Pharmacy Technician

Lemonaid Health; St. Louis (MO); On-site; USD 37,000 - 48,000; Full time

Job summary

Lemonaid Health in Saint Louis, MO is seeking a Pharmacy Technician to support prescription fulfillment and customer service across the US. This role requires eligibility for a Missouri Pharmacy Technician license and a detail-oriented, fast-paced work style.

Training will cover data entry, dispensing, packing, shipping, and HIPAA-compliant patient interactions, with a workload split favoring fulfillment and pharmacy duties as needed.

Qualifications

• Must possess Missouri Pharmacy Technician license or be eligible to obtain one with our support.
• Experience in pharmacy fulfillment and customer service is required.
• Ability to thrive in a fast-paced environment with strong attention to detail and problem solving.

Responsibilities

• Live and implement Lemonaid Health guiding principles daily.
• Deliver exceptional patient and team experiences with a proactive attitude.
• Collaborate with customer service teams to improve prescription delivery and satisfaction.
• Work with the pharmacy team on packaging and shipping of prescriptions.
• Perform data entry, dispensing, packing, shipping, and accuracy checks.
• Maintain clean, organized workspaces and adhere to HIPAA regulations.

Skills

Pharmacy experience

Customer service

HIPAA compliance

Attention to detail

Fast-paced environment

Job description

Lemonaid Health is a mission-driven technology startup committed to providing quality and affordable healthcare to patients nationwide. We build long-term relationships with patients by offering a broad range of primary care services to help them lead happier, healthier lives.

Founded in San Francisco in 2013, our goal is to bring more convenient, affordable healthcare to all Americans. Our mission is to break down barriers that limit people from getting quality healthcare, empowering them to live happier lives. We foster a collaborative environment where every team member is essential, giving enormous responsibility and encouraging authenticity. Guided by our Seven Guiding Principles, we are patient-obsessed, ruthlessly driven, and committed to changing the way people access healthcare.

Location: St. Louis, Missouri (The Hill)

Reports to: Pharmacy Technician Manager

Qualifications

• Proven experience in pharmacy, fulfillment and customer service.
• Must possess or meet the requirements to attain a Pharmacy Technician license in the state of Missouri. (If you do not have one but meet the requirements, we will help you get licensed!)
• Ability to thrive in a fast-paced environment, demonstrating detail-orientation, adaptability to change, and a passion for creative problem solving.

Key Responsibilities

• Actively live and implement Lemonaid Health Guiding Principles on a daily basis.
• Deliver exceptional patient and team experiences with a friendly, proactive attitude ("WOW" our patients and team).
• Collaborate with customer service teams across the US to improve existing processes for delivering prescriptions and ensuring patient satisfaction.
• Work closely with the current team of pharmacy technicians to handle the packaging and shipping of prescriptions.
• Specific daily tasks fall into the following categories: Data entry, dispensing, packing, shipping, accuracy assurance, and customer service via phones and text based messaging.
• Maintain the cleanliness and orderly state of the pharmacy by stocking, cleaning workspaces, and general maintenance.
• Adhere to HIPAA regulations.

Workload and Training Focus:

• Training: Will be approximately 3 months, consisting mostly of fulfillment work.
• Post-Training Split: Workloads will be split approximately 80% Fulfillment and 20% Pharmacy duties, subject to fluctuation based on business needs.

Structure and Schedule Requirements

The pharmacy's hours of operation are 8:00 am - 8:00 pm Monday through Friday and 9:00 am - 6:30 pm on Saturdays (currently closed on Sundays). All shifts can change based on the needs of the business.

• (5) 8-hour shifts per week, totaling 40 hours.
• Shifts will vary within open hours and include 1-2 closing shifts per week.
• Required to work rotating Saturdays (one on, one off).