Pharmacy Technician Central Support

MedStar Health; Washington (District of Columbia); On-site; USD 27,000 - 47,000; Full time

Job summary

MedStar Health's Outpatient Pharmacy at Georgetown University Hospital is seeking a Full Time Central Support Pharmacy Technician for a Sunday-Thursday 9:30 AM–6:00 PM schedule. The role supports pharmacists with prescription prep, data entry, and patient profiling in a central setting.

The ideal candidate has 3–4 years pharmacy technician experience in retail, 1–2 years customer service, and holds a national license plus state licenses within required timelines.

Qualifications

• 3–4 years pharmacy technician experience in a retail setting or equivalent training.
• 1–2 years customer service experience or equivalent experience (preferred).
• Licensed pharmacy technician required with applicable state/national credentials.

Responsibilities

• Sorts inbound prescriptions to correct processing queue and ensures data-entry queues are handled by priority.
• Meets daily data-entry, department, and customer-service goals.
• Performs data entry for refills and new prescriptions, verifies demographics and insurance, and flags claims needing pharmacist intervention.
• Greet customers in person or by phone, take refill requests, obtain demographics and insurance information, and triage waiting customers.
• Acts as a technician in the absence of a pharmacist, handling data entry, production, adjudication, and front-end management.
• Manages inventory by receiving, checking, and shelving daily orders, returning meds to shelves, and participating in physical inventories.

Skills

Pharmacy experience

Customer service

Education

National pharmacy technician license

DC pharmacy technician license

Maryland pharmacy technician license

Job description

About the Job

General Summary of Position

The Outpatient Pharmacy at MedStar Georgetown University Hospital is hiring a Full Time Central Support Pharmacy Technician. This is a Full Time role with a Sunday - Thursday schedule working 9:30 AM -6:00 PM.

The Central Support Pharmacy Technician assists pharmacist(s) in all areas of pharmacy operations focusing on prescription preparation and customer service through creating and maintaining patient's profiles, data entry and adjudication to third party payors in a central location. MedStar Pharmacy is committed to providing world-class compassionate care to every patient every time at every touch point. All associates are accountable for their role in meeting patient experience standards.

Primary Duties and Responsibilities

• Responsible for correctly sorting inbound prescriptions to the correct queue for processing. Ensures data entry related queues are processed in order based on patient's needs.
• Responsible for meeting daily data entry goals, department goals and customer service goals.
• Processes refills and performs data entry of new prescriptions including demographics, insurance plans, and prescription information under the supervision of a pharmacist and according to policy; brings to the attention of a pharmacist any claims requiring overrides or interventions; troubleshoots insurance claim rejects; and follows up on problem prescriptions.
• Greets customers immediately either in person or within three rings via telephone; performs intake of refill requests and new prescriptions gathers patient demographics and insurance information; clearly marks and prioritizes waiting customers.
• Solves problems systematically using sound business judgement.
• Acts as a pharmacy technician in the absence in the outpatient pharmacy by performing daily technician duties to include data entry, production, adjudication and front-end management. Prepares prescriptions for dispensing counts and verifies medication labels and vials appropriately and prioritizes waiters.
• Acts as the inventory technician in the absences by performing daily duties to include receiving, checking and putting away the daily order. Returns medication to the shelf after filling; follows established inventory management procedures; participates in physical inventory process at intervals determined by management.

Minimal Qualifications

Education

• High School Diploma or GED required

Experience

• 3-4 years pharmacy technician experience in a retail setting or equivalent training required
• 1-2 years customer service experience or equivalent experience. preferred

Licenses and Certifications

• National pharmacy technician license (PTCB or EXCPT) required upon hire
• DC pharmacy technician license required upon hire
• Maryland pharmacy technician required within 90 days of hire

This position has a hiring range of

USD $19.55 - USD $34.25 /Hr.