Pharmacy Technician - CITC

Veterans Health Administration

Iowa City (IA)

On-site

USD 61,000 - 80,000

Full time

4 days ago

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Job summary

The Veterans Health Administration in Iowa City is seeking a CITC Clinical Pharmacy Technician to provide administrative, clerical, and basic clinical support to the CITC pharmacy team, including processing Community Care prescriptions for final pharmacist review.

You will handle prescriptions from non-VA providers, coordinate with physicians, manage inventory, educate patients, and support education programs while maintaining competency and complying with VA policies.

Qualifications

Education credentials recognized by the U.S. Department of Education.
Ability to verify patient information and process prescriptions in the EHR.
Knowledge of community care formulary requirements and prior authorization processes.

Responsibilities

Receive, assess, and process prescriptions for Community Care under pharmacist review.
Coordinate with Community Care providers and physicians for prior authorizations and formulary alternatives.
Manage inventory, medication preparation, and distribution; handle controlled substances per policy.
Provide education to patients and support learner onboarding and ongoing competency.

Job description

Department: Department of Veterans Affairs

The primary functions of the Care in the Community (CITC) Clinical Pharmacy Technician are to provide administrative, clerical, and basic clinical support to the CITC pharmacy team. The CITC Clinical Pharmacy Technician is responsible for the receiving, assessing appropriateness, and processing of Community Care prescribed prescriptions for final review by a pharmacist.

Key Responsibilities

Total Rewards of a Allied Health Professional The CITC Clinical Pharmacy Technician will assist in all daily tasks concerning prescriptions prescribed by nonVA providers including contacting non-VA providers about formulary alternatives and obtaining documentation needed to process prior authorization requests.

The incumbent must have the ability to independently gather, evaluate, and analyze data per established protocols and discern when to bring problems to the attention of the assigned clinical pharmacist. The CITC Clinical Pharmacy Technician is expected to perform all standard pharmacy technician duties including inventory management, medication preparation and distribution, and controlled substances handling in accordance with departmental policies and under supervision.

This technician functions under the supervision of the Outpatient Pharmacy Technician Supervisor, and coordinates closely with the CITC Pharmacists and CITC Pharmacist Supervisor.

FUNCTIONS OR SCOPE OF ASSIGNED DUTIES: Community Care Prescription Support: Receives faxed, mailed, electronically prescribed, or delivered prescriptions written by Community Care providers and verifies patient information, confirms CITC coverage, and manages non-formulary processes in the Electronic Health Record (EHR). Obtains prescription clarifications from Community Care providers and forwards updates to the reviewing pharmacist.

Follows-up via phone and/or fax with Community Care Provider regarding initiated communications concerning non-formulary/prior authorization medications, clarifications, or medication change requests. Receives and triages lab results faxed from the community. Addresses third party rejected prescriptions according to established protocols. Contacts patients regarding prescriptions from unauthorized provider visits and routes or returns prescriptions appropriately.

With the assistance of the CITC pharmacist, the technician will communicate with physicians / providers regarding CITC orders that are without refills or expired. Reviews authorized prescriptions for appropriateness using pharmacy technician knowledge, as well as knowledge concerning the national drug formulary and local VA formulary requirements. Provides supplemental reinforcement education for patients concerning operational issues or need for therapy compliance.

Assists in the tracking and shipping of Community Care prescribed controlled substances, as well as all Community Care prescribed medications mailed to patients. Help review, process, or triage messages within the secure messenger app, message manager, or other VA communication tools as indicated. Education and Personal Competence Maintain competence by participating in staff development programs or yearly TMS modules.

Assist in orientation of pharmacy learners (residents, pharmacy students) or new employees (pharmacists, new technicians). Provide in-service programs for the appropriate clinical personnel and pharmacy technicians as assigned. Successfully complete annual competency certifications based on specific clinical functions/activities assigned. The clinical pharmacy technician is expected to support research projects conducted by Clinical Pharmacy.

CUSTOMER SERVICE REQUIREMENTS: Meets the needs of customers while supporting the medical center and service missions. Consistently communicates and treats customers (patients, visitors, volunteers, and all medical center staff) in a courteous, tactful, and respectful manner. Provides the customer with consistent information according to established policies and procedures. Handles conflict and problems in dealing with the customer constructively and appropriately.

Work Schedule: Full-Time, Monday through Friday, 8:00am - 4:30pm Telework: Not available Virtual: This is not a virtual position. Functional Statement #: 000000 Relocation/Recruitment Incentives: Not authorized Permanent Change of Station (PCS): Not authorized

Requirements & Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $61176 – $79526/yr.

What is the application deadline?

Applications close on 2026-10-15.

Who is eligible to apply?

This position is open under the 'Fed Internal Search' hiring path.