Pharmacy Technician Bedside Delivery - PRN Baltimore

MedStar Health; Baltimore (MD); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated pharmacy technician to enhance patient care through bedside delivery programs. This role involves facilitating patient participation, coordinating with healthcare teams, and ensuring compliance with safety and regulatory standards. With a focus on compassionate service, you will engage with patients to provide essential medication delivery and education. Join a forward-thinking organization that values your contribution in improving patient experiences and outcomes in a dynamic healthcare environment.

Qualifications

• 5-7 years of retail or ambulatory care pharmacy experience required.
• PTCB or ExCPT certification required upon hire.

Responsibilities

• Facilitates patient participation in the bedside delivery program.
• Communicates with patients regarding prescription costs and collects payments.
• Coordinates with pharmacy staff to organize bedside delivery prescriptions.

Skills

Verbal Communication

Written Communication

Customer Service

Problem-Solving

Mathematical Skills

Education

High School Diploma or GED

Associate's Degree in a Related Field

Tools

EMR Systems

Job description

General Summary of Position

MedStar Pharmacy is committed to providing world-class, compassionate care to every patient, every time, at every touch point. All associates are accountable for their role in meeting patient experience standards. Responsible for all pharmacy tasks relating to bedside delivery program, including: facilitating patient participation; acting as pharmacy liaison between patients and physicians, social workers, nurses, and inpatient/outpatient pharmacy staff; preparing prescriptions; and coordinating payment and deliveries.

Primary Duties and Responsibilities

1. Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards. Complies with governmental and accreditation regulations.
2. Acts as support staff in the pharmacy when needed or when assigned or requested by management.
3. Communicates with patients regarding prescription costs/co-pays and their ability to pay. Collects payments for prescriptions; processes cash, check, credit card transactions; secures appropriate signatures; and ensures compliance with HIPAA requirements.
4. Delivers prescriptions to patients' rooms, shows medications to patients, offers and facilitates counseling by a pharmacist if requested, and hands prescriptions to nurses in secure bags for storage until discharge.
5. Identifies discharge patients via the EMR, educates patients about the bedside delivery program, and encourages participation. Works to eliminate barriers to participation.
6. Coordinates with the bedside liaison/runner and pharmacy staff to organize bedside delivery prescriptions, prioritizing and updating the pharmacy system as needed.
7. Performs data entry of new prescriptions, including demographics, insurance, and prescription details, and troubleshoots insurance claim issues.
8. Collaborates with social workers, nursing, physicians, and pharmacy staff to resolve issues like prior authorizations, re-writes, and referrals.
9. Works with healthcare team members to secure prescriptions in advance of discharge, ensuring timely processing.
10. Participates in interdisciplinary meetings and community outreach to promote and improve the program.
11. Documents medication deliveries in the EMR, including time, date, nurse/family member involved, and notes.
12. Identifies new business opportunities within facilities for the bedside program and fosters internal partnerships to maximize prescription volumes.
13. Works with social workers and case management to assess financial needs for discharge prescriptions.
14. Participates in daily rounding with the multidisciplinary team to discuss discharge plans and medications.
15. Identifies pharmacy benefits in the EMR, contacts outside pharmacies, and resolves coverage and eligibility issues.

Minimum Qualifications

Education

• High School Diploma or GED required or equivalent.
• Associate's degree in a related field preferred.

Experience

• 5-7 years of retail or ambulatory care pharmacy experience required.
• Customer service and sales experience preferred.

Licenses and Certifications

• PTCB or ExCPT certification required upon hire.
• Pharmacy technician licensure or registration as required by state.

Knowledge, Skills, and Abilities

• Excellent verbal and written communication skills.
• Strong computer, mathematical, customer service, and problem-solving skills.

This position has a hiring range of $19.17 - $31.36.