Pharmacy Technician, Aetna Adherence

Hispanic Alliance for Career Enhancement; Tallahassee (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking dedicated Pharmacy Technicians to enhance patient care through proactive outreach and support. This role offers the chance to work in a dynamic environment, assisting patients with their medication needs and ensuring adherence to treatment plans. You will collaborate with a passionate team, leveraging technology to improve patient outcomes while maintaining confidentiality and compliance. With opportunities for growth and cross-training, this position is perfect for those looking to make a meaningful impact in healthcare. Join a team that values compassion and commitment to excellence in patient care.

Benefits

Health Plans

401(k)

Stock Purchase Plans

Wellness Programs

Paid Time Off

Flexible Schedules

Qualifications

• Active Pharmacy Technician license required.
• 1+ years in retail healthcare or call center experience preferred.

Responsibilities

• Conduct outbound calls for medication adherence support.
• Troubleshoot patient issues and provide resolutions.
• Record patient data and interactions accurately.

Skills

Customer Service

Communication Skills

Problem Solving

Bilingual (Spanish)

Education

High School diploma or GED

Tools

Microsoft Windows

Microsoft Word

Microsoft Excel

Microsoft Access

Microsoft PowerPoint

Job description

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues — caring for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. And we do it all with heart, each and every day.

POSITION SUMMARY

CVS Health is seeking dedicated and compassionate Pharmacy Technicians to support multiple retail pharmacy customer relations programs. Using various software applications, you will engage with patients via live outreach to provide incremental, one-on-one therapy support for medications they are taking to better manage their condition. You will assist the team in daily activities to ensure exceptional service across department initiatives. This role requires triaging tasks, balancing efficiency with accuracy, and working both independently and as part of a team in a fast-paced environment. Opportunities for cross-training on additional clinical support programs and broader Retail Customer Care initiatives will be provided to support business needs.

These programs include but are not limited to:

• Outreach to Medicare members regarding medication adherence and offering assistance to resolve barriers to refills.
• Assisting customers with placing orders in conjunction with their healthcare programs.
• Helping customers with retail pharmacy-related issues and other initiatives as needed.

Responsibilities include but are not limited to:

• Conducting outbound calls to patients qualifying for adherence programs, ensuring timely and consistent communication (e.g., support for patients unable to fill prescriptions due to inventory shortages or non-adherence).
• Addressing patient concerns, troubleshooting issues, and providing resolutions to ensure satisfaction and program success.
• Identifying clinical support needs and escalating calls to Pharmacists for further discussion on concerns like medication adherence barriers or clinical challenges.
• Handling patient prescription requests within HIPAA guidelines using CVS procedures and entering refill orders for processing.
• Using computer systems, software, and databases to accurately record patient data, interactions, call outcomes, and program updates.
• Maintaining confidentiality and adhering to patient privacy regulations and company policies during all interactions.
• Collaborating with cross-functional teams to identify areas for program improvement, proposing ideas, and contributing to patient-centric enhancements.
• Communicating issues to senior staff as appropriate and participating in team meetings and updates.

Required Qualifications:

• Resident of Alaska, Arizona, Florida, Idaho, Illinois, Maine, New Mexico, North Carolina, Ohio, Tennessee, Texas, Utah, Vermont, or Washington due to regulatory compliance.
• Active Pharmacy Technician license in the state of residence.
• Ability to obtain Florida Registered Pharmacy Technician license (requires tech education from a Florida Board-approved training program).
• At least 1 year of experience in retail healthcare, preferably in a high-volume call center.
• Minimum of one year in customer service.
• Reliable internet connection.
• Colleagues must be in good standing.

Preferred Qualifications:

• Prior call center experience.
• Experience working from home.
• Proficiency in Microsoft Windows applications, Word, Excel, Access, PowerPoint.
• Bilingual in Spanish.
• Flexible work schedule.

Education:

• High School diploma, GED, or equivalent work experience.

Anticipated weekly hours: 40

Time type: Full-time

Pay range: $17.00 - $31.30 per hour, depending on experience, education, location, and other factors. This role may include bonuses, commissions, or incentives.

We value our colleagues and offer comprehensive benefits, including health plans, 401(k), stock purchase plans, wellness programs, paid time off, flexible schedules, and more. For details, visit our benefits page.

Application deadline: 05/04/2025

Qualified applicants with arrest or conviction records will be considered in accordance with applicable laws.