promptly.
• Insurance processing, collecting accurate information, deductibles, coinsurance and copayments.
• Patient billing, AR management, delivery and mail orders, phone call reminders, and mailing statements.
• Maintain accurate and up-to-date patient records, demographics, insurance, and allergies.
• Demonstrate a good working knowledge of the pharmacy management system and practice management system.
• Utilize dual systems as part of the fill process for the purpose of reconciliation and adherence monitoring.
• Review all medications within the patient profile at each point of contact or refill request as well as verification of appropriate follow-up appointments with the patient's provider prior to refilling medications.
• Assist with unpacking and distributing orders and updating inventory as needed.
• Notify the pharmacist of inventory issues or the need to order.
• Responsible for "stickering" drugs appropriately.
• Communicate patient adherence concerns or psychosocial issues to the appropriate staff members: provider/nurse team, nurse educator, social worker, care manager as appropriate.
• Responsible for asking all patients if they would like to receive counseling from the pharmacist as well as conveying the arrival of patients the pharmacist has marked for counseling.
• log errors as they occur to promote quality and system improvements.
• Advise providers when corrections are required prior to processing prescriptions.
• Answer phones and/or returning phone calls to patients promptly.
• Assist in the coordination and delivery of medications.
• Place refill reminder calls and follow-up on said calls.
• Distribute patient adherence information for distribution of healthy rewards.
• Assist with EMR medication lists updates.
• POS management and ensure that all transactions are processed appropriately.
• POS reporting and accuracy of daily deposit.
• Ensure that returns are made monthly per the practice guidelines.
• Responsible for maintaining appropriate logs as designated.
• Participating in annual or biannual inventory.

Education

High School Diploma or equivalent

Job description

AbsoluteCARE Medical Center & Pharmacy in Baltimore, MD is seeking a Pharmacy Technician to support pharmacists in filling prescriptions, ensure accuracy, and assist with medication delivery to patients.

The role emphasizes customer service, adherence to regulations, and accurate handling of prescriptions, insurance processing, and patient records. Training and certification within 1 year are encouraged.